Where to start.
We booked to stay here for 4 nights as part of our 10 day honeymoon in Marrakech.
We'd just spent a glorious 4 nights at another riad (Dar Zemora - you have to stay here!) and must have been totally spoilt because when we arrived here it was a total shock. I could write huge paragraphs on this place but instead I will just hit you with bullet points:
*Nowhere NEAR the 'heart of the medina' as advertised on their website. Barely within the city walls, and then it's in the worst area. I don't want to be rude to the locals, but it really was in the middle of squalour. There was rotting rubbish all around the riad and the view from the roof terrace just looked out on yet more rubbish and derelict homes and satellite dishes. No other riads are here. We were the only tourists. You couldn't get taxi's to the door so it involves either a 15 minute walk or 1 hour walk if you get lost. And you will get lost and hassled by the local teeneagers. We didn't even want to try to navigate the streets at night so we had to stay in.
*The photos on the website make it look huge and opulant. It's actually tiny and the rooms are really thin with no natural light. Also there are NO locks on the doors. I didn't sleep all night worrying.
*The food was AWFUL. It was bigged up by the manager but it was the most plain and most expensive food we had all holiday. Just terrible. Do not eat here.
*There was no-one else staying there so it made us feel really self-concious. The tiny plunge pool is right next to reception so you wouldn't want to use it and it just felt weird. The roof terrace where you could sunbathe was really dull and shabby looking. The sunbeds were faux-leather plastic so were scolding hot in the summer sun.
*The manager is what can we say, SO strange and has no sense of over stepping the mark between attentive host and annoying invasion of privacy. He acted as if he was the manager of a youth hostel, not a supposedly luxurious hotel. We didn't get a good vibe from him at the start, but when he proceeded to present me with my worn knickers he'd 'found' across the dinner table, infront of my new husband, i nearly died of embarrassment and felt completely violated. Just awful.
*The overall price of this Riad is rediculous. Yes the interior is quite nice, but for only £15 more a night you could stay at the best hotel in Marrakech La Mamounia. Which is exactly what we did. We left after one night and as soon as we walked into La Mamounia we let out a huge sigh of relief!
We also heard from various staff members that guests were constantly leaving early. I'm confused at the other reviews and can honestly say I have never had a more strange or over priced or awful time at a hotel.