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“Super Hotel” 5 of 5 stars
Review of Sofitel Rabat Jardin des Roses

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Sofitel Rabat Jardin des Roses
5.0 of 5 Hotel   |   PO Box 450, Souissi, Rabat 10000, Morocco   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #2 of 38 Hotels in Rabat
Retford, United Kingdom
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
“Super Hotel”
5 of 5 stars Reviewed July 21, 2013

Lovely hotel, lovely staff, lovely food, truly 5 star.
Rooms are spacious, superbly decorated, with views of the superb gardens, the staff were attentive and obliging at all times, wish I could have stayed longer.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 29, 2013
Google Translation
Cher Hôte,

Tout d'abord, Nous vous remercions d'avoir partagé votre expérience sur Tripadvisor .
Nous sommes très heureux de savoir que vous avez passé un agréable séjour parmi nous.

Nous espérons vous accueillir de nouveau au Sofitel Rabat Jardin Des roses , et cette fois-ci pour un long séjour.

Sincèrement,
Hassan Bargach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
San Pedro Garza Garcia, Mexico
Top Contributor
67 reviews 67 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 9, 2013

This is a beautiful impressive hotel. Great rooms, decoration and amenities. I rated a 3 because we have NEVER been treated so badly at a restaurant.
We made a reservation and they called our room that it was ready, arriving to the restaurant they told that we didnt have a table, moking us he told us to go to another restaurant, we insisted. They took 1.3 hours to serve us with out cleaning the tables and setting a new one. They took our order twice. The cashier, when asked, said it was not his problem! The poor waiter was trying his best, but he couldnt help,us. He was the only help.
We even had to go and find the hotel manager, she came with us to the restaurant, but we had already been served. She never came to give us an apology, anyone did!
The food was poor and regular. We felt moked and inferior. And we spoke the language!
Terrible experience, never to return. Pity!

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, August 2, 2013
Google Translation
Cher hôte,
Nous vous remercions d'avoir partagé votre expérience sur Tripadvisor!
Nous sommes très heureux de savoir que la décoration de notre hôtel ainsi que l'aménagement de nos chambres vous ont plu.

Par ailleurs, vous avez exprimé votre mécontement par rapport au service et à la qualité de la nourriture au restaurant . Nous regrettons sincèrement le désagrément occasionné et faisons de tout notre possible afin que ce genre d'incident ne se reproduise plus.

Nous nous souhaitons d'avoir bientôt le privilége de vous accueillir au Sofitel Rabat Jardin Des Roses afin de vous faire oublier votre précèdent séjour .

Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 7, 2013

Fantastic hotel, fantastic staff and delicious food! Gardens are absolutely lovely, rooms are clean, modern and comfortable. The spa was fantastic...definitely take advantage of the 1/2 price massages from 9am - 1pm...a nice treat! Love this hotel and would definitely go back!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 29, 2013
Google Translation
Cher Hôte,

Nous tenons d'abord à vous remercier de vos compliments et d'avoir pris le temps de partager avec nous votre expérience sur Tripadvisor!

Au plaisir de vous recevoir de nouveau au Sofitel Rabat Jardin Des Roses.

Très sincérement,
Hassan Bargach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
paramus
1 review
5 of 5 stars Reviewed July 7, 2013

I have been staying here since the beginning of June and will be till September. The staff at the front desk, most especially Nawal, Houda, Imane & Ikram are and continue to be very professional, efficient, and certainly very customer-service oriented. Kudos to them and to management. I have no doubt that my long term stay will be a pleasant experience. HERNANDEZ

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 29, 2013
Google Translation
Cher Hôte,

Tout d'abord, Nous vous remercions de votre commentaire.

Nous sommes très heureux de constater que vous avez passé un agréable séjour parmi nous et que notre accueil vous a particulièrement marqué.

Nos réceptionnistes seront ravis de savoir qu 'elles sont appréciées pour leurs efforts.

Au plaisir de vous accueillir bientôt au Sofitel Rabat Jardin Des Roses.

