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“Simply Brilliant” 5 of 5 stars
Review of Riad Noir d'Ivoire

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Riad Noir d'Ivoire
31, Derb jdid Bab Doukkala 44.000, Marrakech, Morocco   |  
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Ranked #2 of 460 hotels in Marrakech
Manchester, United Kingdom
1 review
“Simply Brilliant”
5 of 5 stars Reviewed April 7, 2013

It is easy to say that the Riad Noire D'Ivoire is beautiful - which it is - a lovely oasis and haven in the middle of craziness of the Medina in Marrakech. The bit that truly differentiates this Riad however is the customer service and specifically Rebeca and her team, who are fantastic. From the moment you arrive with Couscous the donkey, nothing is too much trouble, the team are amazing and Rebeca runs the place with an amazing focus and precision on people, everyone is made to feel special and we were left feeling like part of the family.

Room Tip: Chameau - the camel room was beautiful.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2013

This luxury hotel is priced for perfection, I paid 400 euro per night for two rooms.....high for Morocco standards. In other words you expect a perfect experience and it's good to see that overall the hotel does that. There are plenty of excellent reviews to underpin this, so I also wanted to focus on some items that in my view can be improved. Here is my list of pros and the cons based on a 3 day stay.

Pros:
1) Well located in the centre of town.
2) Rooms are nice, in typical Morocco style and the hotel has a nice ambiance, mine even had a fire place and a large bathroom.
3) Staff is extremely friendly and very helpful and a joy to have them around. Rebekka and Damien were fantastic!


Cons:
1) Drinks are way too expensive and this becomes a problem over time.
 The hotel charges extremely high  prices for drinks, even though you are in Morocco the prices for the drinks are quoted in Euro. The cheapest beer for example would set you back 7 euro or around 10 dollars. For Morocco standards this is simply too much and even for European standards, it's very steep. If you stay for 3 days in the hotel either you don't drink anything OR you accept that the drinks may cost you as much as the price of the rooms. For simple water you pay 3.5 Euro, this really should be for free because you cannot drink water from the tap. The cheapest glass of wine cost 6 euro for the same price you get a full bottle in any good restaurant in Morocco. 
2) Noise levels
The hotel is noisy, because in the courtyard they play music the whole day. You cannot escape this, not even if you are in the room. Also the guests are having breakfast in the courtyard and the rooms are open, which means all the noise goes into your room first thing in the morning. So it's not quiet.
3) 'Courtyard Warming effect'
The courtyard has been covered with plastic, yes you hear that right, plastic. So the heat of the sun is trapped in the courtyard and no fresh air can come in. This is an awful experience because it feels extremely claustrophobic and you want to leave the courtyard just to taste the fresh air.
4) The breakfast is not great, but average and doesn't invite you to try dinner. I cannot comment on dinner, but staff is extremely helpful to point out the best restaurants in town.
5) Euro pricing, but pay in local currency
Menus are priced in Euro. This is cheeky because when you are in Morocco the first thing you do is to change Euros into the local currency using an unfavourable exchange rate. So then you are charged in Euro but calculated back into the original currency. In other words you are twice victim of an exchange rate process. It's done deliberately to make more money for the shareholder of the hotel, because the staff is of course paid in the local currency.
6) Parking
There is no parking that belongs to the hotel so you are left on your own. I paid 200 local This luxury hotel is priced for perfection, I paid 400 euro per night for two rooms.....high for Morocco standards. In other words you expect a perfect experience.  So here are the pros and the cons based on a 3 day stay.

Pros:
1) Well located in the centre of town.
2) Rooms are nice, in typical Morocco style and the hotel has a nice ambiance.
3) Staff is extremely friendly and very helpful and a joy to have them around.
4) Nice touch that one of my rooms had a fire place and an extremely large bathroom.

