I have been living in Morocco for over two years and this is by far the worst hotel I have encountered. I am a Peace Corps volunteer- I signed up for hardship however I really hope PCHQ in Morocco isn't paying a lot to put 20 something of us up for a week give or take.
This hotel used to know by a different name - The Dahia.
Appearance - (See My photos and other customer photos of the hotel to really see what rooms and the hotel is REALLY like)
This hotel has the veneer of a remodel but its a poor quality - DIY one. Headboards are simply painted over with black paint with a small decorative wood thing glued on. The tile job in the bathroom was poorly done with bad finishing with the caulking material not being wiped off the tile.
In the lobby there are signs on the support pillars of severe water damage. The wood panels are warped and discolored.
Service - Many of the staff who work at the hotel either have intermediate to advanced low skills in English. If you use Moroccan - Arabic they are surprised and happy to help you work on your language skills. French is also used by the front desk staff.
The service of the front desk staff was ok - when I asked for the remote to the A/C and the TV (which they do not leave in the room for guests) they promptly brought them up. However when I requested a second key to the room - in a typical Moroccan fashion first excuses were made until I was extremely direct with them and ask can you give me a second key - yes or no? So don't expect a second key to your room.
When the A/C unit didn't respond to the remote - they just told me the A/C was broken - which it was and figured out it has a circuit board error after finding the fuse box and turning the switch on - and doing a quick google search to figure out the code that was blinking on the units display panel.
I personally along with another PCV had the maids barge into our rooms without knocking - in the case of the other PCV he was in the shower and didn't hear her come in - lucky him he was wearing a towel when he left the bathroom to be surprised by the maid.
I had the maids barge in my room twice - without knocking. Needless to say - lock up your valuables in your luggage as I don't trust people who don't even have the manners to knock before coming in my hotel room uninvited.
First after watching a 20/20 special - most hotels never clean the bed spread unless its obviously dirty. In the case of my 3-4 day stay at this hotel the maids only made the bed but never changed the sheets or the bed spread.
The tub/shower combo looks like it hadn't been scrubbed in QUITE sometime - thank goodness I travel always with flip flops to shower in.
Both times the maids barged in the room - "cleaning" consisted of organizing things on the flat surfaces, making the beds, removing the trash from the trash bin (that didn't even have a liner) and dragging a wet "mop" across the tile floor. The maid offered to give us more tolietries (ie - small shampoo and bar of soap) but that was just because I was in the room both times she barged in - other times - tolietries weren't replaced.
I am also not sure about the towels - I asked for extra towels and the maids flat out refused to give extra towels. I and my fellow PCV wanted extra towels to put on the floor in the bathroom so that it wasn't a swamp after we took a shower. Finally after explaining this - one of the maid relented and gave us the "rug" towel for the bathroom floor.
For those with allergies - specifically mold allergies - this hotel is going to make you sick if you aren't taking allergy medicine - even then it could make you sick. The hallways smell of damp and mold as does the elevator that is farthest from the door in the lobby. I experimented with Febreeze and it didn't help the mold smell in the elevator.
We were given a complimentary breakfast all of the days we stayed at the hotel. However -
what was the reality of this breakfast? It was supposed to be served 8 - 10am. I would arrive promptly at 8 and nothing would be out. It would only be by 8:30 that any food or drinks began to appear and the options were limited - olives, pastries and yogurt.
One day a tour group from Russia was staying at the hotel - they came to the breakfast - took massive amounts of food to their tables and left nothing for the other guests who arrived after them including other individuals from their tour group. My self and other PCV had to go downstairs into the kitchen to get new clean plates, cups and more food - as there was only one hotel staff replenishing the breakfast buffet. When we came back up all the Russians from the tour group grabbed the plates and cups we brought up - although we were there first AND we were helping them out - leaving us with nothing yet again. Once the tour group started to leave it became apparent they had hoarded food from the buffet - specifically yogurts that other guest could have been eating - as I and other PCV's started to bus the tables to help the poor single hotel staff left to bus and replenish the breakfast bar.
The TV in our room worked - once we got the remote from the reception desk.
A/C did not work and needs to be repaired
Hot water was plentiful - although I was aware from reading other reviews - the hot water is NOT consistant floor to floor. We were on the fourth floor.
Mini Fridge - it worked but hadn't been cleaned in forever and was empty so if you wanted to put anything in it you could.
WiFi - was only accessible in the lobby not in anyone's room unless you bring your own USB modem.
Hair Dryer - there was one but I or my fellow PCV never used it - so we can't say if it worked or not.
Noise level - Our room on the fourth floor was extremely noisy due to the sounds from the street outside and the two A/C compressors located on our balcony - we couldn't change that because we had to keep our balcony door open 24/7 not to sweat to death. However other PCV's located on the 7th floor said they didn't have as much street noise.
A final thing to be aware of is the fact non of the bathrooms have fans or venting to the outside - so once you steam up the bathroom - you want to leave you balcony door open to let out the steam and prevent your room from being humid.
This hotel also has NO POOL OR FITNESS CENTER.
So I would personally suggest - saving your money and going to a different hotel - its not worth it to spend money and be unhappy IMO.
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