We booked this last minute and even though there are excellent reviews on TA and the hotel website showed a lovely looking place, you never quite know until you arrive. This riad is way above what any review or pretty pictures can tell you. The staff were knowledgeable, friendly and so, so helpful. They even walked us to the main square, pointing out landmarks, so that we would know the way (maps are pretty useless in the old part of Marrakech) and to a local restaurant. We had the ground floor room which opened out onto the open area but as it is such a small place, we hardly saw anyone else, and it felt like our own personal lounge. The room was comfortable, the breakfasts were so good we didn't need to eat lunch. Airport transfers arranged by them were quick and painless, and they would have arranged other trips had we wanted. It was an oasis of calm in a very manic city. I can't wait to go back!