We stayed at the Riad Akka on our last night in Marrakech and didn't have a very good experience. We like to try different places when we travel instead of staying at the same place for too long, so after starting our trip at the Riad al Massarah and then traveling to the countryside for a couple of days, we decided to give Riad Akka a try. We called the morning of our stay to inquire whether they had any rooms available and were told it would be no problem to accommodate us. When we arrived that afternoon, we were told two rooms were available - one slightly larger (and more expensive) than the other, and they allowed us to see both before choosing. The prices at Riad Akka were a bit higher than what we paid at Riad al Massarah, but the rooms were much shabbier. A lot of the walls and furniture were painted black, which is ok in the sunnier common areas, but in the confines of the rooms, which have only tiny windows, all the black paint is oppresive. Lighting in the rooms is on the poor side, which just adds to the dark, gloomy feel. There were also a few spots of paint bubbling and peeling, especially in the bathroom area. The breakfast was also a disappointment - the bread wasn't bad, but there wasn't much variety and the offerings paled in comparison to what other places in Marrakech give you at breakfast. The worst part, however, was the treatment from the manager. Maybe it was because he knew we were only staying one night, but he made us feel rushed and generally unwelcomed. When we arrived, after telling us there were rooms available, he asked what time we'd be leaving in the morning, explaining he had a big tour group coming in. He told us he needed us out by 10, which we agreed to since we were flying out midday the next day. The manner in which all this information was delivered was not particularly friendly - we almost left on the spot, but decided to stay the one night since we were tired after a long day of driving. We woke up early the next morning so that we could get in one last stroll around the Medina before our flight. We hoped to take a walk and then get back to our room and maybe splash a little water on our faces, etc. before our agreed-upon 10am check-out time. Instead, when the manager saw we were leaving for a walk, he told us we needed to remove all our luggage from the room so that it could be cleaned for the next guests...unacceptable at 8:30 in the morning! The rest of the staff was very friendly, but the gloomy rooms and somewhat rude manager ruined it for us - we won't go back to this place. We couldn't believe this was a top recommendation in our guide book - it's overpriced and not nearly as nice as other riads.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nous vous avons fait visiter 2 chambres , vous avez choisi , nous vous avons indique le prix, si cela ne vous convenait pas il fallait choisir un autre riad
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Les seuls clients Américains que nous ayons eu ces derniers mois ont séjournés dans la chambre Amizmiz qui est de couleur beige
Nos chambres et salles de bain sont en tadelakt et non peintes et ne peuvent donc s'effriter
Nous n'avons reçu que des compliments sur nos petits déjeuner (nous ne servons pas de pain)
Notre manageur qui vous a reçu la veille ne prend son service qu'à 10 h du matin , nous ne voyons pas comment il aurait pu vous demander de partir à 8h 30 pour acceuillir un groupe, groupe que nous ne recevons jamais, n(ayant que 5 chambres)
Notre équipe s'efforce de faire au mieux pour satisfaire la clientèle , malgré votre commentaire nous ne doutons pas du professionnalisme de notre personnel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.