We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice and enjoyable hotel” 4 of 5 stars
Review of Hotel la Tour Hassan

Save Saved
You added Hotel la Tour Hassan to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel la Tour Hassan
5.0 of 5 Hotel   |   26, Rue Challah, BP 14, Rabat 10000, Morocco   |  
Hotel amenities
Ranked #7 of 37 hotels in Rabat
Sydney, Australia
Top Contributor
74 reviews 74 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
“Nice and enjoyable hotel”
4 of 5 stars Reviewed October 3, 2013

We spent only one night here on our tour of Morocco. The room was large, bed huge, and a good view over the pool area.

Our package included dinner, and this limited our dining options to only one restaurant, but it was fine.

Strangly, the gym only opened after 10 am. I'm more accustomed to use a gym much earlier.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

213 people have reviewed this hotel

Traveler rating
    87
    80
    24
    10
    12
See reviews for
19
39
13
103
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 1, 2013

We stayed here from 13 -20 September. The bedroom with garden view was first class, and the pool and garden seating area was superb.
The food was good and the restaurant service was fast. However, the piano bar outside the seating area and the pool, sometimes had very slow service. One day it seemed like it was almost an hour for a drink to arrive to the pool, after I reminded the waiter.
Although we were on holiday and did enjoy the hotel overall, I have to point out that it mainly caters for corporate events! This became clear one day when we were moved away from the pool area whilst sun bathing, in order to make way for tables, chairs, and TV cameras to be set up. The corporate events can sometimes be very noisy in the evening with volumes of people milling around, and chatting in the garden area outside our window. It was the same in the morning when they all had a buffet breakfast in this area. I sometimes felt as though I was on a working holiday. The hotel is very central for getting around Rabat.

Room Tip: Having viewed 3 rooms, the garden pool view has the best view, although corporate events can be nois...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webmaster2012, Directeur général at Hotel la Tour Hassan, responded to this review, October 29, 2013
Dear guests,
Thank you for taking the time to write about your recent stay at La Tour Hassan Palace in Rabat.

We are very pleased to learn how much you enjoyed your last stay with us and we would like to thank you for these very kind words of praise which will delight all our teams.

We are really looking forward to welcoming you back very soon, for another outstanding stay.

Sincerely,

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sawbridgeworth, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 25, 2013

This hotel has fantastic publicity material and when you arrive you are not disappointed. The public areas are impressive and the bedrooms are spacious, with comfortable beds. However you soon come across things that aren't quite what they should be. I found the staff to be generally very polite, but dozy; service was especially slow in the restaurant, although the food was excellent (when it finally arrived). The plumbing in my bathroom was temperamental. There is a gym, although all the equipment is "very well worn"; but the strangest thing to me about the gym was that it didn't open until 10am. Normally I like to use the gym early, before breakfast, and judging by how crowded gyms can be in other hotels at this early hour there are many others who think the same.
Maybe this hotel once deserved its 5* rating, but now it has too many imperfections to warrant it.

Room Tip: Ask for a room overlooking the pool. The alternative is overlooking the (unattractive) street.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2013

I attended a conference at this hotel the week of 17 September and had a wonderful time. The conference support was amazing. The buffet breakfast and lunch had a wide variety of food, and the snacks provided during the morning and afternoon breaks were amazing. My room was very comfortable, air conditioning worked fine although the weather was mild. They surrounding area around the hotel isn't that wonderful for sightseeing but you are close to some of the major sights of Rabat and the hotel courtyard and interior decorations are worth spending some time in.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 15, 2013 via mobile

The service is horrible for a 5* hotel. I have been to 3* star hotels with a better service. The staff just don't care here. If you ask for something it most likely will never come or will come after you no longer need it. The A/C in our room did not cool at all. Asked to have it checked but nothing was done. Asked for miscellaneous things but never happened. The basin was blocked with water. Had to repeatedly remind them but still it wasn't sorted. Checked out early because of all the pitfalls. Not recommended. Not coming back.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webmaster2012, Directeur général at Hotel la Tour Hassan, responded to this review, August 30, 2013
Dear Guest,

I would like to thank you for taking the time to post your feedback following your recent visit to La Tour Hassan Palace in Rabat.

