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“Terrific Hotel in Town” 4 of 5 stars
Review of Hotel la Tour Hassan

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Hotel la Tour Hassan
5.0 of 5 Hotel   |   26, Rue Challah, BP 14, Rabat 10000, Morocco   |  
Hotel amenities
Ranked #5 of 38 Hotels in Rabat
Herndon, Virginia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
“Terrific Hotel in Town”
4 of 5 stars Reviewed July 25, 2013

La Hassan is an excellent value for your travel dollar. The lobby is spacious, meticulous, and filled with Moroccan tile mosaic work. The staff is anxious to please and quickly resolves any issue. When my power convertaor failed during the trip, the front desk promptly provided me one at no charge. The hotel is gorgeous to walk through, particularly in the courtyard, which includes the pool area and seating for several of the restaurants. We enjoyed a well prepared, evenly paced meal sitting in the courtyard on a tranquil evening. If you need to sty in town while in Rabat, Tour Hassan is an excellent choice.

Room Tip: Ask for a room facing the courtyard. It is beautiful.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webmaster2012, Directeur général at Hotel la Tour Hassan, responded to this review, August 30, 2013
Dear Guest;

Thank you for taking the time to share your review following your recent stay at La Tour Hassan Palace.

Your feedback is important to ensure that we continue to deliver timely and quality service to meet our guests’ expectations.

We are very pleased to read you enjoyed your stay with us in la Tour Hassan Palace.

Sincerely,

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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218 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Portugal
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 30, 2013

During this business trip to Rabat, we were supposed to stay at the impressive Sofitel that, at time of writing, is considered as the #1 hotel in Rabat. Due to some last minute changes we were forced to choose another hotel and La Tour Hassan was what was assigned. Let me tell you that the hotel facade is very nice but the reception area nearby areas did not live up to the exterior design. However, when I took the lift up to the second floor where my room was located things started to look a lot better (strangely, room numbers do not seem to follow a sequential scheme but I did manage to find room 230). When I entered into the room, I was greeted by a nice large room with a great comfortable bed, an OK bath and sitting area. But what really did impress me was the view from the room into the inner courtyard garden: very nice! I do not know what views other room have but you will not regret if you ask for a room facing the courtyard. It is worth it!

Breakfast is of very good quality and great variety. Many French and Moroccan treat and very well presented. Staff was also top notch and I do not have anything bad to point out. I will not give it a rating of Excellent because I have stayed at better 5* (of course... more expensive) and the lobby area does not do the hotel justice. Other than that... the hotel is great!

Room Tip: Upper floors and facing the inner courtyard are very good!
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, July 13, 2013
Dear Guest,

We thank you for such positive feedback.

Our aim is to meet and exceed our guests expectations in terms of level of service and I am pleased to hear that we have achieved our goal.

On your next getaway to Rabat, be sure to e-mail or call ahead and we will be happy to personally follow-up on your overall satisfaction.

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed May 27, 2013

La Tour Hassan and its well trained staff sure know how to please their high end Guests. Fancy toiletries, 5 stars Breakfast in bed are just the beginning when it comes to La tour Hassan hotel. It is indeed a superb hotel conveniently located. The experience was flawless from all aspects. What I loved the most is the Moroccan cuisine which is what i always look for when i land in Morocco. It will always be my first choice when i visit Morocco I just hope they will not be booked :)

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, July 13, 2013
Dear Madam,

We would like to thank you very much for your comment regarding your stay at La Tour Hassan Palace.

We always try to do our best to make sure our guests have the best experience.

We hope to have the pleasure of seeing you again soon at La Tour Hassan Palace in Rabat.

Kindest Regards,

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
304 reviews 304 reviews
20 hotel reviews
Reviews in 78 cities Reviews in 78 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed May 15, 2013

I concur with all the positive reviews of this hotel -- room, food (breakfast and dinner buffets), staff, etc. all wonderful. What I loved best, however, was the location. Steps away from the hotel entrance I found a charming used book store. Despite my total lack of French and the owner's total lack of English, I ended up with one of my all-time favorite souvenirs -- an '89 edition of Robert Carrier's cookbook, "Taste of Morocco." Nearby was a fabulous flower market. Because I approached from the side, at first I thought the many lovely floral arrangements lined up at the curb were awaiting pickup for a special occasion. Then I turned the corner and found numerous vendors -- with one gorgeous arrangement after another -- turning the sidewalks into a botanical wonderland. Down the street I found a grocery store where I bought locally-made bars of olive oil soap for less than 50 cents each. I also found delicious snacks and chocolate bars at the nearby train station. It was a Mr.-Rogers-beautiful-day-in-the-neighborhood experience to be able to wander freely. ( Of course, I carried a business card from the hotel just in case I wandered too far afield and couldn't figure out how to get back.) If you get the opportunity to stay at the La Tour Hassan, try to find time to explore the area on foot.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2013

