The hotel is conveniently placed, right near the beach and the medina. It looks impressive from the outside, however, the service we received at the hotel left a lot to be desired. Even though we arrived at 8PM, our room was not yet ready and we had to sit in the reception for almost an hour before it was ready. We'd been traveling all day and just wanted to get into our room but the hold up was long and at no point were we offered an explanation nor an apology.
On the first night, our air conditioning leaked. I reported this to the front desk who sent up an engineer who just wanted to go home. He explained that the leakage was caused by us having it on its highest setting and advised it was not dangerous. He then left. Not satisfied by this explanation, I returned to the front desk, advising that as the AC unit was installed next to a light, the situation was potentially deadly. They refused to swap our room or offer any help. After a 45 minute argument, during which the clerk explained that "127 people work at the hotel, only the proprietor and one other are full time, so nobody really cares", the night technician finally came on duty. I had to follow him around to make sure he actually came to my room. He switched off the nearby light, took out the unit, fixed the blockage that caused the leak, all in about ten minutes. At no point was an apology offered in any way, shape or form.
The hotel boasts that Winston Churchill stayed there in the 1950s. I'm guessing that he received far better treatment than the contempt that we received.
- Also Known As:
- Rif & Spa Tanger Hotel Tangier
- Rif And Spa Tanger
- Rif & Spa Tanger Hotel
- Rif Hotel Tangier
- Rif Hotel Tanger
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