We stayed in a lot different (luxury) hotels all around the world. This hotel has all te features, but they'll rip you off Like nowhere and even more important ..there is no atmosphere! . Although the rooms and the pool (which is freezing en definitely not heated as said at travel selection/their website) are nice, we will never go there again!
1. These people don't have the feeling for it. You can really notice that are not hosts. We are used to pay for quality! These people are out for money!
2. The staff don't speak englisch at all. It doensn't mather, but the breakfast is bad and also a struggle.. even pepper and salt they don't understand. Because they don't have a menu and very small buffet and you cannot explain anything. I gave up after 3 days. The place is in the middle of nowhere, so you're forced to have breakfast/lunch there
3. The place is in the middle of nowheren and for every ride with their driver you pay 30 euro! They force you to share with other guests and even then they charge both partys 30 euro! Well, that's a lot in Maroc. They even placed guests in the same restaurant as I asked for (I ask them to make a reservation and they advised the other guests the same, so it was easy money with the rides) that happened three times. They make it a hotel excursion and earn double... Also because it's far, you wanna stay home sometimes, but they charge so much for everything. At one night we asked for something light, some salad and chicken... 45 euro per person!
4. The food in the guesthouse is medium (we got the same 3 times) and they charge more than the best restaurant in marrakech we've been. Once we had lunch.. a buffet. We took some salad and a little peace of chicken. When we went for a little more, the buffet was empty and eaten by the owner his business relations. The hotel charged us 30 euro per person... YEAH right.
5. Really a waist of your money!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.