The entire hotel smells wonderful. Service is hospitable, friendly, and reliable. Most of the staff speaks English which is very helpful.

The spa service is nice but there aren't any changing rooms.

The gym is minimal. There are some dumbbells and cardio equipment only.

The food is very good and service is great for anyone who has any special dietary considerations. I'm a holistic health professional and eating hear was a wonderful experience.

I would recommend this hotel to other people traveling for either business or pleasure.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 12, 2013

The Moroccan restaurant offers a classic choice of traditional food. Unfortunately, every single one of the specials have to be ordered 24 hours in advance and for a minimum of four people. What was on offer was at best average, and certainly not worth the high prices asked. The bread, a staple of Moroccan food, was all stale and dry.

Before the meal I was ignored by the occasional passing waiter for twenty minutes. In the restaurant, waiting staff were also invisible for the entire meal, leaving drinks to run out, and us waiting excessively long periods for food.

There are many restaurants in Rabat that offer superior food at far more reasonable prices.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-on-the-Solent, United Kingdom
Top Contributor
79 reviews 79 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed May 11, 2013

My first visit to Rabat - and a very good place to visit indeed.

The hotel is very well located for the Medina, however, it does take some time to try and obtain a taxi from the front door due to the fact that this is a one way street.

From the outset all went wrong.

I had (by email with reservations) organised a car to collect me from Casablanca airport to the hotel - 1.5 hours away. There was some sort of mix-up and I ended up taking a taxi who upon arrival in Rabat, took approx 1 hour to try and find the hotel (not the hotel's fault, but it is not well sign-posted as to where it is).

At the check-in desk, I asked for the manager who tried to tell me that it was my fault and the driver was still at the airport waiting for me. (I was with a colleague and we did not see anyone whatsoever at the airport).

The hotel room was very small (147) with a view of nothing!

The WiFi in my did not work and only worked when I complained that I could not receive the signal! This is a grand hotel with concrete walls, hard for a WiFi router to transmit, therefore, La Tour Hassan invest in better routers!

I had to LOG-ON every time I wanted to access the network, could this not be simplified and at least log-in for 24 hours?

Service at the Piano Bar (outside) was very slow and it was as if the staff were only capable of focusing on one table/one order at a time - took over 15 minutes to even get a cold beer. One day, with colleagues, we ordered lunch at 1200, it arrived at 1305, cold and under-cooked. The manager did take it away and did not charge, however, this was indicative of the shoddy service - not one person stood out, all seems to be moving very slowly - not what one wants from a hotel of this stature.

The staff did not seem to think ahead at breakfast, I had to ask for coffee, juice etc.... this should be automatic.....

OK rant over, I may go back in June and will give it one more try and report back on completion - however, I do think that the staff need to change their attitude and become more customer focused......

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webmaster2012, Directeur général at Hotel la Tour Hassan, responded to this review, May 13, 2013
Dear Guest,

Thank you for taking the time to provide your feedback!

We are sorry to learn that you were less than satisfied with your stay experience in la Tour Hassan Palace.

We can assure you this experience is atypical of our standards, and we are confident that when you join us again, you will be more than thrilled with the quality and the choice we provide daily to our guests.

On your next getaway to Rabat, be sure to e-mail or call ahead and we will be happy to personally follow-up on your overall satisfaction.

Nabil Benjelloun
Executive manager
La Tour HassanPalace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel la Tour Hassan

Address: 26, Rue Challah, BP 14, Rabat 10000, Morocco
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Rabat
#3 Spa Hotel in Rabat
#5 Business Hotel in Rabat
#5 Romantic Hotel in Rabat
#5 Luxury Hotel in Rabat
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel la Tour Hassan 5*
Number of rooms: 142
Reservation Options:
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Also Known As:
La Tour Hassan Hotel Rabat
La Tour Hassan Rabat

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