I've left it for a while to write this review wonedering of we were unlucky with our timing - but it seems we are not the only victims
I don't like bad mouthing any place, but this hotel has so many failings that could be put right if someone cared to do so..
It's a nice building in a clean safe area - quite a way from the medina but walkable and quite close to the station.
We arrived after quite a long journey and were quite impressed by the outside and the reception - it looks a star or two above it's official rating.
But once we arrived at the reception desk, things went downhill - the male receptionist has to be the sourest least welcoming individual that has ever been allowed in contact with the travelling public.
I didn't find out his name - we didn't get onto first name terms or any terms for that matter
After he'd stared us down for a while, he reluctantly looked at his computer and accepted that we did have a reservation - then brightened up his day by telling us we were on floor 6 and the lift wasn't working. There did seem to be a few hotel people hanging round doing not very much, but no-one offered to help with the one big case we had with us.
I did think that maybe the desk clerk didn't like English people much, but over the next 2 days, I saw him in action with all sorts of people, nationalities and races, and he seems to treat them all with equal hostility.
It's puzzling - you meet many is friendly polite, helpful people in Marrakech- so why have a misanthrope as the public face of Mont Gueliz?
We staggered up the stairs and the room was OK - bit dark, bit shabby but seemed clean.
The next twist came the following morning - I looked out of the room window and found that i was within a few feet of a man holding a pneumatic drill who gave me a friendly smile and went into action - the adjoining building is being rebuilt.
Nothing to complain about at breakfast - nice buffet with French and North African dishes
Will be going back to Marrakech, but won't be visiting this place again - for the same price, you can get a room in one of the restored riads in the medina
Try another hotel - otherwise make sure they've fixed the lift
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.