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“Disappointing” 2 of 5 stars
Review of Riad Akka

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Riad Akka
65, derb Lahbib Magni, | Riad Zitoune Jdid, Marrakech 40000, Morocco   |  
Hotel website
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Hotel amenities
Special Price
30% off room rate
Ranked #104 of 463 Hotels in Marrakech
New York City, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Disappointing”
2 of 5 stars Reviewed February 4, 2013

We stayed at the Riad Akka on our last night in Marrakech and didn't have a very good experience. We like to try different places when we travel instead of staying at the same place for too long, so after starting our trip at the Riad al Massarah and then traveling to the countryside for a couple of days, we decided to give Riad Akka a try. We called the morning of our stay to inquire whether they had any rooms available and were told it would be no problem to accommodate us. When we arrived that afternoon, we were told two rooms were available - one slightly larger (and more expensive) than the other, and they allowed us to see both before choosing. The prices at Riad Akka were a bit higher than what we paid at Riad al Massarah, but the rooms were much shabbier. A lot of the walls and furniture were painted black, which is ok in the sunnier common areas, but in the confines of the rooms, which have only tiny windows, all the black paint is oppresive. Lighting in the rooms is on the poor side, which just adds to the dark, gloomy feel. There were also a few spots of paint bubbling and peeling, especially in the bathroom area. The breakfast was also a disappointment - the bread wasn't bad, but there wasn't much variety and the offerings paled in comparison to what other places in Marrakech give you at breakfast. The worst part, however, was the treatment from the manager. Maybe it was because he knew we were only staying one night, but he made us feel rushed and generally unwelcomed. When we arrived, after telling us there were rooms available, he asked what time we'd be leaving in the morning, explaining he had a big tour group coming in. He told us he needed us out by 10, which we agreed to since we were flying out midday the next day. The manner in which all this information was delivered was not particularly friendly - we almost left on the spot, but decided to stay the one night since we were tired after a long day of driving. We woke up early the next morning so that we could get in one last stroll around the Medina before our flight. We hoped to take a walk and then get back to our room and maybe splash a little water on our faces, etc. before our agreed-upon 10am check-out time. Instead, when the manager saw we were leaving for a walk, he told us we needed to remove all our luggage from the room so that it could be cleaned for the next guests...unacceptable at 8:30 in the morning! The rest of the staff was very friendly, but the gloomy rooms and somewhat rude manager ruined it for us - we won't go back to this place. We couldn't believe this was a top recommendation in our guide book - it's overpriced and not nearly as nice as other riads.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aurelie b, Gérant at Riad Akka, responded to this review, February 6, 2013
Google Translation
Nous vous avons fait visiter 2 chambres , vous avez choisi , nous vous avons indique le prix, si cela ne vous convenait pas il fallait choisir un autre riad
Les seuls clients Américains que nous ayons eu ces derniers mois ont séjournés dans la chambre Amizmiz qui est de couleur beige
Nos chambres et salles de bain sont en tadelakt et non peintes et ne peuvent donc s'effriter
Nous n'avons reçu que des compliments sur nos petits déjeuner (nous ne servons pas de pain)
Notre manageur qui vous a reçu la veille ne prend son service qu'à 10 h du matin , nous ne voyons pas comment il aurait pu vous demander de partir à 8h 30 pour acceuillir un groupe, groupe que nous ne recevons jamais, n(ayant que 5 chambres)
Notre équipe s'efforce de faire au mieux pour satisfaire la clientèle , malgré votre commentaire nous ne doutons pas du professionnalisme de notre personnel
La Direction
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121 reviews from our community

Traveler rating
    103
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Palo Alto, CA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

We stayed here on our first and last night in Morocco. Locally owned and operated, the small hotel is beautiful and well equipped with everything from shampoo and conditioner to games and a laptop available for guests to get online. The staff are gracious and lovely, attending to every need. The breakfast was wonderful and plentiful. It was too cold to enjoy it when we were there in December but the roof top deck would be a paradise in slightly warmer weather. Great for family or a romantic getaway.

Room Tip: Our room had a glorious large bathtub but no stand up shower. The kids' room has a lovely showe...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2012 via mobile

After a few weeks through deep Moroccos the perfect spot to re energize in the intense and outstanding city of Marrakech. Excellent rooms, a small but really cosy smiwing pool to provide you a really refreshing experience. Staff really helpfull and attentive.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surrey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 30, 2012

My wife and I stayed here for part of our Honeymoon. The Riad staff were very friendly and only too happy to assist us. We arrived late on our first day and the owner had already booked us a romantic restaurant knowing it was our Honeymoon. Great central location but you would never know you are right in the heart of Marrakesh as its so peaceful. The splash pool was a very welcome escape from the heat and the breakfast was so lovely and fresh. The rooms are a good size complete with the essential air con and beautifully decorated. Hugely recommended for a romantic break away.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 3, 2012

This is supposed to be an upmarket Riad but don't be fooled. Only the price is upmarket.
Our room was minimalistic with hardly any cupboard/hanging space, very dark with poor entrance door. The most disappointing aspect was no door between bedroom and bathroom except for a poor quality curtain that got soaked from the shower which took ages to produce hot water.
Be Warned!!! I booked and paid a deposit in £'s. When I came to settle the final bill, I was told I could pay in cash in local currency OR if I chose to pay by credit card, the same one that I paid the deposit, then I would be charged an extra 4 percent. A bit late knowing this as you are leaving! Nowhere else in Marrackeh did I encounter this with a credit card.
To be fair, the staff were very helpful and kind and the lounge/dining room were tastefully decorated.

Room Tip: Choose another Riad or hotel.
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  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2012

An oasis in the walled city. Close to Palace ground thus terrace filled with birdsong (and nothing else).
Freshly cooked personalised breakfasts - delicious and plantiful. Utterly clean. Home from home (nice home).
They couldn't do enough for us - almost butler style service. The twin room is a bit more basic than the doubles, which are lovely.
we were 2 50 year olds and our teenage daughters. ALL of us LOVED it.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 3, 2011

Riad Akka is a refuge from the buzz and bustle of Marrakech. After a day of sightseeing, it was lovely to go back through the big door into the serenity and beauty of this modern incarnation of a traditional Arab house. The decoration is stunning, from the white plaster walls and red/black accents to the Arabic calligraphy around the balconies and the soaking pool. The service is impeccable, with breakfast at arising, to tea and sweets on the rooftop terrace in the afternoon. A bottle of wine and savories, plus lively conversation, one evening with the Parisian owner (Aurelie) made this the favorite hotel of our trip. The location is perfect, far enough off the main paths to be secluded, but very near the shops, the Place, and the parking area to meet up with our driver.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Akka

Address: 65, derb Lahbib Magni, | Riad Zitoune Jdid, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #104 of 463 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 5
Official Description (provided by the hotel):
Located in a small alleyway close to the Bahia Palace, only 5 minutes walk from Jamaa El Fna Square - Riad Akka keeps a warm welcome for guests in a stylish, peaceful ambiance. A showcase for all the cultural richness and diversity of Marrakesh, luxury riad in Marrakesh - Riad Akka is a unique building that has been reinterpreted in a contemporary style. It has been refurbished with all due respect to traditional architectural features and reflects the determination of the owners, to recreate the authentic Marrakshi way of life in a contemporary minimalist setting. ... more   less 
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Also Known As:
Riad Akka Hotel Marrakech

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