We spent 2 nights here as a couple. As a first time visitor to Marrakech, I felt the hospitality and comfort of this Riad played a major part in making this a perfect holiday.
The main thing that sets them apart from most places I have stayed, is the personal service you receive from Colette. She is very welcoming, fluent in English and French, and goes the extra mile to make sure you make the most of your holiday. She was quick to respond to emails, very helpful with questions. She arranged a taxi from the airport to a point as close to the riad as possible (The taxi driver Hassan, was very friendly, and was very keen to point out our surroundings, and introduce to Marrakech as he drove us) She then met us at the pick up point and led us through the confusing streets to the Riad.
When we arrived at the Riad, she gave us a brief tour, anticipated that we would want to visit the Square that night, and so gave us a very clear hand drawn map, detailed instructions and essential advice on how to conduct yourself in Marrakech, to make the most of it. She explained that the next morning she would be available to give more advice and suggestions on how to make the most of our short stay the next morning. We then had a meal on the beautiful terrace served by the very helpful, friendly and hardworking Youssef.
The next morning, Colette did indeed have a great number of suggestions to make, and the maps to go along with it! She managed to create a very efficient rough plan for all the activities that we wanted to do given the opening times and the best times to visit certain attractions (including her own and our own suggestions) She also booked restaurants, taxis and excursions at a very reasonable rate for us. This basically took all the stress out of planning for us, and we were able to just enjoy the holiday!
The room we stayed in was beautiful, romantic and clean! It was fully equipped with hairdryer, safe, dressing gowns, slippers and soap. The terrace and atrium were stunning, and perfect places to come back to when we were weary with walking! Breakfast each morning was delicious (I miss it!) pancakes, grapes, tea, orange juice, a range of jams , croissants, bread and cake. It is also upstairs on the terrace, which made the most impressive backdrop and wake up to the day!
The streets that we walked through to get to the main square were safe, and very often we would bump into the same very charming and playful kids, who also recognised us!It took us only 10-15mins, and the walk is truely "a feast for the eyes!" so before you know it, you are there.
Our highlights were the square at night, the photography museum, Foundouk restaurant and the jardin majorelle. Murano's swimming pool is a nice cool down, but definitely not an essential part of the holiday.
In summary, Colete and her team go to great efforts to ensure that you have a great time. The Riad is beautiful comfortable, and tries to stay true to Morrocan culture. We hope to come back to Marrakech many times, and will definitely look to Colette's Riad as our first choice of accommodation.