Cons:
1) Drinks are way too expensive and this becomes a problem over time.
 The hotel charges extremely high  prices for drinks (get rich scheme) and even though you are in morocco the prices for the drinks are quoted in Euro. The cheapest beer for example would set you back 7 euro or around 10 dollars. For Morocco standards this is extremely high. But if you stay for 3 days in the hotel either you don't drink anything OR you accept that the drinks may cost you as much as the price of the rooms. For simple water you pay 3.5 Euro, this really should be for free because you cannot drink water from the tap. The cheapest glass of wine cost 6 euro for the same price you get a full bottle in any good restaurant in Morocco. 
2) Noise levels
The hotel is noisy, because in the courtyard they play music the whole day. You cannot escape this, not even if you are in the room. Also the guests are having breakfast in the courtyard and the rooms are open, which means all the noise goes into your room first thing in the morning. So it's not quiet.
3) 'Courtyard Warming effect'
The courtyard has been covered with plastic, yes you hear that right, plastic. So the heat of the sun is trapped in the courtyard and no fresh air can come in. This is an awful experience because it feels extremely claustrophobic and you want to leave the courtyard just to taste the fresh air.
4) The breakfast is not great, but average and doesn't invite you to try dinner.
5) Euro pricing, but pay in local currency
Menu's are priced in Euro. This is cheeky because when you are in Morocco the first thing you do is to change Euros into the local currency using an unfavourable exchange rate. So then you are charged in Euro but calculated back into the original currency. In other words you are twice victim of an exchange rate process. It's done deliberately to make more money for the shareholder of the hotel, because the staff is of course paid in the local currency.
6) Parking
There is no parking that belongs to the hotel so you are left on your own. I paid 200 local currency for 2 night parking in an extremely dodgy parking place. Only after I parked my car did I learn that there is also another parking place.

Would I return to this hotel? Well maybe, but not for a long stay. The plastic over the courtyard is a shortcut and it's not my cup of tea. I would certainly not order any drinks, almost out of principle that they are priced in Euro and far far too expensive and it's a shame that when you enjoy the most expensive rooms in the hotel you cannot confidently order any drinks.

Overall the pros outweigh the cons and it would be relatively easy for the hotel to address the cons in my view.....so I hope they will.

Room Tip: If you don't like noise and you don't like plastic over the courtyard, you may want to try a...
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed April 2, 2013

I loved, loved staying there with my friends this past Feb. Not only its the hotel beautiful, clean, has great food, a cut bar, lovely decor, but the staff is amazing!!and the General Manager Rebecca rocks!!!! she was so nice and helpful and full of energy that its made out trip there so much better! we loved her! and all the staff as just as great...including 'mama' who baked cake for us :-) I have never felt so good and welcomed at a hotel in my life. GREAT JOB!

Anca

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Trip advisor

Riad d'ivoire noir

Rebekka and Damien extend the warmest and friendliest of welcomes to this exclusive boutique-type Riad in the heart of the medina. Real Moroccan life goes on right outside your door.

But behind the door the water feature courtyard, luxury fixtures and fittings and the 'anything you like any time of day' attitude is very welcoming to the westerner and a stark contrast to the busy hustle and bustle of true Moroccan life going on 24-7 just yards away.

If it is your first time to Marrakech, this oasis is ideal as Damien and the rest of the team will help you almost every step of the way from the rent door to the main square el fna.

We were upgraded for free to the Chameleon suite and it was traditional and stylish in a simple and elegant way. The bed was massive and the bash and show room with twin sinks was a nice touch of opulence for a simple Yorkshireman.

The pool area was gorgeous as was the roof terrace and the pool was heated -an unexpected bonus.

I do not usually bother writing on tripadvisor, but bing a classic hypocrite I never book a hotel without reading the comments of others. But this time silence has to be broken.

The customer service was exceptional and the breakfast was heat. I gave it four out of five forks (my own marking system). You could have anything you wanted.

Nice touches included the breakfast at 2pm on the day of checkout. Use of the room until 2pm. The little donkey carrying luggage to the hotel from the taxi. Drop off was an experience ill never forget.

I highly recommend this Riad for the first-timer. You'll not fault it.

