The Riad is beautiful. But you knew that from all the other reviews on here. A real oasis of calm in the madness that is the Medina! There are possibly many other beautiful Riads in the Medina so why choose this one?
Most important is that the staff here are awesome. Sylvain was truly indispensable, helping us to acclimatise to the Medina, escorting us to Jemma El Fna square, arranging our trip to the Berber Museum and the mountains and making restaurant reservations for us.
Our Berber guide in the mountains Khalid said 'Sylvain is straight man, not ziggy zaggy man' which is an important consideration for a Berber man. It's true, trust Sylvain he will always provide excellent service at a very decent price, probably one of the few people in Marrakesh who won't overcharge you. Make use of the taxi service from and to the Airport that Sylvain offers - it is top quality and believe me if you have never been to the Medina before you will need it!
The Medina is intense but Sylvains calm and authoritative approach will soon have you making the most of your stay. A big mention for the food as well. Food in the Riad Djebel was the best in Marrakesh and we tried some top restaurants. Only bettered by the food we had in the mountains that our Berber guide Khalid's mum served up as he took us into his home for lunch. Get out of the Medina for at least one day or it will drive you mad, and I can't recommend the trip to the Ourika Valley with Khalid (who is also the curator of the Berber Museum) highly enough. A wonderful charming man, with a wonderful family who gave my wife and I and a third party member a fascinating day.
Breakfast on the roof terrace each morning in the Riad Djebel, served by friendly and smiling staff started the day off perfectly.
Trust me you need backup in Marrakesh, Sylvain and his team provide the best there is.