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“Left with a bitter taste in my mouth” 3 of 5 stars
Review of Riad Villa Wenge

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Riad Villa Wenge
4.0 of 5 Bed and Breakfast   |   Derb Messfioui n4 Rabha | Médina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #259 of 1,102 Marrakech B&B and Inns
Toronto, Canada
Top Contributor
75 reviews 75 reviews
55 hotel reviews
Reviews in 58 cities Reviews in 58 cities
72 helpful votes 72 helpful votes
“Left with a bitter taste in my mouth”
3 of 5 stars Reviewed December 8, 2010

This a lovely riad well situated in the medina, just a few turns away from Djemaa el Fna. There is a map on the website and it helped tremedously. We did not opt for a pick-up as the taxi ride from the train station was 30 dhirams and then we walked.
Inside, the riad is beautiful and calm, despite how hectic it is in the medina. It is tastefully decorated. We stayed in the red room, which is tiny but cozy. Of note, there is no door to the washroom, nor is there a door for the shower. In fact, there really isn't even anywhere to hang the towels either. But the room was nice enough on the second floor.

The breakfast was ample, with crepes and cake and freshly squeezed orange juice and mint tea. They nearly had a heart attack when I asked for fresh fruit but I was able to get a few clementines with my last breakfast.

Because we booked directly through email as opposed to on a website like booking.com, they offered a free dinner for a night. We had no choice in the meal. We had harira, chicken tagine with vegetables and plain orange slices. I had much better food elsewhere, and thus even wonder why they offer cooking classes if their food sucks. However, what we didn't know is that all drinks were not included and even the large water bottle was 2 euros.

It wasn't until we got our bill that we realized how many extra costs we would incur. We had specifically asked whether we could use the phone to book a guide for a desert trip. We were told it was ok and free. We were charged 9 euros since it took a bit longer than anticipated. But we only found out on checking out when we thought it was free.

Plus the water for 2 euros.

I should have known something was fishy as when I originally tried to book a room with twin beds, I was offered the white room for 79 euros, instead of the red room for 65 euros that was also available. If I hadn't had known it was available through booking.com, I would have been upsold without knowing it.

So, in summary, it is a beautiful riad, well situated and if you don't need the phone, or make sure you ask whether the coffee is complimentary, this is a good place, although still expensive. With the added hidden costs, I do not recommend booking this place.

We stopped by Riad Miski for a cooking class, which we loved (although the cook did the class in French as her English was weaker than our French). I would recommend Riad Miski (a bit harder to find and a bit further away though), but unfortunately they were all booked up - they fill up very quickly.

  • Stayed November 2010, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Best, The Netherlands
1 review
3 of 5 stars Reviewed December 8, 2010

We stayed in Marrakech in November and unfortunately is was raining 3 days. Anyhow, we enjoyed the city, but in the Riad it was beautiful but wasn't very comfortable. It is a very modern building in the old city. But the room was very small, there was no space to relax, except for the bed. The bathroom was smelling terrible and because there was no door, also our sleeping room was smelling terrible. In the lounge it was terribly cold and because the roof was open, we got wet. Also the breakfast was outside, we had to be careful where to sit en where to walk, otherwise we would get wet.
We think this hotel is great in summer, but never go with rain .
It was also very rumourous. There was music in the lobby and in the morning a baby started screaming. The bell was ringing several times at night and in the morning. And in the morning the personnel started (of course) to dry the floor in the lobby.

  • Stayed November 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 15, 2010

Before i boom i came to tripadvisor. I have a better price at another Riad (Coocon, very nice indeed) but the reviews were so nice that we decided to go forthis one. It was a romantic Geatway with my husband before a weekof work in Marraquexe. After the booking we got a mail from Stephanie & Tony very nice to assist us with the arrival. We book the transfer from the airport to the Hotel at a 15€ charge. the taxi sttopped before the hotel but quite far (on our last day we realise he could had gone closer) and a guy with a charriot came to carry our luggage. Very nice service we though. wondering around for 15m we went into an alley dark and small and we start wondering if was really there as the taxi that pick us up on the airport has a hand written note with the name of the hotel. after turning int he next street there were no floor and everything was looking like old and very poor. We said maybe was a mistake but the guy say relax, is here (so this reaction is normal, apparentely). entering the first door there wasa motorcylie and a bycicle parked and we barely could enter. after enteinr everything looked very new and nice. Radija was very friendly and took us to our room. The luggage guy asked us for 4€. We said no as the agreed price was 15€ from airport to the hotel and at no moment the management mentioned this extra cost. The room very small, no space for dresses, no mini bar, the toilette broken and some stain quite odd that turned to be cracks. You could hear all noises: the bell, other rooms, people on the toilet, people downstairs talking. We wanted to rest and there was a couple with a child screeming all the time, speccily in the morning. at 9am everybody was speaking loud and musin was on (with very bad windows). Radija in the end even wanted to charge the luggage guy but i said the confirmation mail said nothing about the extra charge. and event the city map you have to pay 1.4€. You can't make an early night as the clients when arrive ring the bell and everybody hears and no sleep in the morning with the noise and music!

