My wife and I toured Morocco for 2-1/2 weeks, with Marrakesh being our final destination. We stayed in historic Riads in just about every city. We stayed here 4 nights, and it was far below the charm and quality that we had in every other city, and we never paid more than $100 in any city. So what made it so below-average? Furnishings - many broken old things, not really "antiques" of value. For example, the "canopy bed" was just a rickety, wobbly and heavily oxidized frame. It was too short even for my wife (who is 5ft.10in.), so our legs were hanging off the end. The sofa or something in our room's sitting area smelled of mold. No bar of soap provided in the bathroom - good thing we had brought our own. There is no place in the shower (e.g. a shelf) to put down your soap, shampoo, sponge, etc. Super-low quality toilet paper - reminded me of what I had seen in Russia in 1995. The Riad is located at the end of a series of long, dark, narrow, twisting alleys - we never felt safe walking here. In the room, we were given two 333 cl bottles of water - in every other city and Riad, it was customary to provide 1.0 liter or 1.5 liter bottles. Finding it the first time was a nightmare. They did offer to meet us to bring us to the Riad if we could call them when our taxi dropped us off in the neighborhood at the closest square (quite dingy), but we did not have a cell phone with service in Morocco. So we were left to finding it with the "help" of the locals. Being escorted there by one young boy, which grew into a group of 6 older boys insisting on money, made us feel extremely unsafe, especially as they took about 20 turns to get there, maybe not the most direct route. To make that nightmare walk even worse, when we knocked at the Riad's door, no one answered until we had knocked a half dozen times, and waited over 5 minutes, trying to fend off the ever-increasing demands for money from the boys who had followed us there. The Riad bills itself as being 10 minute walk from Jeema El Fna, but it's more like 15-20 minutes through some very crowded alleyways, and you'd better have a good sense of direction. This turned out to be a big letdown to end our otherwise magnificent trip. When we asked to leave 2 days early, to maybe go someplace nice to cap off the trip, as my wife hated it here, they allowed 1 night early, but not two, even though we asked right after 1 night into out 5 night reservation (not during a busy time). In case you're wondering why we didn't ask for a "nicer" room, it's that they made a point of telling us we were in the nicest room when we checked in. We were afraid of anything even worse. Then finally, we had birds that somehow made it into our bathroom during two of the nights, which starting loud chirping right after sunrise as they were trapped and could not find a way out, thus preventing us from even getting a good night's sleep. On the very positive side, the local man and woman who work there tending to guests are extremely nice and helpful. The common areas are extremely photogenic, which is what lured us into this place, along with the surprisingly glowing reviews. The courtyard looks charming at night, but during the day far less so, as it is completely covered over by a plastic tarp that is used to collect the occasional rainwater.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.