The "streets" of Marrakech can be a bit confusing, what with the mix of motorbikes, donkey carts, vendors and alleys. So the only real complaint I had about the riad was the fact that it has multiple names, is in different places according to different online maps, etc.
So here's the deal: if you get driven there, there's a short alley walk to the riad from a "main" road. That road is pretty easy to find, particularly since there's a lot of signs around Marrakech that will guide you to "Pepe Nero", an Italian restaurant that's 300 feet from the riad, but just off that road. (If you are reading this, you probably can't read a lot of Marrakech street signs). Why riad W doesn't offer you a map with this advice is beyond me, perhaps they think it's an essential learning experience.
But the shorter way to the main souks, etc involves multiple turns on twisty alleys and streets, and this is what the hostess showed us. I'm sure her heart was in the right place, but I was dreading the return without her guidance. We lucked out and actually ran into her in an alley on the way back, and got the last few turns.
Inside the riad's 4 by 5 foot door is a remarkable oasis from the dusty streets, and bustle. A courtyard, dinning room, sitting space are available. The rooms are nicely sized, the WIFI works, and the food is competent, either for the included breakfast or they will do dinner if you want. Our dinner was appetizers and the ubiquitous tangine. Satisfying. Wine available.
So if you are going to Marrakech, this is a great place to stay. And it's much more fun to get lost in the alleys and souks if you know you can get unlost, or it least it was for me.