I was due to visit Marrakech with friends and we were recommended the Riad Shaden - the trip was perfect from beginning to end and it was all thanks to the team at the Riad Shaden.
Upon our arrival we were met by Abdul who had been arranged by the Rian to collect us. A short trip to the Riad and we were met a short walk away from the Riad by Shona the owner and Yousseff to help us with our bags. Shona explained it was the easiest entrance to avoid people trying to 'help' with our bags.
Once inside the hotel we were served freshly made watermelon juice and given a talk of the town including tips and indications of cost for taxis etc. We were also talked through the excursions and trips available and booked the mountain waterfall day trip. After settling into our room Shona (owner) walked us down to the medina giving us lots of useful tips for restaurants and places to visit as she went and after helping us to change money left us to enjoy the day.
We took some of Rhona's advice to visit the joint museum and ecole before heading down to the jardin de majorelle - all worth a visit to see some of the local culture. We visited the souks and using Shona's tips got some great bargains.
The following day Abdul took us on a trip to the mountains, we dropped off at a few gorgeous photo stops, government plantations, Berber houses and finally beautiful waterfall tour. If you are visiting the waterfalls and planning on doing some of the harder climbs wear some good shoes. You have to pay the guide on top of your tour guide but its worth every penny, there were some challenging point but every level was more breathtaking than the last.
Again Shona walked us down to the medina where we had another fantastic dinner on her recommendation, (try the 7 saints, dejeuner de Marrakech, stall no1, the juice at stall no59) and then for some more bartering.
The impossibly cheerful Yousseff, Said and the girls make your stay so welcoming and Shona very much leads from the front. Gorgeous rooms, food, excursions, transport, advice .... I could go on all day and my only regret was not booking a longer trip.
Fantastic service - fantastic team.