We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great surprise” 4 of 5 stars
Review of Hotel la Tour Hassan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel la Tour Hassan to your Saves list
Hotel la Tour Hassan
5.0 of 5 Hotel   |   26, Rue Challah, BP 14, Rabat 10000, Morocco   |  
Hotel amenities
Ranked #6 of 39 Hotels in Rabat
Certificate of Excellence
Portugal
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A great surprise”
4 of 5 stars Reviewed May 30, 2013

During this business trip to Rabat, we were supposed to stay at the impressive Sofitel that, at time of writing, is considered as the #1 hotel in Rabat. Due to some last minute changes we were forced to choose another hotel and La Tour Hassan was what was assigned. Let me tell you that the hotel facade is very nice but the reception area nearby areas did not live up to the exterior design. However, when I took the lift up to the second floor where my room was located things started to look a lot better (strangely, room numbers do not seem to follow a sequential scheme but I did manage to find room 230). When I entered into the room, I was greeted by a nice large room with a great comfortable bed, an OK bath and sitting area. But what really did impress me was the view from the room into the inner courtyard garden: very nice! I do not know what views other room have but you will not regret if you ask for a room facing the courtyard. It is worth it!

Breakfast is of very good quality and great variety. Many French and Moroccan treat and very well presented. Staff was also top notch and I do not have anything bad to point out. I will not give it a rating of Excellent because I have stayed at better 5* (of course... more expensive) and the lobby area does not do the hotel justice. Other than that... the hotel is great!

Room Tip: Upper floors and facing the inner courtyard are very good!
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, July 13, 2013
Dear Guest,

We thank you for such positive feedback.

Our aim is to meet and exceed our guests expectations in terms of level of service and I am pleased to hear that we have achieved our goal.

On your next getaway to Rabat, be sure to e-mail or call ahead and we will be happy to personally follow-up on your overall satisfaction.

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

264 reviews from our community

Traveler rating
    112
    99
    30
    11
    12
See reviews for
26
50
16
124
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed May 27, 2013

La Tour Hassan and its well trained staff sure know how to please their high end Guests. Fancy toiletries, 5 stars Breakfast in bed are just the beginning when it comes to La tour Hassan hotel. It is indeed a superb hotel conveniently located. The experience was flawless from all aspects. What I loved the most is the Moroccan cuisine which is what i always look for when i land in Morocco. It will always be my first choice when i visit Morocco I just hope they will not be booked :)

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la_tour_hassan2012, Directeur général at Hotel la Tour Hassan, responded to this review, July 13, 2013
Dear Madam,

We would like to thank you very much for your comment regarding your stay at La Tour Hassan Palace.

We always try to do our best to make sure our guests have the best experience.

We hope to have the pleasure of seeing you again soon at La Tour Hassan Palace in Rabat.

Kindest Regards,

Abdellah BARIGOU
Operation Manager
La Tour Hassan Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
498 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 stars Reviewed May 15, 2013

I concur with all the positive reviews of this hotel -- room, food (breakfast and dinner buffets), staff, etc. all wonderful. What I loved best, however, was the location. Steps away from the hotel entrance I found a charming used book store. Despite my total lack of French and the owner's total lack of English, I ended up with one of my all-time favorite souvenirs -- an '89 edition of Robert Carrier's cookbook, "Taste of Morocco." Nearby was a fabulous flower market. Because I approached from the side, at first I thought the many lovely floral arrangements lined up at the curb were awaiting pickup for a special occasion. Then I turned the corner and found numerous vendors -- with one gorgeous arrangement after another -- turning the sidewalks into a botanical wonderland. Down the street I found a grocery store where I bought locally-made bars of olive oil soap for less than 50 cents each. I also found delicious snacks and chocolate bars at the nearby train station. It was a Mr.-Rogers-beautiful-day-in-the-neighborhood experience to be able to wander freely. ( Of course, I carried a business card from the hotel just in case I wandered too far afield and couldn't figure out how to get back.) If you get the opportunity to stay at the La Tour Hassan, try to find time to explore the area on foot.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 15, 2013

The entire hotel smells wonderful. Service is hospitable, friendly, and reliable. Most of the staff speaks English which is very helpful.

The spa service is nice but there aren't any changing rooms.

The gym is minimal. There are some dumbbells and cardio equipment only.

The food is very good and service is great for anyone who has any special dietary considerations. I'm a holistic health professional and eating hear was a wonderful experience.

