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“Basically a Bed & Breakfast, three and half star at best” 3 of 5 stars
Review of Villa Al Assala Palmeraie

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Villa Al Assala Palmeraie
5.0 of 5 Hotel   |   Route de Fes, KM 4, Tamsna, Marrakech 44000, Morocco   |  
Hotel amenities
Ranked #132 of 461 Hotels in Marrakech
Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Basically a Bed & Breakfast, three and half star at best”
3 of 5 stars Reviewed January 4, 2012

If B&B is your thing then this is the place for you. But if you are looking for a 5 star accommodation this place is going to fall quite short of your expectations.

The good -

1. Spectacular property, the owner has maintained it very well, the decor in the main area is absolutely gorgeous.

2. Service was excellent although there was only one guy handling everything from being a bell boy to a waiter to a room service guy to a repairman. The guy that was there during our stay (forget his name) was extremely hardworking and even though he didn't know much English he would try real hard to communicate with us. Luckily my extremely limited knowledge of high-school french was good enough for us to understand each other eventually.

3. Very personalized service. We got there pretty late, close to midnight almost due to being stuck in a nasty traffic jam driving from fes but they had made arrangements to serve us dinner which was very nice of them. The next day we were out sight-seeing all day and late afternoon they called my driver (apparently the had taken his cell number the previous night) and asked whether we will be dining with them that night. You basically feel that you are a guest at someone's house. They make you feel completely at home.

4. The rooms are a decently large size and have a balcony that overlooks the gardens. Great place to have a morning cup of coffee. (We didn't do that since it was very cold when we were there).

5. Nothing like waking up to the sound of chirping birds which are aplenty in the property.

6. The pool area looked very nice but it was closed during winter. So summer is probably a good time to stay at this place.


The bad -

1. This is basically a Bed & Breakfast place but by no stretch of the imagination is it of a 5 star level. Perhaps a 3 & 1/2 star at best.

2. Its a 20 min car ride to the main square Jamaa El Fna. (This might be a good thing depending on your perspective).

3. The AC in the room was not being able to keep the room warm. Both nights that we were there we were freezing. My wife actually wore her winter jacket and slept the first night. The second night we asked for an extra comforter so that we could sleep warm. Even though the heater level on the AC was set to 30 degrees celsius the room temperature never went above 10-12 degrees celsius throughout the night. The room is probably not sealed very well so the heat is not being retained in the room or something. This is a big negative for this place.

4. There were no toiletries provided to speak of, only one big bottle of liquid soap and a similar sized bottle of shampoo. Lucky for us we always carry our own toiletries so we didn't have any problems.

5. The property is located in what looks like a residential area consisting of similar looking villas making it very hard to find especially at night. The property doesn't have any name displayed anywhere near the front gate so you have to call to find out exactly where they are. Luckily I had picked up a local sim card to use in Morroco and was able to call them from the taxi otherwise there was no way we would have found this place.

5. Check-out took a while since their credit card machine/network was not working and the transaction would keep failing. After 20-25 minutes of trying multiple times it eventually worked.

Closing comments -

Probably a perfect place to stay if you are into the B &B scene but if you are the type who prefers to stay only in a 5 star hotel then skip this property for sure. Also summer is probably a better time to come to this property, in winter this place is totally avoidable unless you like frigid conditions in your bedroom.

Room Tip: Ask for the pool view room if you happen to be there during summer when the pool is open.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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79 reviews from our community

Traveler rating
    61
    10
    5
    3
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
dublin
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2011

We just got married in this villa recently and it was nothing short of amazing!
we rented the whole villa for a few days and our entire family absolutely loved it here.
From the moment we arrived to leaving we were treated so well.
the service from the staff was outstanding, they couldn't do enough for us, they were so genuine and welcoming, they made our stay there a pleasure.

the villa is approx 15mins outside of the medina. it is no problem getting in and out and it is great to be able to escape the madness.
once inside it is so peaceful and relaxing, even after a very hectic trip over it doesn't take long to relax here.
All the rooms are pretty large and have large bathrooms too. they are nice and cool, a nice escape from the sun.
The gardens are fab. we had our wedding outside in the gardens and it was very beautiful. we couldn't believe how the villa was transformed on the day of the wedding into such a romantic setting, it was perfect.

all our family loved the pool, which is a great size and everyone who got treatments in the spa raved about them!

our day was perfect here and i will absolutely return.

thanks to all the staff who made our holiday/wedding one of the best days of our lives :-)

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 20, 2011

What a superb find. A spot of paradise and tranquility in busling marrakesh. If you are looking for high quality accommodation, excellent food, superb service and attendtion to detail - look no further. Ideal for those looking for a get away from it all experience. Nothing was ever to much hassle. We are definately going to be repeat visitors.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2011

Just returned back from Al Assala and would like to comment on how wonderful the place is. It's a small 10 room hotel set in a high walled enclosure with lovely gardens all round and a fantastic heated pool. The rooms are situated in a small riyadh building over two floors. We had room 10 which was on the second floor and overlooking the gardens to the southwest and over the pool area.

