LOCATION: This riad is located in the middle of a maze and is not close enough to any souks are that are simple to get to. You have to get lost first to get anywhere. The directions they give you to arrive and to go anywhere are horrendous and their map is of no help at all. It is no where near to any restaurants.
STAFF: I found only 1 of out of the three or four staff could speak English. I found him to be friendly at first, but then moody, distant, unfriendly and unhelpful after. I felt unwelcome to ask any basic questions like "Where is..." and "what time do you recommend I go to....". He promised to help me out to the medina gate upon leaving and he was no where to be found. I never received any apology or explanation, even when I emailed management about this concern. I was lost and walked nearly 20 minutes to get a taxi whereas it would have taken me all of 5 minutes if the staff kept their word, and I almost missed my train. When I asked for directions, they gave me the most complicated directions and on the worst map. I stayed nearby at Art Riad and they were much more accommodating and hospitable and had a way clearer map. The staff seems to disappear at night, so if you need anything, good luck!
BEDROOM: I stayed in the Bahia Suite. The price for the room was very good. And the room was extremely spacious. It had a huge bed, extremely high ceilings, clean bath, an alcove for lounging, and single bed/couch with a coffee table, a two seater table and a wardrobe. The towels are very small and basic. Room cleaning service is provided everyday. The kids outside in the alley were very loud at night, sometimes until 2am. Closing the window will guarantee near silence. The room was cold due to the a/c and it wouldn't turn off when I pressed the power button. Yes, the room smells, but its just how the medina smells. The beautiful bedroom is the only reason this riad gets a 3 out of 5, otherwise I'd rate this place a 2.
BATHROOM: The bathroom is nicely designed in concrete and tile. There is good hot water. It is clean. No signs of mold.
BREAKFAST: Breakfast is brought fresh for you. Most of it is the same every day with bread, jams, yogurt, fresh orange juice, mint tea, coffee etc. But don't ask any questions while they are preparing or serving it, or you'll get attitude.
WI-FI: Wi-Fi reception on my laptop was excellent from inside the room but not so great on the cell phone.
TV: No tv in the room, but there is a tv room downstairs on the main floor.
The riad: There are lots of stairs and the staff never showed me how to flip on the lights, so I almost fell down them a couple times. But the riad is very beautiful on the inside.
DINNER: No dinner is offered here.
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