I would recommend this hotel to other people traveling for either business or pleasure.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 12, 2013

The Moroccan restaurant offers a classic choice of traditional food. Unfortunately, every single one of the specials have to be ordered 24 hours in advance and for a minimum of four people. What was on offer was at best average, and certainly not worth the high prices asked. The bread, a staple of Moroccan food, was all stale and dry.

Before the meal I was ignored by the occasional passing waiter for twenty minutes. In the restaurant, waiting staff were also invisible for the entire meal, leaving drinks to run out, and us waiting excessively long periods for food.

There are many restaurants in Rabat that offer superior food at far more reasonable prices.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-on-the-Solent, United Kingdom
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 11, 2013

My first visit to Rabat - and a very good place to visit indeed.

The hotel is very well located for the Medina, however, it does take some time to try and obtain a taxi from the front door due to the fact that this is a one way street.

From the outset all went wrong.

I had (by email with reservations) organised a car to collect me from Casablanca airport to the hotel - 1.5 hours away. There was some sort of mix-up and I ended up taking a taxi who upon arrival in Rabat, took approx 1 hour to try and find the hotel (not the hotel's fault, but it is not well sign-posted as to where it is).

At the check-in desk, I asked for the manager who tried to tell me that it was my fault and the driver was still at the airport waiting for me. (I was with a colleague and we did not see anyone whatsoever at the airport).

The hotel room was very small (147) with a view of nothing!

The WiFi in my did not work and only worked when I complained that I could not receive the signal! This is a grand hotel with concrete walls, hard for a WiFi router to transmit, therefore, La Tour Hassan invest in better routers!

I had to LOG-ON every time I wanted to access the network, could this not be simplified and at least log-in for 24 hours?

Service at the Piano Bar (outside) was very slow and it was as if the staff were only capable of focusing on one table/one order at a time - took over 15 minutes to even get a cold beer. One day, with colleagues, we ordered lunch at 1200, it arrived at 1305, cold and under-cooked. The manager did take it away and did not charge, however, this was indicative of the shoddy service - not one person stood out, all seems to be moving very slowly - not what one wants from a hotel of this stature.

The staff did not seem to think ahead at breakfast, I had to ask for coffee, juice etc.... this should be automatic.....

OK rant over, I may go back in June and will give it one more try and report back on completion - however, I do think that the staff need to change their attitude and become more customer focused......

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webmaster2012, Directeur général at Hotel la Tour Hassan, responded to this review, May 13, 2013
Dear Guest,

Thank you for taking the time to provide your feedback!

We are sorry to learn that you were less than satisfied with your stay experience in la Tour Hassan Palace.

We can assure you this experience is atypical of our standards, and we are confident that when you join us again, you will be more than thrilled with the quality and the choice we provide daily to our guests.

On your next getaway to Rabat, be sure to e-mail or call ahead and we will be happy to personally follow-up on your overall satisfaction.

Nabil Benjelloun
Executive manager
La Tour HassanPalace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed May 9, 2013

Loved this Riad -- our first in Morocco. Beautifully appointed with excellent service and startlingly good food for dinner and again for breakfast. Very nice wine selection. Sorry we weren't staying longer!

Room Tip: Our only caution is for travelers who have trouble navigating steps. Ask for a room other than the...
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Rabat hotels
2.1 mi away
Sofitel Rabat Jardin des Roses
4.0 mi away
Villa Mandarine
Villa Mandarine
#1 of 39 in Rabat
4.5 of 5 stars 220 reviews
0.2 mi away
Le Diwan Rabat - MGallery Collection
Show Prices
Show Prices
Show Prices
0.5 mi away
Belere Rabat
Belere Rabat
#11 of 39 in Rabat
4.0 of 5 stars 134 reviews
0.8 mi away
Riad Kalaa
Riad Kalaa
#2 of 39 in Rabat
4.5 of 5 stars 439 reviews
0.7 mi away
Riad Dar El Kebira
Riad Dar El Kebira
#8 of 39 in Rabat
4.5 of 5 stars 331 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel la Tour Hassan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel la Tour Hassan

Address: 26, Rue Challah, BP 14, Rabat 10000, Morocco
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rabat
#4 Spa Hotel in Rabat
#5 Luxury Hotel in Rabat
#5 Business Hotel in Rabat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel la Tour Hassan 5*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Hotels.com, Odigeo, HotelTravel.com and TripOnline SA so you can book your Hotel la Tour Hassan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Tour Hassan Hotel Rabat
La Tour Hassan Rabat

Owners: What's your side of the story?

If you own or manage Hotel la Tour Hassan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.