FORGET REST OR NICE SLEEP - too noisy and horrible bed
FORGET PRIVACY - you can hear even the other in the toilet

In the last day i ask for late check out and was confirmed by Radija. we arrived to the hotel at 13.15h and our cases were out of the room, one chocolate box at the sun and one of the cases broken. We didn't realise them as the riad guy came to help (very nice we though but odd how the grab the case by the side)

Good points: friendly people, wi fi free and works and a nice breakfast in a great location but definitely a no to came back........ we need at least to be able to have a good night sleep!

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hasselt, Belgium
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 11, 2010

Great beautiful Riad 5 min walk from the main square (Place Jemaa El Fna). An oasis of rest and peace in the center of hectic Marrakech.

This Riad is great value for money. The owners Stephanie & Tony are super professional and the Riad daily host Radija is a sweet - very supportive- person, who takes care of all information inquiries, questions and requests.
All in all, we had a great 4 nights stay in Villa Wenge and will definitely be back there one day.

Note: we had a problem with our passports (lost them at the airport, still don’t know how this could happen). Stephanie - the Riad owner - was a GREAT help. She guided us through the multiple official instances and helped us with all declarations which needed to be made. Without here support and persistence, we would never have been able to get our new passports ready in due time. THANKS again for this. Even the official attaché of the Belgian Ambassade mentioned to us that not a lot of hotel/ Riad owners in Marrakech would give such detailed extensive support to their guests in case of such a complex official paperwork process. We can only highly recommend this Riad and all the staff and express our gratitude & appreciation for their services

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 27, 2010

Riad Villa Wengé is a modern, tranquil, spotless Riad right in the heart of the Soukhs north of place Jemaa El-Fna. Flawlessly run by the indefatigable Khedija everything operates like clockwork at his excellent Riad (and owner Stephanié also pops in regularly to check everything is Ok for her guests). We stayed in the Wengé suite which was the top room with a spectacular blend of Moroccan and ultra-modern furnishings and an absolutely fabulous bathroom & shower. The breakfast area is beautiful, cool and tranquil and there is WiFi pretty much throughout the Riad. The terrasse is equally stylishly furnished and with some very cute tents to retire too if & when it gets too hot outside.

The main thing about this Riad is when we visited we managed to get the suite for about 70 Euro a night which seemed very cheap compared to other Riads in Marrakesh & Essaouira we had stayed in ... so other than a brief discussion about clean towels (which seemed to be a feature of nearly all the Riads we stayed in) we really couldn't fault it. Khedija arranged all transfers and we were thoroughly looked after.

Just one minor point to make potential guests aware of - you are in the heart of the Soukh so you have to walk in and out of it everyday (which is pretty bustly & hectic) and when you arrive and leave; the hotel arranges for a small cart to bring your luggage. We loved it , but if the bustle of the Soukh is something your not that fond of then you will find the location possibly not to your taste. It also meant that arranging taxis to go to other locations/restaurants required arranging where to meet the taxi as cars cannot go into the Soukh. However as I said, these are minor points and for us added to an authentic Marrakech experience - and Khedijia and the rest of the staff are only too happy to help most of the time.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 3, 2010

I would recommend getting Villa Wenge to arrange picking you up at the airport on arrival, as getting there on your own would be quite scary.. The staff are most welcoming and the service was what you would expect at a 5* hotel. Rooms were clean and tidy and the rooftop terrace was great to come back to, to relax, after a hectic day in the Medina. I would recommend that you go to the Ensemble Artisan just outside the square as it benchmarks the prices that you should pay in the souks. On hindsight I would have bought all of my gifts there as they have fixed prices which are fair and you can see how the goods are made. However, it was quite an experience to haggle in the Souks. Sitting in the various restaurants and cafes on the main Djemma el Fna was great for people watching and we saw everything from the hip and modern to people that look the same as they did hundreds of years ago. The place was very heady and exotic. I felt uncomfortable with the way they used animals to make money, i.e. snake charmers, men with monkeys and the horse and carts. I felt so sorry for these creatures, however I realise that this is part of there culture even if I personally think it is wrong. If you make eye contact with the locals they will automatically talk to you. Some will try and help you, but most want paid for there advice. Experience the new part of the city as it is completely different from the Medina. I really loved it there. All in all, Marrakech was a fantastic experience.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2010

Like most things in Medina, things are very difficult to find. This Riad was no different. However, once there everything was simple wonderful. The staff there is very nice and incredibly helpful. The quality was top-notch, as was the service. It was a haven away from the chaos of Marrakech. I enjoyed my stay there very much and would definitely stay there again.

  • Stayed September 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Villa Wenge

Address: Derb Messfioui n4 Rabha | Médina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #259 of 1,102 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Villa Wenge 4*
Number of rooms: 7
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Also Known As:
Riad Villa Wenge Hotel Marrakech

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