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“Noise!” 3 of 5 stars
Review of Rive Hotel

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Rive Hotel
4.0 of 5 Hotel   |   1, Rue Tindouf, Rabat, Morocco   |  
Hotel amenities
Ranked #22 of 37 hotels in Rabat
Durham, United Kingdom
2 reviews
“Noise!”
3 of 5 stars Reviewed April 2, 2013

The hotel is good, but overpriced, since all services are bought in much more cheaply than hotels with the same standard, and price in e.g. Scandinavia.

What was unbearable was that the hotel housed a nightclub that was churning out thumping music until 4.45 a.m. After the first night we were told it was a 'one off', but it wasn't. We had to change room three (3) times in a week in order to get a room that we could sleep in. You could still hear the music, but on an acceptable level. But we were very tired by then!

Room service took 1½ hours to get us some tea. Any tea for two, since they claimed they didn't have Moroccan tea. Which they eventually turned up with. For one person.

We needed to be in a meeting at a certain time. Asked them to get us a taxi, but since it was raining they couldn't. But they did lend us an umbrella, so we could go out an haul one ourselves. :/

Room Tip: Make sure you get a room on floor 3 or 4, on the left hand side when you leave the elevator, towards...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, April 10, 2013
Google Translation
Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Rive hotel Rabat.

Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.
Nous sommes loins d'étre parfait mais ne ménagerons aucun éffort pour satisfaire nos clients
mais nous prenons compte de vos suggestions

De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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61 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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The Hague
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 19, 2013

For many reasons (see also the other comments below) this hotel is not recommended.
The room was terrible as regards temperature and atmosphere. The food was rather deplorable. In any case I was lucky enough not to hear the disco sound.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, March 21, 2013
Google Translation
Cher client,
Merci d’avoir pris le temps de nous communiquer vos commentaires concernant notre hôtel.
Je souhaiterais vous présenter mes excuses au nom de l’hôtel et de son équipe.
je m’engage à intégrer l’expérience désagréable que vous avez vécue aux activités de formation de l’ensemble de nos équipes.
je prendrai plaisir à vous accueillir à nouveau dans nos locaux afin de vous donner la possibilité de jouir du séjour que vous êtes en droit d'attendre de notre établissement.
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Dakar, Senegal
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2013

If you like your loud music till 2 at night, this is the place for you. If not, I suggest you go to another hotel. It is a pity as otherwise this could be a great deal. Clean, friendly service and good breakfast.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, March 15, 2013
Google Translation
Cher client,
Merci d’avoir pris le temps de nous communiquer vos commentaires concernant notre hôtel. Vous nous voyez assurément désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Pour faire référence à vos commentaires concernant le bruit, dans ce genre de situation, notre procédure standard voudrait que nous mettions à votre disposition une chambre supérieure située à un étage supérieur.
par contre nous sommes ravis d'apprendre que vous étiez satisfait de la qualité de nos préstations (emplacement, propreté, service et la restauration...) et que vous en garder un bon souvenir.
nous prendrons plaisir de vous accueillir à nouveau dans nos locaux afin de vous donner la possibilité de jouir du séjour que vous êtes en droit d’attendre de notre établissement.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013 via mobile

Service is excellent ,wonderful customer service, very helpful staff and a friendly hotel manager. My regards to Mr Omar
I visit morocco very often and I familiar with hotels in Rabat .would recommend Rive hotel.

  • Stayed January 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, March 11, 2013
dear sir, we want to thank you for the time you spent to write your nice comment.
the management and staff of Rive Hotel are delighted to learn that you enjoyed your overall experience with us. I will certainly pass on your compliments to our staff.
We hope to welcome you again at Rive hotel during your next stay in Rabat.
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Philadelphia
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 13, 2013

I stay agt this hotel for one night in January of 2013 and found the service to be excellent, the food tasteful and the neighborhood quiet and nice. The rooms were clean and spacious, with free internet in each room. The hotel management went out of its way to accommodate the needs of the group that I was traveling with. I would definitely recommend it.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, February 14, 2013
Google Translation
Cher client, tout d’abord nous tenons à vous remercier pour le temps que vous avez consacré pour laisser votre agréable commentaire sur le Rive hôtel Rabat Centre.
Nous sommes ravis d’apprendre que votre séjour parmi nous était à la hauteur de vos attentes. Au plaisir de vous accueillir lors de votre prochain séjour au Rive hôtel Rabat Centre.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
World is not enought
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 24, 2012 via mobile

I am staying at the hotl for business and the 2 first nights were terrible. Next ones were ok. I was so tired...

The hotel is ok -clean and average amenities. So you can go there. Not far from the Center, places to visit, ambassies and with good Internet connection. Everything is ok until comes the night...
Then the 2 night clubs and 3 restaurants start to make unbelievable sounds. Yesterday night, lady and a man speaking in the street. I am staying on the 4th floor and heard the entire conversation as if I was with them.

Tips of the day:
1- if you go to the rive, ask explicitly for a room on the west side of the building opposite bars, clubs ...
2- do not expect to use Skype or any similar service while in morocco. Network operators have set strong limitation policies toward VoIP services.

Hope it helps

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, November 26, 2012
Dear customer,
Thank you for taking the time to send us your comments
about our hotel. You see we certainly sorry
to learn that your stay was not up to your expectations.
I would like you to apologize on behalf of the hotel and its team for the start of the vacation unsatisfactory. We are delighted to learn that you found our hotel clean and ok-average amenities, Not far from the center, places to visit, and ambassies with good Internet connection ... Everything is ok.
in reference to your comments about the noise, is certainly not normal and I am committed to integrating the unpleasant experience you have had neighbors so that it will not be repeated.
  I take pleasure in welcoming you again in our local
Following the work very soon to give you the opportunity to enjoy the holiday you are Entitled to expect from our company.
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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 29, 2012

Good location for what I needed very clean and comfortable room but this hotel caters for large groups which were very noisy and meant poor sleep quality. Most of the staff are very miserable except one night manager who was amazing sorry didnt get his name, the others make you feel you are interrupting their day often on mobile phones and very non attentive. Quite a clinical feel to the public areas just lacks attention to detail

Room Tip: away from the street side and away from the nightclub
See more room tips
  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OOudrhiri, Directeur général at Rive Hotel, responded to this review, September 17, 2012
First of all we want to thank you for the time you spent to write your review on our hotel, something that has been very useful for the new hotel management changed recently (June 2012) for a new initially meet the expectations of our customers.

We hope to welcome you during your next stay in Rabat.

Visit us you will be filled!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rive Hotel

Address: 1, Rue Tindouf, Rabat, Morocco
Location: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 37 hotels in Rabat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rive Hotel 4*
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