PLEASE READ THIS...We booked to stay at the jnane leila in september to stay for four nights all booked and paid via LAST MINUITE .COM all good until we arrive at the hotel when the manager had to go and get the two owners.
After hearing raised voices we were told that we had no resevation at the hotel.
At this time it was after 8pm we were hungry and tired from our travels.
we were told that the owner had told the manager to not accept our booking as lastminute.com had not paid the previous months bookings which would then affect all of Octobers bookings with the hotel including ours.
after discussions and proof of our acceptance of booking plus proof of our payment we were given a room and told the situation would be resolved by 10 am in the morning.
In the morning we called lastminute to be told that we had indeed paid and booked the 4 nights with the hotel.
we then tried to get hold of the manger or owner as by this time it was 10 am again we tried every 15 minutes until 11.45am where we managed to track some one down.
we then were rudly spoken to by the owners with them saying it is ok it is ok, well wasting our whole morning of our holiday it was not ok ok and it was not there fault etc and they did not use lastminute.com? they use lastminute.france!!(lastminute.france does not exsist as lastminute.com is a world wide service) honestly are we english really brain dead looking? even with paper work!! at this point the manager was trying very hard to find us alternative accomodation for our holiday. As they were fully booked on our last night.
We had to change rooms for the following 2 nights, we incountered a broken toilet a broken TV and a very un powerful shower my watering can could do better.
The noise of dogs in the waste land to the back and sides plus pasing traffic kept us awake all night.
The last night we were kept awake by comings and goings from our neighbours room, then rudely awaken at 6.45am with a loud and contineous banging on our door. we were confronted by a man in an agressive manor to find out he was after the occupaints of the next room. After watching who came out of the room we found that they were ladies of the night to be polite with the pimp collecting them.(hard to believe but very true) We then were told we could stay the night for the last night in the room we saw the ladies of thenight leave so politely said we would rather take the suggested hotel that was reserved for our last night as previously agreed. This was also agreed to be paid by the Jnane Leila owners as we had paid for 4 nights not 3.
This hotel would have been beautiful at one point but since the new owners took over the hotel 3 months ago you can see the garden has been neglected and furnishings starting to become tired from neglect.
the constant raised voises of the owners to the staff in full view of the customers begain to inflict stress on the customers and staff in return, not a place to relax in any terms.
as hoteliers our selves I can not imagine why such people are in any way working with the general public, they have no grace or understanding to what hospitality is all about.
the owners would be much more welcomed in the brothel industry where they seem to
like being a part off as they use there hotel for these purposes.
Now at our new hotel which was so beautiful and calm in comparison we relaxed to then hear the same agressive voices in very close proximity.
I knew at this point they arrived to discuss not paying our bill. after overhearing that we were awful guests unaccomodating and liars, this finally made my 4 day break a break from hell. we absolutley can not understand there views on the way they run their business and never will as it is so unreasonable.
We ended up paying for our new hotel which was hugely expensive, again they chose it for us and probably knew they would do this making us very out of pocket.
I suggest you avoid even trying this hotel unless you relax easily with stress and LADIES OF THE NIGHT.
I also suggest you tell as many people as possible to stop any one else having the same unhappy holiday as we had.
PLEASE STAY AWAY !!!!! IT IS THE BEST ADVICE I CAN GIVE YOU.
- Official Description (provided by the hotel):
- Jnane Leila is a guest house, restaurant & SPA, including a large swimming pool, gardens, a snack bar at the edge of the swimming pool and a barbecue, WIFI. The style is typically Berber, which makes of it an authentic guest house. The rooms and suites are bungalows, made out of cob (tatebbante) and the walls are covered with tadelakt, a typically Marrakesh material. We have 5 senior suites , 2 junior junior, 4 double rooms and 1 single room. The senior suites contain 2 terraces ( outside looking onto the swimming pool and internal which acts as patio). ... more less
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- Also Known As:
- Jnane Leila Hotel Marrakech