We choose Riad Tzarra based on the mostly favourable reviews on Tripadvisor, but ended up being very disappointed at the service we received. We have outlined below some of the problems we had.
1) Cleanliness: on the first night, we were about to get into bed and pulled down the duvet to find the bed full of hairs (several long black hairs and several short black hairs). On further inspection, we also found a long, thick black hair in the shower and short, black hairs around the sink. The room had obviously not been cleaned properly (if at all). After a late night call to the manager, the night security guard bought us a duvet cover to replace the fitted sheet and we ended up re-making the bed ourselves - not a good start. From that point onwards, it's difficult to trust the cleanliness of the hotel. We've certainly never experienced anything like this before.
2) Dinner: we had dinner at the Riad on the first evening. Whilst the soup and the pudding (mille feuille) were good, the main course of dry chicken and soggy chips was not. We were also freezing during our supposedly romantic meal as the log fire we had been promised did not materialise. When we asked if the fire could be lit, we were told there were no logs. This was a bit stange as there was a fire going in the sitting room upstairs.
3) Breakfast: the breakfast was terrible. On the morning that we had booked our desert tour, we had breakfast at 7am and were served only a loaf of bread with butter, honey and fig jam (not nice) - no warm food, no pancakes, nothing to fill us up for the day. When I asked the staff for some bananas, they did not understand until I said 'un banane', and then we were presented with a bowl of oranges and apples! Not what we asked for or wanted. We left the Riad starving and the I think the main reason we felt sick crossing the mountains in the car was because we had empty stomachs (there is nowhere in the Medina to buy breakfast near the Riad so you are stuck if the breakfast is bad).
When we did have pancakes, the pancakses had hairs on them. We sent them back and when they returned there was another/still the same hair on the pancake underneath the top one. We complained and this time one of the staff came into the dining room, picked up the plate, threw the hair on the floor and then pretended that there hadn't been a hair there at all and asking the night security guard to back up her story! Completely dishonest and made the situation much worse.
Complaints to the manager resulted in a better breakfast on the 2nd last day, but after all the problems we had, and the doubts we had over the hygience in the kitchen and the rest of the Riad, we were reluctant to eat it.
4) Transport: although not the hotel's fault, we booked a driver to collect us and take us back to the hotel on several occassions for dinner. Be very careful about agreeing the time and price upfront - and making sure the driver understands (not pretends to understand) - before setting off.
5) Service: we generally felt that, with the exception of the night security guard (who was concerned about us on the last night when the driver left us stranded in the new town for an hour and never showed up), the service was lacklustre. Without an onsite manager, there were lots of phone calls and trying to book things was more difficult than it should have been. If you are a discerning traveller, then this will be frustrating. We wanted to stay somewhere with the character of a Riad, but with full European hospitality, but this didn't quite work out.
Overall, we would not recommend Riad Tzarra. The manager took €50 off our bill, being the price of our freezing dinner, but this was not enough to compensate and we left feeling very unhappy.
- Also Known As:
- Riad Tzarra Marrakech
- Riad Tzarra Hotel Marrakech
- Official Description (provided by the hotel):
- Peaceful, beautiful, refined. Riad Tzarra is an elegant house in one of the oldest neighbourhoods of Marrakech. Lovingly restored by the renowned architect, Christophe Siméon, Riad Tzarra offers guests a comfortable and serene home in the centre of the Medina, close to the Musée de Marrakech and the Medersa Ben Youssef and only minutes from the entrance to the Souks and the Place Jemaa el Fna. ... more less
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