To describe the hotel in one word it would have to be 'tranquil'. It's a very relaxed and very attentive hotel. This is probably due to it's size and the amount of time the staff can afford to give you in their busy day.

The rooms are very clean, fully air-conditioned and the bathrooms are very Moroccan authentic with stoned bath areas and very ornate tiled sinks. Our room being on the 2nd floor had a balcony but the 1st floor rooms have french doors that open out into the gardens. The rooms are cleaned and tidied everyday.

Breakfasts are basic and very French (Continental) mostly bread, toast, jam etc. You can ask for pancakes and omelets if you feel the need. Lunch had several option, large sandwiches with chips etc or a BBQ with chicken and beef with salad etc. We had the BBQ chicken a couple of times and it was fantastic. The food overall was excellent and that dinner didn't disappoint either. Moroccan based foods, grilled meets, tagines and cous-cous which where excellent. We visited restaurants in the centre of the city and food wasn't as good as the Assala's.

Last but no means least, the location. The hotel is situated about 5-10 mins drive to the north-east side of the city walls in an area called Palmeraie. Palmeraie is known as the 'Beverly Hills' of Marrakesh. It's not in walking distance unless you don't mind the heat and the very busy desert streets along the Route de Fes, it's probably about 25-30 mins walk to the city walls. We visited the centre of the city a couple of times and found them both very very busy and also very intimidating and a bit of a culture shock. Heading back to the tranquil surroundings of Al Assala was probably a major highlight of the trip and a complete contrast to the busy, noisy and fast paced city. We had friends staying at the Rui Takiki hotel up the road and we visited their hotel for one evening and the contrast between the Rui and the Assala was staggering. Very westernised, huge complexes, factory run v's a family run, better quality, more authentic and more peaceful experience. In fact at the Rui you could of been anywhere as you wouldn't of known you where in Marrakech! In fact one evening our friends came over to the Assala with their kids to have a late swim in the pool and have dinner with us and they couldn't believe how lovely the hotel was!

The staff at the hotel were excellent, very very very professional and would do anything to help you have a better holiday. As mentioned in other reviews of the hotel, Miriam is brilliant! Very hard working and will do anything for you. She organised our late dinner and swim with our friends with no fuss and not an ounce of hassle!

Overall the hotel is perfect. If we return to Marrakech we will be staying here again!

Room Tip: From what I understand there is a shortage of twin rooms so check ahead before you book.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2011

We had such an amazing time here. It was paradise!
Miriam and the rest of the staff were absolutely lovely and very attentive.
The food is gorgeous! We ended up having lots of our meals in the villa as it was nicer than anywhere else.
It is very easy to get a taxi from the hotel to anywhere in Marrekech and the family that run them are also very nice.

I would definitely recommend Villa Al Assala Palmerai to experience the beauty of Marrakech.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest Row, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2011

This hotel was a fantastic find.
It is well looked after and set in beautiful gardens.
The rooms are generous and clean and the staff are accommodating and helpful all the time!
Great to relax by the pool listening to cool music and dreaming......

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 17, 2011

We had a great time at the villa and at Marrakech. Cristophe was wonderful with his thoughtful insights around day trips, restaurant recommendations and organizing guides and taxis for us. I cant say enough for the staff - Murad and Mariam were wonderful, thoughtful and very caring. They made fresh food for our little boy every day the way we wanted it. The breakfast was fantastic, the dinner was terrific and the setting pristine and stunning. A very magical holiday! I would highly recommend the villa to those traveling with little kids as well families with older children or couples.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Al Assala Palmeraie

Address: Route de Fes, KM 4, Tamsna, Marrakech 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Luxury Hotel in Marrakech
#148 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Villa Al Assala Palmeraie 5*
Official Description (provided by the hotel):
An exceptional site in the full heart of the Palmeraie, and at only 10 minutes of the effervescence of the Jamaa-el-Fna Place, our property is offering a wonderful park of one hectare of olive trees, fruit trees and palm trees. Around the swimming pool, all is calm and pleasure to relax and enjoy the delicate and discreat service. ... more   less 
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Also Known As:
Villa Al Assala Palmeraie Hotel Marrakech
Al Assala Palmeraie Marrakech

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