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“4 Star...Not” 1 of 5 stars
Review of Hotel Le Marrakech

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Hotel Le Marrakech
3.0 of 5 Resort (All-Inclusive)   |   Place de la Liberte, Marrakech, Morocco   |  
Hotel amenities
Ranked #409 of 481 Hotels in Marrakech
toulouse, france
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“4 Star...Not”
1 of 5 stars Reviewed December 9, 2011

We booked this through the Marmara website. It was a great deal from Toulouse. flight and 4* hotel TBA on arrival. How bad can a 4* be? In this case, really, really bad. It is possible that when it was built in the early 70's, it was 4*. Unfortunately, the facilities haven't been updated since. Peeling paint, noisy (get a choice of busy street or pool full of tour reps with microphones. The food was awful. Don't ask about the plumbing. They couldn't locate the tourist board certificate for the 4* rating. None of the staff were able to to do anything without the managers approval who, conviently were never available. Touts lurking outside the dining room. 1 electrical socket per room, the security guard hit on me (politely but still..) The staff were horrible and only after 3 room changes were we put into an okay suite. The paint wasn't peeling yet. After 1 night we finally got in touch with the Marmara manager who gave us a choice of "real" 4*'s. My husband has shot off complaints to the Hotel, the tour company,the Marrakech tourist board. Great way to start a week of fun and relaxation! As we passed it later in the week, the hubby said "I'm taking you down and a couple of your stars too" no mini bar, garish signs warning not to take any outside food or bev inside. A truly horrible place. No wifi either

Room Tip: find another hotel
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 9, 2011

My family and I stayed at the Marmara hotel last December, and it was such a terrible experience that I would never forget it.

The french branch of Viajes El Corte Ingles sold us a tour in which the hotels were not specified until arrival to Marrakech. If we had know, we would have not gone!

The hotel is a joke, something that you only see in movies about disastrous trips. Every single place in the hotel is partially destroyed, worn out, etc. It feels like you are staying in a hotel at a previous war zone.

Rooms are a shock. Linens (sheets and towels) are old, dirty and with holes on it. We had to sleep with socks, gloves and caps, as well as covering the bed with some of our clothes in order to avoid skin contact with those sheets! The bathroom makes you want to throw up. The TV is also a joke, with a rabbit antenna for God´s sake ! Don´t even try to make a call as the 80`s style phones are merely decorative.

The buffet is disgusting, my family and I limit ourselves to eat bread and Coca Cola as we saw cockroaches more than once around the food.

I would not even bother to describe the rest of the facilities such as the pool, lobby, etc, but given my previous descriptions you could only imagine...

We were also concerned about security as they were numerous guards at the hallways during the night.

Hotel´s management, and the tour operator would not listen to our complaints and treated us as if we were some pretentious travelers wanting to get more for what we paid. The only thing we wanted was a clean place to rest!

As it was New Year´s, Marrakech´s hotels were completely sold out, so moving out of this pathetic excuse for a hotel is not an option. I recommend trying the Sofitel, although its expensive, its worth it. If your budget allows it, try the Amanjena, the Naoura Barriere or the extraordinary Mamounia.

Finally, avoid this place (I refuse to call it a hotel) at all means. Do not even try it as place to get some rest for the night. Sleeping on a bench at the park is more dignified than staying here. Avoid destroying your travel experience to the beautiful Marrakech by trying it.

Room Tip: There is not something like a ¨better room¨
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  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bordeaux, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 29, 2010

This Hotel is not sure if it is a noisy disco night club, or hotel.
When I stayed (twice, a week apart) it was difficult to sleep becauxe of the noise from the disco.
The staff are offhand and unfriendly which was surprising. The food is bland.
This Hotel was part of a Marmara circuit sud tour which was good and recommended but if you are just staying in Marrakech, then there mustt be better hotels than this (unless you want to visit the disco until 4am).

  • Stayed December 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Le Marrakech

Address: Place de la Liberte, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #409 of 481 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Le Marrakech 3*
Number of rooms: 349
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