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“a marvellous place to discover Marrakech” 5 of 5 stars
Review of Riad Dar Kaotar Guest House

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Riad Dar Kaotar Guest House
3.0 of 5 Bed and Breakfast   |   30 Derb Ferrane Bab Aylen | Boutouil Medina, Marrakech 40000, Morocco   |  
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15% off room rate
Ranked #523 of 1,041 Marrakech B&B and Inns
paris
1 review
“a marvellous place to discover Marrakech”
5 of 5 stars Reviewed May 25, 2009

Excuse my english, I'm writing from France. We spent five marvellous days in this Ryiad. The place was excellent, the hostess are very handfull and we were recieved as well as possible. No stress, no loudness, people who are employed were very pleasant and the food was fabulous. Very easy to discover the town, near Bab Aylen door, you can cross the town without a car, nothing is very far... Michel and Irene give you many little things you have to know to enjoy rour stay in Marrakech. I will return in this town, sure in Ryiad dar Kaotar ! Isabelle and Didier

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 16, 2008

This riad is in a highly inconvenient location. It seems to be a residential area (there are no tourists around) nowhere near the square. Staff were unhelpful when we asked for directions to negotiate the maze of unnamed alleyways to go to the square and we found it nearly impossible to catch a taxi from the road adjoining the alleyways to the riad. Note that there is no infrastructure near the riad and if you have not ordered your evening meal by 10am that morning, you will not be able to get any food either at the riad or nearby.

Furthermore, be aware that the owners live at the riad. We were made to feel very uncomfortable and unwelcome when we entered the ‘common’ areas. The owners also scrutinised the way we maintained our room and we overheard the staff ridicule us.

To make matters even worse, we were offered one price by email and when we went to settle our account, we were advised that this price could no longer be accepted. The bonus ‘tour’ of the city with an official guide was also a complete sham.

Save yourself from the nightmare that this place is- don’t stay here!

  • Stayed July 2008
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
faysse, owner at Riad Dar Kaotar Guest House, responded to this review, August 13, 2008
We are surprised by these criticisms. On the spot our visitors say us to be satisfied for their stay.
The riad is located in the older place of the MARRAKECH MEDINA. It is very easy access less than 100 meters of the ramparts BAB AYLEN door. The riad is a Moroccan traditional guesthouse. It is not an international hotel or a restaurant open to everyone. There is in the place BAB AYLEN more of 25 riads and 5 in the same derb (street). There are all the services available: many small shops, food, pharmacy, doctor, dyeing, cybercafé, etc… The riad is at only 15 minutes on foot of the Jemaa el Fna square. It is at 5 minutes with small taxi of European city GUELIZ; an international traditional city with its modern stores, restaurants, coffees, nightclubs, hosts, souvenir shops, without the local seal expatriation and the true Moroccan life which offer the Marrakech Médina.
To help the visitors a detailed access plan was given to us .We give the necessary councils to direct Plans are placed at the free disposal in the riad and also in the bedroom. An access plan is also reproduced on our Website.
Concerning the small taxis, there aren’t, as in the European cities ,taxis stations . It is necessary to make sign to those which regularly spend all the day at the Bab Aylen door. We advised the visitors on this subject on the average prices and to ask the driver to put the meter.
For the breakfasts we were not very strict with the limits 10 a.m hour.
For the meals we don’t understand the criticism. The riad is not a traditional restaurant open to everyone. We serve the meals only on request by our hosts. And if we ask to order them before 10 a.m. the morning ,there is for buy and make the market with exclusively fresh products. We don’t serve frozen as in traditional restaurant. The customers took several meals in the riad .And we prepared for us special vegetarians menus on their request. And our cooker even give us some courses and kitchen receipts (preparation of Tagin, Mint tea).
The principle of the guesthouses is that the owners live in the house and divide it with their hosts. It isn’t an impersonal hotel where everyone is anonymous. And there are rules to respect in particular in the respect of the equipment of the common parts (use of the living room,TW,etc…).
On the price of the stay, it was explicitly indicated in our mails exchanges. As in all the hotels, pensions, guesthouses and lodging establishments in Marrakech a Tourist Promotion Tax (TPT) of 8 dirhams and a Visitor's tax (TS) of 15 dirhams are perceived by anybody lodged and by night in addition to the Price of the stay (Decree n° 2 06 571 of the 31/12/2006 and decree n°1 07.195 of the 30/11/2007) completely transferred to the Moroccan National office of Tourism (ONMT) and to the Marrakech city administration. We are obliged to take these taxes which are to be regulated on the spot with dirhams.
Finally concerning the city visit with a guide we can’t be responsible ,in no manner ,for the serious of the guide which accompanied the custolmers. We refuse the term of imposture. We had specified to the customers that they have to ask he guide only city history a visit of the monuments and not of the souks and shops.
Our mails exchanges specified all that very well. Any figure also in the informations memoranda put in the bedroom (Prices and taxes, payments, meal, councils, etc). And also on our Website.
We regret this criticism because we are very attached to the services which we offer to all the customers, with the personnel of the riad, for the success of the stays of our hosts..
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Additional Information about Riad Dar Kaotar Guest House

Address: 30 Derb Ferrane Bab Aylen | Boutouil Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #523 of 1,041 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Dar Kaotar Guest House 3*
Official Description (provided by the hotel):
The RIAD DAR KAOTAR is a guest house renovated in the Moroccan tradition, located in the MARRAKECH MEDINA at 100 meters of the Bab Aylen and near the Jemaa El Fna square and the souks, Near of the golfs courses. Warm atmosphere, charm and comfort to discover MARRAKECH differently. Around a PATIO with the traditional central fountain, the riad is composed of: FOUR BEDROOMS (THREE double bedrooms with one double bed and One bedroom with ONE double bed and One single bed). The rooms are air conditioned (hot-cold) with private bathroom, private toilet and dressing room. Two rooms are ground floor and two bedrooms upstairs on the gallery, all open on the Patio. A lounge dining room air conditioned on the first floor with TV satellite and chimney A TERRACE on two levels where we can dominate the MEDINA with sight on the ATLAS KOUTOUBIA. ... more   less 
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