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“Great Reception” 4 of 5 stars
Review of Sofitel Rabat Jardin des Roses

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Sofitel Rabat Jardin des Roses
5.0 of 5 Hotel   |   PO Box 450, Souissi, Rabat 10000, Morocco   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #3 of 38 Hotels in Rabat
Rabat, Morocco
1 review
“Great Reception”
4 of 5 stars Reviewed June 15, 2013

This is my second time in Sofital in Rbabt and wanted to really thank the wonderful receptionist her name is "" Houda Nawal Hasna she is very very helpful attended and very detail with her smile and welcomes people with a great laugh and really cheered person its really great you have person who is always smiles thanks alot Houda , and i really thank you for the Room overlooking the garden and pool is superb and well worth the expenseThank you all for making my stay a really lovely experience ...

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher Hôte,

Tout d'abord, nous vous remercions de vos compliments et commentaires.

Nous sommes très heureux de constater que vos séjour se sont bien déroulés et que vous avez été particulièrement marqué par notre accueil.

Nos réceptionnistes seront ravies d'apprendre qu'elles sont appréciées pour leurs efforts.

Au plaisir de vous accueillir pour un 3ème séjour au Sofitel Rabat Jardin Des Roses.

Sincèrement,
Hassan Bargach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
RABAT
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2013

I am on a 9 day stay at the Sofitel in Rabat and wanted to write a short note about the wonderful staff in particular Sarah from the Business Office and Ms. Habiba from house keeping who were very helpful, attended to every detail with a smile and supreme efficiency. Thank you all for making my stay a really lovely experience.
Room overlooking the garden and pool is superb and well worth the expense.
Hammam experience honest, no fuss experience albeit pricey.
One small comment - the lobby area is always unduly hot and filled with smokers. Still, as business hotels go this one ticks most of the boxes, including the fabulous fish restaurant by the pool.

Ria

Room Tip: rooms facing the pool and garden are nicest
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher Hôte,

Tout d'abord, nous vous remercions d'avoir pris le temps de partagé votre expérience sur TripAdvisor!

Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous et que vous êtes satisfait de nos prestations et services!
Sara (du business Center) et Habiba (du housekeeping) seront ravies d'apprendre qu'elles sont appréciées pour leurs qualités et leurs efforts!

Nous espérons avoir le privilège de vous accueillir de nouveau au Sofitel Rabat Jardin Des Roses !

Sincèrement,
Hassan Bargach,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 12, 2013

Sofitel in Rabat is well below normal Sofitel standard. At best I will give it 3 stars.
Reception staff is very friendly and quick. Hotel is general very worn. Besides that you have to inhale secondhand smoke everywhere.
Once in your room you will often be able to smell even more smoke comming from neighbouring rooms. The bed is fine. Bath room is ok.
The hotel has free wi fi. However it is not very strong, but at least it is there.
Breakfast is not very exciting. First off all, flies are all over the fruit and cold cuts. The birds keeps comming inside to steal bread and pastries from the buffet. The waiters dont seem to care. All in all a very unhygienic experience.
Pool area is nice and the garden is beautiful.
The hotels located 10 minutes from downtown by taxi.

Room Tip: Ask for a club room.
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  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, June 14, 2013
Google Translation
Cher Hôte,

Vous avez consacré de votre temps pour émettre votre avis suite à votre séjour à l'hôtel Sofitel Rabat Jardin des Roses, et nous vous en remercions.

Vous avez exprimé votre mécontentement par rapport à l'odeur de la cigarette ainsi que le petit déjeuner, nous en avons pris compte.

Sachez que vos remarques seront partagés avec l'ensemble des personnes concernées.

Nous serions vraiment heureux de vous accueillir de nouveau parmi nous afin de vous faire oublié votre précédent séjour.

