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“Nicely packaged hotel services, food and ambience” 4 of 5 stars
Review of Le Riad Monceau

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Le Riad Monceau
5.0 of 5 Hotel   |   7 / 8 derb Chaabane | Riad Zitoun Lakdim, Marrakech 40000 , Morocco   |  
Hotel amenities
Ranked #310 of 460 hotels in Marrakech
Tiburon, California
Top Contributor
115 reviews 115 reviews
38 hotel reviews
Reviews in 51 cities Reviews in 51 cities
79 helpful votes 79 helpful votes
“Nicely packaged hotel services, food and ambience”
4 of 5 stars Reviewed 1 week ago

My wife and I, along with a group of friends, spent five nights at the hotel.

We had an excellent time, the staff was friendly and extremely helpful. The room while one of the smaller ones was more than adequate with a large (public) terrace outside our room and perfectly suited to reading and afternoon tea. The bathroom was large and a little dim but acceptable. The water pressure was very good and with plenty of hot water; families with children would be advised to supervise them, the water temperature bordered on scalding. I found the bed perfectly acceptable, my wife found it too hard. The breakfast was simple but excellent; fresh rolls, cereals, yogurt, fresh fruit, eggs cooked to order and strong coffee. The decor is extremely relaxing with a rooftop sitting area and casual seating around the (small) pool. We ate at the restaurant four out of the five nights and thoroughly enjoyed the dinners, at lunch the french fries are superb. The dinner is a fixed menu with multiple appetizer courses and a tajine as the entree. The wine list is limited but they served a number of very acceptable Moroccan wines reasonably priced, by San Francisco standards.

My wife signed up for both the cooking class and the spa. She thought the class was very good, there was a certain amount of prep work but as she likes to cook she didn’t mind and thought the result (lunch) was very satisfying. The spa was okay but nothing special; as others have noted, language was a bit of a problem.

As others have noted the hotel is about five minutes walk off the main square, Jemaa el-Fnaa, in an area not particularly salubrious and down a long narrow alley, but once inside it changes to a comfortable tranquil oasis.

One item of which guests should be aware: the guide arranged by the hotel was pretty ordinary. He didn’t appear to know much about the historical or cultural aspects of the city and was very focussed on pushing certain shops. My advice if engaging a guide is to be very clear at the outset on what you expect from his services.

On the morning of our departure we had to leave early and before breakfast was served, however, the night porter prepared orange juice and coffee for us, a nice touch,

If I revisited Marrakech I’m not sure I would stay in the Medina, it doesn’t feel particularly inviting at night and the new town has what appear to be an extensive collection of modern, full service hotels with numerous restaurants easy to walk to.

Overall an excellent choice as both a hotel and restaurant when staying in the Medina.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
New York, New York, United States
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you MUST stay in the medina, i would recommend this riad. The medina is crowded, dirty, overwhelming, and aggressive. This is literally RIGHT off the medina (15 steps-1 min walk), and it is a very luxurious place to stay. You feel like you just stepped out of the medina and into a small palace with accomodating staff and nice rooms. We had a suite, with a balcony, and jacuzzi in our room, but to be honest it was still quite small. So once again if you MUST stay in the medina, then I would recommend this place.

The front desk woman Riesling was incredible. She even went out and brought my wife a hairbrush when we couldnt find one in the market. As soon as Riesling leaves though, get ready for terrible service. The nighttime front desk people are rude, dont know anything, dont care about helping, and they act like youre bothering them for even asking simple questions. DO NOT DO THE COOKING CLASS. Its boring, long, and basically 4 hours of peeling vegetables (kill me).

Bottom line great place to stay if you want to be in the hustle and bustle of the medina.

Room Tip: Get a suite. Theyre not much more than regular rooms.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 4, 2014

I had been put off by a couple if reviews so glad I stuck by my instinct and booked dinner for my wife and I. The setting, food and staff were wonderful and we had a memorable evening and wonderful value for money. The set menu is varied and there will be something for anyone on it. There is no a la carte but for once that was not an issue and it was all part of the ambience as we sat in the middle of the riad eating and watching the stars.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, March 11, 2014
Dear Guests,
Our clients' opinions are very useful - to us as well as to other travellers, so please let me thank you for writing this nice review.
I understand you had a great time with us and I would like to assure you that makes me sincerely happy.
Thank you to TripAdvisor to allow us this management response.
Isabelle Aubry
Owner of Riad Monceau,
Boutique hotel, gourmet restaurant and cooking school in Marrakech
Promoter of the MarrakChef Trophy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penryn, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2014

Stunning, peaceful Riad in a great location close to the Medina in Marrakesh. The rooms are so lovely and spacious, although we were a little disappointed that we had to move rooms half way through our stay due to some booking issues. The staff were extremely friendly and helpful and offer a great airport transfer service too. The food was excellent, great buffet breakfast. The Hamman wasn't so great and the treatments were disappointing. We had pre-booked our treatments but there seemed to be confussion as to what we were having, the language barrier turned that what was meant to be relaxing massage into a bit of a fiasco. Aside from this it's magical Riad and a great place to stay in Marrakesh.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, March 11, 2014
Dear Guests,
Our clients' opinions are very useful - to us as well as to other travellers, so please let me thank you for writing this nice review.
I understand you had a great time with us and I would like to assure you that makes me sincerely happy.
Thank you to TripAdvisor to allow us this management response.
Isabelle Aubry
Owner of Riad Monceau,
Boutique hotel, gourmet restaurant and cooking school in Marrakech
Promoter of the MarrakChef Trophy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fontainebleau, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2014

