We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed opinions!” 3 of 5 stars
Review of Holiday Inn Dar Es Salaam City Centre

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Holiday Inn Dar Es Salaam City Centre to your Saves list
Holiday Inn Dar Es Salaam City Centre
3.5 of 5 Hotel   |   5 Upanga Road | Azikiwe St / Upanga Rd Junction City Center, Dar es Salaam 3222, Tanzania   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #27 of 80 Hotels in Dar es Salaam
Cheshire, UK
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Mixed opinions!”
3 of 5 stars Reviewed May 28, 2014

The roof-top bar was great. Comfy seating, reasonably-priced drinks etc but the staff were not particularly attentive - it was a lot quicker to go to the bar than to wait for a return visit from the table-service staff. We found the staff to be really unhelpful. A simple request for a taxi to the airport took over an hour and three calls to reception to arrange. I was taken ill in the middle of the night and had to make my own way to reception and then up to the roof bar with crippling stomach pain just to get some bottled water, as the 'room-service' was impossible.
I will say though that it was a convenient hotel for a last-night stay before heading to the airport. It was clean and the rooms were fine, but for a Holiday Inn.... the vast majority of the staff we dealt with spoke / understood very little English

  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, June 14, 2014
Dear Clairey001,

We appreciate you choosing our hotel and writing us a candid review. We’re delighted to read about the convenience of our location for your travel needs. Thank you very much for the positive comments regarding the cleanliness and rooms. On the other hand, I am disappointed that you were not satisfied with the level of service you received. As our valued guest, we thank you for your feedback as this is our best resource for focusing on improvements.

We would love the opportunity to serve you again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

349 reviews from our community

Traveler rating
    54
    124
    111
    36
    24
See reviews for
33
61
32
167
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dar es Salaam, Tanzania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2014

Sleeping in the city of Dar Es Salaam for business. The hotel is adequate. The facilities are good for a hotel situated in the city.Food is excellent.Service is impeccable,Beautiful view from the sundeck on the 11th floor Bar on the roof and a meeting room with mostly glass walls allowing you great views. Breakfast and lunch are very good though meeting facilities rather poor.good services ever.

Room Tip: Vibrant atmosphere on the 11th floor,Although the hotel clearly needs renovation in most parts.
See more room tips
  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, June 18, 2014
Dear Crispaseve,,

Warm greetings from Holiday Inn Dar Es Salaam!

Thank you for a good review about our property on tripadvisor.com We are happy to know that you enjoyed your stay at the hotel and we appreciate your comments about the facilities, sun deck at the roof and also the breakfast. But we are sorry to know that you did not quite like the meeting facilities. We have been upgrading our meeting facilities constantly and recently we have renovated our Kibo suite and the Mawenzi suite which have been appreciated by all our corporate clients.
I look forward to meet you in person and show you the newly renovated meeting facilities and also to take more feedback about your expectations from Holiday Inn Dar Es Salaam.

warm Regards

Mahesh Chander Langoo
General Manager
Holiday Inn Dar Es Salaam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 16, 2014

The Holiday Inn is well located in the city centre of Dar Es Salaam with familiar Hoilday Inn furnishing in all the rooms. Bar on the roof and a meeting room with mostly glass walls allowing you great views. Breakfast and lunch are very good though meeting facilities rather poor

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, May 17, 2014
Dear Gavinareid,

Warm Greetings from Holiday Inn City Centre Dar Es Salaam!

We thank you for writing a review about our property on tripadvisor.com. We appreciate your good comments about the rooftop bar, breakfast and lunch buffet. The location is good but at the same time it is bit of a constraint to have large meeting rooms and conference facilities. We will still strive to live up to your expectations to improve our meeting room facilities.

We look forward to welcome you once again during your next visit to Dar Es Salaam.

Best regards

Mahesh Chander Langoo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
67 reviews 67 reviews
42 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 10, 2014

Travelled to the city of Dar Es Salaam for business. The hotel is adequate. The facilities are good for a hotel situated in the city. The good is good. Although the hotel clearly needs renovation in most parts, its clean and offers its guests all the facilities required. The service isn't the greatest, but I guess that's expectant of the area.

Stayed May 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, May 17, 2014
Dear Gusbehn,

Warm Greetings from Holiday Inn City Centre Dar Es Salaam!

We thank you for writing a review about our property on tripadvisor.com. We appreciate your good comments about the cleanliness and the facilities. The renovation of the property is currently being done in a phased manner as this is a functional property. In order to minimize the inconvenience to the resident guests, the pace of renovation is a bit slow. But w will soon complete the renovation of all the floors.

We are sorry for any inconveniences caused to you during your stay at the hotel. we look forward to welcome you once again during your next visit to dar Es Salaam.