Julian and Louise

Stayed March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodside, California
1 review
5 of 5 stars Reviewed April 1, 2013

Noir d'Ivoire is everything you would expect from a high-end Marrakesh riad. Located on a quiet street in the midst of the bustling Medina, the riad is an oasis of tranquility. Morrocan and Morrish architectural details abound throughout the hotel, and the central courtyard, with its quiet pool and high stucco walls, exudes calm. Step outside and a 3 minute walk has you on a busy medina street, complete with butchers, vegetable stands and merchants hawking their wares. A 20 minute walk will have you in the heart of the souk and all of the chaos and cacaphony that that implies. Fodor's calls Marrakesh "intoxicating" and it truly is - exotic, colorful, chaotic - it really is an amazing place. And Noir d'Ivoire is the perfect place to remove yourself from all of chaos of the city - a quiet place where you can just breath. Rebecca and Damien outdid themselves with their hospitality - they arranged for walking tours (Ahmed is a wonderful guide), made dinner reservations, and looked after us as if we were their private guests. Their personal touch, their attention to detail, and their wonderful staff make this hotel so special. Thank you to all of you for making my 50th birthday, and my dad's 80th so great!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 31, 2013 via mobile

We have just arrived home from a 2 night stay at Riad Noir D 'Ivoire followed by a 1 night stay at Maison Arabe and therefore are in a perfect position to compare the properties.
While both surroundings are beautiful, Riad Noir D'Ivoire is in a league of it's own. A driver was waiting for us at the airport and then Cous Cous the donkey and a charming Riad member if staff escorted us the short way to the Riad. The moment we arrived we were greeted with exceptional warmth and hospitality, immediately serving us with drinks and catering to our every need. Restaurant reservations were made for us as required,a guide was sent with us to initially help us to negotiate the streets maps were drawn and recommendations given . We were even given a pre- programmed mobile in case we needed to contact them at any time.Nothing was too much trouble.
While the Riad was full, we barely saw other guests, there were so many different areas to spend time in. The best way that I can describe it is that it is like living in your own luxury mansion with staff discretely at your beck and call. No-one asks which room you are staying in when you order anything,everyone is so well trained they just 'know'.
Our last night was in Maison Arabe which is a nice luxury hotel, but it doesn't have that personal touch and special something that Riad Noir D'Ivoire has.
If you are looking for a special getaway for a memorable trip to Marrakech, this is the only place to stay.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 31, 2013

We have traveled a great deal in 50+ years of marriage. This time, the family had two birthdays to celebrate (50 years, and 80 years), and eight of us (ages 10 - 80 years) converged at this superb Riad. Everything went smoothly and happily. Rebecca, the owner, is the perfect hostess. She helped us with all our planning and made us feel like guests in her home. The staff is extraordinarily friendly, efficient, and eager to make guests feel comfortable. Damien was terrific in helping us plan our days, so that each was filled with memorable moments. Ahmet, who guided us through the medina and souks, is extremely knowledgeable about Moroccan history and culture and we learned a great deal from him. The Riad itself is beautifully appointed and a wonderful, calm place to retreat to after a stimulating day in this fascinating city. The breakfasts were delicious and we could order anything we desired. Because the food was so good we elected to have dinner at the Riad several evenings. Take our advice - - come and enjoy this wonderful spot.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Noir d'Ivoire

Also Known As:
Riad Noir d`Ivoire Hotel Marrakech
Riad Noir d`Ivoire Hotel
Riad Noir d Ivoire
Riad Noir d Ivoire Marrakech
Address: 31, Derb jdid Bab Doukkala 44.000, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Marrakech
#7 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Riad Noir d'Ivoire is a romantic destination composed of five suites, three of which have private roof terraces and jacuzzis, two junior suites and two double rooms. Services include Spa with traditional hammam, Boutique, fully equipped gym, library, restaurant and a heated pool. All suites have fireplaces and all rooms, have air conditioning, heating, mini-bars, hairdryers, wall safes and flat screen televisions. Meet and greet service with our donkey Couscous and our four loving cats! ... more   less 
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