The Riad was charming, but unfortunately the same cannot be said for the Manager Kahalia who was very remiss in her duties to the cliental in her care. We booked a trip & the courier was due to collect us at 7 30am, Kahalia left us a packed breakfast (bread, cheese & dairylea cheese triangle) so she was aware we were leaving early. At 7 30am the courier arrived as arranged, but it was only then, to our horror, that we realised that the front door needed to be unlocked from the inside to get out, & Kahalia hadn't bothered to give us a front door key.
We went up to the sun roof thinking Kahalia may have had an apartment leading off from that area, but found that door also locked. we then woke up a fellow resident who stated they also hadn't been given a key. We then came to the conclusion that Kahalia didn't live on the premises & that she had locked us all in for the night. What would we have done, with no way of getting out & no phone number to call in case of an emergency!
We finally escaped when the courier waiting outside managed to get an answer from a mobile phone number on the outside of the door. Kahalia arrived 15 minuted later, the courier was furious with her, but we never received an apology.
So be warned & make sure she gives you a key to the front door, othwise you won't be able to get in or out of the building without it. Such a shame,it spoilt our city break in Marakesh
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- Also Known As:
- Riad Dar Nabila Hotel Marrakech