Sincèrement

Hassan Bargach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 11, 2013

Said to be the best hotel in Rabat, the Jardin des Roses was outstanding among many good hotels used in a twelve-day Moroccan trip. All went well in our stay, the room, check in, services, restaurants, the lively bar, ammenities and breakfast. Besides, it is very beautiful, with a large back garden, a small park in fact, that justifies the name. In a tranquil area a little dettached from the center of Rabat.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher Hôte,

Nous vous remercions de votre commentaire !
Nous sommes ravis de constaté que vous avez passé un agréable séjour parmi nous, et que dans l'ensemble , notre établissement vous a plu.
Nous nous souhaitons d’avoir bientôt l’occasion de Vous accueillir encore une fois au Sofitel Rabat Jardin Des Roses!

Sincèrement,
Hassan Bargach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
1 review
5 of 5 stars Reviewed June 10, 2013

For business or personal purposes, this hotel is the best in Rabat. The quality of service, especially from the front desk ladies, Ikram and Majda, is so profesional, attentionate and personnalized. The business facilities are excellent and the pool is great (especially for the kids). We always book at this hotel when we travel to Rabat.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher hôte,

Tout d'abord, Nous vous remercions de vos compliment et d'avoir partagé votre expérience sur TripAdvisor!

Nous sommes très heureux de constaté que vous êtes satisfait de notre accueil et de la qualité de nos services.
Ikram et Majda seraient ravies de savoir qu'elles sont appréciées pour leurs efforts et leur professionnalisme!
Au plaisir de vous recevoir de nouveau au Sofitel Rabat Jardin Des Roses!
Sincèrement,
Hassan Bargach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
126 reviews 126 reviews
40 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 5, 2013

None of the other properties in Rabat can compete with the facilities, service and overall quality of the Sofitel Jardin des Roses, but it does have a few drawbacks. Its a bit overpriced, unless you can get an internet deal (price a four night stay), and the staff is generally really helpful and friendly, with a few duds. Pool and gardens are nice, restaurants top notch for Morocco. Adjacent park is great too. A bit hard to find a taxi at night (except for the overpriced "grand taxi" across the street), and bit of a remote location for Rabat's attractions (except the Chellah), but overall, much better than the other options in Rabat (like Tour Hassan, Golden Tulip, etc. etc., which have many more imperfections)...

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher hôte,

Nous vous remercions pour votre commentaire !

Nous sommes très heureux de savoir que vous avez passé un agréable séjour parmi nous et que vous êtes satisfait de l'ensemble de nos prestations et services.

Nous espérons avoir le prestige de vous accueillir bientôt au Sofitel Rabat Jardin Des Roses!

Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara
1 review
5 of 5 stars Reviewed June 4, 2013

Absolutely best hotel in Rabat. Had great time in a week. Houda and Ikram ladies from front desk are the best front desk staff i have ever seen, very kind and helpful. They provide me with everything I need with no trouble. Restaurant and Bar spots are also great with the view and full of dynamic atmoshphere. The huge garden behind the hotel is also very good place to enjoy your time in extreme peace.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, July 31, 2013
Google Translation
Cher Hôte,

Nous vous remercions d'avoir pris le temps de partagé votre expérience sur TripAdvisor!
Nous sommes très heureux de savoir que nos services sont à la hauteur de vos attentes et que notre accueil vous a particulièrement plu .

Au plaisir de vous accueillir de nouveau au Sofitel Rabat Jardin Des Roses !

Sincèrement,

Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Rabat Jardin des Roses

Address: PO Box 450, Souissi, Rabat 10000, Morocco
Phone Number:
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Rabat
#1 On the Beach Hotel in Rabat
#1 Business Hotel in Rabat
#3 Luxury Hotel in Rabat
#4 Romantic Hotel in Rabat
#4 Family Hotel in Rabat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Rabat Jardin des Roses 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sofitel Rabat Jardin des Roses hotel occupies a majestic position in the heart of the capital city Rabat, close to the Royal Palace and Mausoleum of Mohammed V. Completely renovated, its contemporary design blends with the best in Moroccan architecture. This 5-star luxury hotel is set amongst a 17-acre garden. A real palace with an international reputation, its history is closely tied to the great conferences and international events that have taken place within the kingdom. ... more   less 
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Also Known As:
Sofitel Rabat Jardin Des Roses Hotel Rabat
Hilton International Rabat
Hilton Rabat
Rabat Hilton International

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