I am of course most concerned to learn of your disappointments in various areas during your stay with us. Please allow me to assure you that all our guests are important to us regardless of their length of stay.

Constructive feedback is critical to us in our constant bid to improve our product and services and to ensure that our processes are revisited to avoid any reoccurrence in the future.
I sincerely apologise on behalf of the team for the inconvenience caused.

We certainly look forward to the opportunity to serve you again at La Tour Hassan Palace.

Sincerely

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 9, 2013

I always ask to stay at Tour Hassan whether I'm in Rabat for business or pleasure. It is a wonderful place to feel the elegance of an old Moroccan hotel. Breakfast is magnificent and all of the restaurants have delicious, well priced, Moroccan dishes.

Room Tip: Rooms on the south wing are a little dated but comfortable nonetheless.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, August 15, 2013
Dear guests,
Thank you for taking the time to write about your recent stay at La Tour Hassan Palace in Rabat.

We are very pleased to learn how much you enjoyed your last stay with us and we would like to thank you for these very kind words of praise which will delight all our teams.

We are really looking forward to welcoming you back very soon, for another outstanding stay.

Sincerely,

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 30, 2013

I have been coming to Rabat every month for over two years....tonight I decided to visit the lounge for a glass of wine and read my book...waste of money....the glass of wine was shameful....i have been to this hotel before with mixed reviews....i asked for a wine list and they said it was "house wine"....now I live in France and was expecting some sort of choice...I think I could have gotten a jug of wine and done better..it was stale and poor quality....

the two servers were behind the counter for over ten minutes talking and i had to go up to the bar to order....

it is a beautiful setting which is why i chose it to relax after working but turned out to be such a rip off for such a highly regarded hotel.

If this is the quality of the beverage area I would suspect the level of detail would be the same in other areas of the hotel as the GM should be overseeing all the details and a guest should have a pleasant experience...for the money that is charged, I would recommend the Sofitel.

  • Stayed July 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, August 15, 2013
Dear Guest,

Thank you for taking the time to provide your feedback!

We are sorry to learn that you were less than satisfied with your stay experience in la Tour Hassan Palace.

We can assure you this experience is atypical of our standards, and we are confident that when you join us again, you will be more than thrilled with the quality and the choice we provide daily to our guests.

On your next getaway to Rabat, be sure to e-mail or call ahead and we will be happy to personally follow-up on your overall satisfaction.

Abdellah BARIGOU
Operation Manager
La Tour HassanPalace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Rabat hotels
Free internet...
Show More
2.1 mi away
Sofitel Rabat Jardin des Roses
Romantic, Free...
Show More
4.0 mi away
Villa Mandarine
Villa Mandarine
#1 of 37 in Rabat
4.5 of 5 stars 157 reviews
Romantic, Free...
Show More
0.7 mi away
Riad Dar El Kebira
Riad Dar El Kebira
#5 of 37 in Rabat
4.5 of 5 stars 236 reviews
Show Prices
Show Prices
Show Prices
Free Breakfast...
Show More
0.8 mi away
Dar Zouhour
Dar Zouhour
#6 of 37 in Rabat
4.5 of 5 stars 140 reviews
Pool, Free Brea...
Show More
4.7 mi away
Riad Kalaa
Riad Kalaa
#3 of 37 in Rabat
4.5 of 5 stars 357 reviews
Free Parking, R...
Show More
0.5 mi away
Belere Rabat
Belere Rabat
#10 of 37 in Rabat
4.0 of 5 stars 87 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel la Tour Hassan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel la Tour Hassan

Address: 26, Rue Challah, BP 14, Rabat 10000, Morocco
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rabat
#5 Spa Hotel in Rabat
#5 Business Hotel in Rabat
#6 Luxury Hotel in Rabat
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel la Tour Hassan 5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Tingo, Priceline, BookingOdigeoWL, Despegar.com and Otel so you can book your Hotel la Tour Hassan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tour Hassan Hotel Rabat
La Tour Hassan Rabat

Owners: What's your side of the story?

If you own or manage Hotel la Tour Hassan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.