My family and I stayed at the Marmara hotel last December, and it was such a terrible experience that I would never forget it.
The french branch of Viajes El Corte Ingles sold us a tour in which the hotels were not specified until arrival to Marrakech. If we had know, we would have not gone!
The hotel is a joke, something that you only see in movies about disastrous trips. Every single place in the hotel is partially destroyed, worn out, etc. It feels like you are staying in a hotel at a previous war zone.
Rooms are a shock. Linens (sheets and towels) are old, dirty and with holes on it. We had to sleep with socks, gloves and caps, as well as covering the bed with some of our clothes in order to avoid skin contact with those sheets! The bathroom makes you want to throw up. The TV is also a joke, with a rabbit antenna for God´s sake ! Don´t even try to make a call as the 80`s style phones are merely decorative.
The buffet is disgusting, my family and I limit ourselves to eat bread and Coca Cola as we saw cockroaches more than once around the food.
I would not even bother to describe the rest of the facilities such as the pool, lobby, etc, but given my previous descriptions you could only imagine...
We were also concerned about security as they were numerous guards at the hallways during the night.
Hotel´s management, and the tour operator would not listen to our complaints and treated us as if we were some pretentious travelers wanting to get more for what we paid. The only thing we wanted was a clean place to rest!
As it was New Year´s, Marrakech´s hotels were completely sold out, so moving out of this pathetic excuse for a hotel is not an option. I recommend trying the Sofitel, although its expensive, its worth it. If your budget allows it, try the Amanjena, the Naoura Barriere or the extraordinary Mamounia.
Finally, avoid this place (I refuse to call it a hotel) at all means. Do not even try it as place to get some rest for the night. Sleeping on a bench at the park is more dignified than staying here. Avoid destroying your travel experience to the beautiful Marrakech by trying it.