Best regards

Mahesh Chander Langoo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2014

Great hotel.Room is great.Food is excellent.Service is impeccable.Vibrant atmosphere on the 11th floor after 22:00. Beautiful view from the sundeck on the 11th floor.Shuttle departs for beach area at 10:30 daily.

Room Tip: Choose a room on the harbor side of the hotel that would be the South / Eastern side of the hotel.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, April 21, 2014
Dear Louis2,

Warm greetings from Holiday Inn Dar Es Salaam!

I thank you so much for the nice words you have written about our property here at Dar EsSalaam. All our efforts are always focused to surpass the expectations of our esteemed guests like you. The positive feedback from guests like you make us happy and we feel satisfied that we are moving in the right direction.
The Al Dar sheesha lounge and restaurant is one of the best places to be spend late evenings here in Dar Es Salaam. We also offer value added services like the shuttle to the beach which has always been appreciated by our guests. we are happy to know that you like our services.

We look forward to welcome you again at Holiday Inn Dar Es Salaam. We laso expect you to recommend our property to your friends and colleagues.

Best regards,

Mahesh Chander Langoo
General Manager
Holiday Inn City Centre
Dar Es Salaam
Tanzania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed March 31, 2014 via mobile

I stayed at the Holiday Inn for business, and despite the good location, should you be seeing clients in City Centre, the hotel rooms are in serious need of upgrade. The lobby and breakfast restaurant have all the look and feel of a Holiday Inn any where in the world, but thats were it ends. The rooms are a good size and have typical furnishings, but bathrooms are old and the bathtub shower was falling apart and needed attention. The advertised Free Wifi is almost impossible to connect to from your room, as according to a staff member the router isn't strong enough to reach rooms on higher floors (I was on 4th and couldn't get a signal). The Hotel wont be on my list of choices next time i visit Dar.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, April 17, 2014
Dear SA_Business_Traveller,

Warm greetings from Holiday Inn Dar Es Salaam!

I thank you for your review on tripadvisor.com. I appreciate your comments about the Lobby, food and particularly the breakfast. We apologize about the inconveniences caused to you by faulty internet but this has been looked into and rectified. The rooms are being renovated and are certainly going to be in excellent condition.
I would request you to consider this as a one off case as this does not reflect on the high standards being followed by Holiday Inn Dar Es Salaam. Please let me know about your next visit to Dar Es Salaam and i would be happy to meet you in person to discuss all issues with you.

Best regards,

Mahesh Chander Langoo
General Manager
Holiday Inn
Dar Es Salaam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hants, Uk
Top Contributor
94 reviews 94 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed March 28, 2014

This Holiday Inn is in the centre of the city, the traffic at peak times from the airport can be pretty awful, so one innovation is the offer of Helicopter transfers for USD $275 to beat the traffic, certainly not to everyone's budget.
The infrastructure is a bit shaky, a good storm will knock out the lifts and leave you with no running water in the rooms, not ideal when you have a busy day of meetings ahead of you!
The business centre is dreadful, the machine setup dreadful and not connected to the printer which rarely seems to be working. Wi-Fi is complementary and works well until the hotel is full and the bandwidth is being hammered by every resident on several devices each!
The rooftop bar is a great location to retire to after a long day, open until 2am, this is the place to be of an evening.
All in all an OK hotel, rooms are clean and comfortable but facilities are limited. No ironing facilities are provided. Very slow check in times can be experienced depending on the front of house staff.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahesh L, General Manager at Holiday Inn Dar Es Salaam City Centre, responded to this review, April 9, 2014
Dear Streitferdt,

Warm greetings from Holiday Inn Dar Es Salaam!

We thank you for writing a review about Holiday Inn Dar Es Salaam on tripadvisor.com. We understand that you are a traveler with special need and we try to ensure that your need for wheelchair accessible room is handled efficiently. As per the Holiday Inn standards we have to have carpets in all the rooms.
We have an excellent team in the kitchen who are well qualified to prepare various cuisines as per the requests of our esteemed guests like you.

We look forward to see you again at Holiday Inn Dar Es Salaam.

Best regards,

Mahesh Chander Langoo
General Manager
Holiday Inn
Dar es Salaam, Tanzania
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Dar Es Salaam City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Dar Es Salaam City Centre

Address: 5 Upanga Road | Azikiwe St / Upanga Rd Junction City Center, Dar es Salaam 3222, Tanzania
Phone Number:
Location: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Dar es Salaam
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Dar Es Salaam City Centre 3.5*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, IHG, BookIt.com, Hotels.com, Hotel.de, Despegar.com and Priceline so you can book your Holiday Inn Dar Es Salaam City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Dar Es Salaam City Centre Hotel Dar Es Salaam

Owners: What's your side of the story?

If you own or manage Holiday Inn Dar Es Salaam City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.