Sincèrement ,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 6, 2013

I was in Rabat on a business trip, but wish I could come back for a holiday! The hotel is a little bit outside of town, but if you are a crazy foreigner (like me) you could walk into the old town and the medina. Taxi cars will offer you rides, but it is not very far.
The rooms are very nicely decorated and comfortable, with all that you expect in a nice hotel like this one. The public spaces (reception, restaurant, spa etc) are beautiful and offer a very relaxing atmosphere. Staff are nice, professional and helpful and most of them speak excellent English. If they don't (like some restaurant staff) they quickly fetch a colleague who does. Even the cleaning staff are very polite and friendly and greet you whenever they see you, so it feels like a very welcoming place.
I never tried the pool, but it looked great from a distance. I did make time for a massage in the spa. It was very clean, nice and professional with a great treatment which helped me recover from long meetings.
My only - very small complaint - is that the restaurant staff doesn't quite live up to the same standard of service as the rest of the staff.

Room Tip: Ask for a pool/garden view! All rooms have a balcony (I think) and the ones that don't face the...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 29, 2013
Google Translation
Cher Hôte,

Nous vous remercions de vos compliments et d'avoir pris le temps de partagé votre avis sur TripAdvisor!

Nous sommes très heureux de savoir que vous avez passé un agréable séjour parmi nous , et que la décoration et la qualité de nos prestations et services vous ont plu.

Nous sommes sincèrement désolés que le comportement de certaines personnes n'a pas été à la hauteur de vos attentes; nous prendrons les mesures necéssaires afin que cela ne se reproduise plus .

Nous ésperons avoir le prestige de vous accueillir de nouveau au Sofitel Rabat Jardin Des Roses.

Très sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
4 of 5 stars Reviewed June 29, 2013

I have not found such EFFICIENT and friendly staff in a long time.
By name Houda and Nawal were a great help. Accounts for a group of twenty guests. No problem.
Well done ladies!

Bar staff also good and friendly.

I did have a problem with the toilet leaking on the floor and the technical dept were slow in fixing it. Not OK. YOU LET THE TEAM DOWN

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 29, 2013
Google Translation
Cher Hôte,

Nous vous remercions d'avoir partager avec nous vos impressions et remarques.

Nous sommes très heureux de constater que vous avez passé un agréable séjour parmi nous et que notre accueil vous a particulièrement marqué.
Par ailleurs, nous vous présentons nos sincères excuses par rapport au retard du service technique à réparer la fuite d'eau; nous prendrons les mesures necéssaires afin que cela ne se reproduise plus .

Sachez que vos remarques seront partagés avec l'ensemble des personnes concernées.



Au plaisir de vous accueillir bientôt au Sofitel Rabat Jardin Des Roses afin de regagner votre confiance.

Sincèrement ,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blyth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 25, 2013

I stayed for 5 nights at this hotel whilst attending a conference at the University. It was one of the most relaxing and welcoming hotels that I have ever stayed in. The food is tremendous and the staff are extremely helpful and always smiling. Nothing was a problem. The rooms are well maintained by hard working maids, grounds maintained at all hours of the day. The day beds although only used once due to work were well spaced and mini havens.

Bar prices are as all hotels a little higher but if its luxury and attentive staff then I would seriously recommend this hotel.

Do I have to find a negative hmmmm the bath (from which you can view the TV if so wish) is sumptious and deep but if you are short like me a little difficult to get out of !

Rabat itself is also blissful, I managed to have a wander in the Medina alone and felt perfectly safe, no hassle just a browse and a gawp at the butchers, lots of lovely local leather/ceramics.

Would I return well Im working on getting the family to visit !!!!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher Hôte,

Nou vous remercions de vos compliments et commentaires.

Nous sommes très heureux de savoir que vous avez passé un agréable séjour parmi nous, et que notre hôtel , dans l'ensemble vous a plu .

Nous esperons avoir le prestige de accueillir bientôt au Sofitel Rabat Jardin Des Roses.

Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Rabat Jardin des Roses

Address: PO Box 450, Souissi, Rabat 10000, Morocco
Phone Number:
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Rabat
#1 Business Hotel in Rabat
#1 On the Beach Hotel in Rabat
#2 Luxury Hotel in Rabat
#4 Romantic Hotel in Rabat
#4 Family Hotel in Rabat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Rabat Jardin des Roses 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sofitel Rabat Jardin des Roses hotel occupies a majestic position in the heart of the capital city Rabat, close to the Royal Palace and Mausoleum of Mohammed V. Completely renovated, its contemporary design blends with the best in Moroccan architecture. This 5-star luxury hotel is set amongst a 17-acre garden. A real palace with an international reputation, its history is closely tied to the great conferences and international events that have taken place within the kingdom. ... more   less 
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Also Known As:
Sofitel Rabat Jardin Des Roses Hotel Rabat
Hilton International Rabat
Hilton Rabat
Rabat Hilton International

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