We had a wonderful time there. The staff and the service they provide are absolutely outstanding. We really cannot stress this point enough. Helpful and smart high quality service, which is otherwise rare. Lovely Riad, in a Medina backstreet, yet still manageable to reach from the Jemaa El Fna square. The only bad things were a power outage on the first day and the Hammam. The Hammam is located on the roof terrace (which is amazing for a leisurely afternoon mint tea and from which you can even see the Atlas mountains). It is tiny and I think they get staff from outside, who are unable to speak English, which lead to a number of problems, including not getting the treatment we had already asked and paid for. Best to either go to a real public Hammam, or a Spa. Other than that, a great experience.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, March 11, 2014
Dear Guests,
Our clients' opinions are very useful - to us as well as to other travellers, so please let me thank you for writing this nice review.
I understand you had a great time with us and I would like to assure you that makes me sincerely happy.
Thank you to TripAdvisor to allow us this management response.
Isabelle Aubry
Owner of Riad Monceau,
Boutique hotel, gourmet restaurant and cooking school in Marrakech
Promoter of the MarrakChef Trophy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 9, 2014

I booked this place as a surprise getaway for my wife's birthday and I couldn't have been happier! The staff couldn't do enough for us and the service was impeccable! It's a 1 minute walk from the main square with its hustle and bustle but on walking through the door of the Riad, the unquestionable tranquility of the place is surprising - an oasis in the middle of the madness.
Our room was as traditional as it gets and was so comfortable. The bath tub could fit a rugby team in and is set in traditional opulence.

You want location? GOT IT, you want great service? IT HAS IT, you want peace away from the madness - STAY HERE!

And you will be the luckiest person in the world if the lovely Riesling is working - very welcoming and humorous young lady who goes out of her way to help everyone

Will DEFINITELY be back

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, February 14, 2014
Dear Guests,
Our clients' opinions are very useful - to us as well as to other travellers, so please let me thank you for writing this nice review.
I understand you had a great time with us and I would like to assure you that makes me sincerely happy.
Thank you to TripAdvisor to allow us this management response.
Isabelle Aubry
Owner of Riad Monceau,
Boutique hotel, gourmet restaurant and cooking school in Marrakech
Promoter of the MarrakChef Trophy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hertfordshire, uk
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 6, 2014

This place is an absolute haven. Located just off Jemaa al fina, down a charming street with some of the best food places we experienced. From the moment you walk in, the service is impeccable. Particularly from Riesling, the lovely lady on reception. She cannot so enough for you and always with the biggest smile on her face. The rest of the staff, cleaners, waiters etc all offer you a friendly hello each time you see them and cannot do enough for you. The riad itself is a quiet oasis with no noise whatsoever from the square. We couldn't work out how! We stayed in the marjane suite and it was stunning!!! Traditional Moroccan with beautiful furnishings and a giant bath tub. Marjane overlooks the pool and gorgeous courtyard area which, in my opinion was the best in house. We have often sat by the pool enjoying a glass of wine and seeing in the afternoon. The only point they could improve on is breakfast but it's light and sees you through. Just pop down to the end of the road for a beautiful sandwich of Moroccan sausage for roughly £1.50- it doesn't disappoint! The transfers are also great with a friendly driver who doubles as a charming our guide. As far as surprise birthday trips go, my husband blew me away and I will most certainly return. I've been fortunate to stay in some of the worlds best hotels but never have I wanted to stay in a place forever, until now!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, February 14, 2014
Dear Guests,
Our clients' opinions are very useful - to us as well as to other travellers, so please let me thank you for writing this nice review.
I understand you had a great time with us and I would like to assure you that makes me sincerely happy.
Thank you to TripAdvisor to allow us this management response.
Isabelle Aubry
Owner of Riad Monceau,
Boutique hotel, gourmet restaurant and cooking school in Marrakech
Promoter of the MarrakChef Trophy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Riad Monceau

Also Known As:
Le Riad Monceau Hotel
Le Riad Monceau Marrakech
Le Riad Monceau Hotel Marrakech
Address: 7 / 8 derb Chaabane | Riad Zitoun Lakdim, Marrakech 40000 , Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Marrakech
#122 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Riad Monceau 5*
Official Description (provided by the hotel):
Located in a quiet side street just off the Djemaa El Fna (about 100 metres from the square) Le Riad Monceau is a cosy 7-room boutique hotel with pool, hammam-spa, rooftop terraces overviewing the Koutoubia Mosque, and a renowned Moroccan gourmet restaurant where you will enjoy the best of Moroccan gastronomy. Famous friendly cooking workshops are held every morning in the restaurant's kitchen. ... more   less 
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