Rashid and Mohd were very pleasant and helpful.
Rashid helped us with directions, gave us pointers on the must-do and see in the medina, and his recommended public hammam gave myself and my friend a really unique experience. I definitely would suggest trying out the public hammam where locals go to for a real treat. I am very finicky about spas and the experience I have had at the nearby hammam proved eye-opening and addictive (I swear I wanted to do it again the next day).
The resident chef, Mohammed, was also very helpful to us and we signed up for a cooking lesson to cap our stay. The lamb tajine that we prepared that late afternoon for our dinner was so sumptuous! We couldn't ask for more. Kudos to the chef!
Rashid has his funny side and loves to joke.
Do be lighthearted with them as they are really so friendly.
As it was very cold, we hardly enjoyed the rooftop facility...you can lounge there, grab a beer in the evening or just simply gaze on the blue skies with the Atlas Mountains defining in the horizon.