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“Lovely Riad” 5 of 5 stars
Review of Le Riad Monceau

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Le Riad Monceau
5.0 of 5 Hotel   |   7 / 8 derb Chaabane | Riad Zitoun Lakdim, Marrakech 40000 , Morocco   |  
Hotel amenities
Ranked #396 of 461 hotels in Marrakech
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely Riad”
5 of 5 stars Reviewed February 8, 2013

The staff were extremely helpful and met us at the airport for transfer to this beautiful property. Food was extremely good served in tasteful restaurant. Location is excellent, close to main square . Would highly recommend this Riad!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Ottawa, Canada
Top Contributor
141 reviews 141 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 18, 2013

We really enjoyed our recent stay at the Riad Monceau. Isabelle is a fantastic host.
We stayed in the suite caliph and it was great. We had booked a special luncheon in the courtyard upon arrival. The food was very good.
The terrace is very well appointed and very few people go there in the evening.
The location is perfect. Great breakfast.
Warning, when going through the little street going to the ryad, don't forget to clap your hands as locals have a tendency to through their dirty water from their window and won't miss you. :o)
We also stayed at La Mamounia which is another world and explains my rating.
Please remind Isabelle to offer an alarmclock to the muezzin next door. He was always late when calling the faithfulls to prayer.

Room Tip: Spoil yourself. Go for the most expensive suites.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, February 15, 2013
Dear Guests,

Feedback from our guests and visitors is very important to us so I would like to thank you very much for this very nice comment.

Thank you too for comparing Riad Monceau to La Mamounia which is, as you know, the most famous of all luxury Marrakech hotels. I must say that we are proud and happy to be fortunate enough to quite often welcome people who, just like you did, split their stays in 2 parts : couple nights at la Mamounia and couple nights at Riad Monceau. Having talked with a few of them I understand that you guys like the idea of spending some time in 2 places which have in common a very high level of service and beautiful surroundings but which, in the meantime, offer 2 rather different views of Marrakech : la Mamounia is a huge palace located outside the old city whereas Riad Monceau is a very small palace situated in the very heart of Old Marrakech so, of course, the feeling you can get from the former is much different from the feeling you will get from the latter ; but both are interesting ! I must say this is a great idea and a great way to discover and appreciate the best Marrakech has to offer.

It’s good to remind also that a night at Riad Monceau cost between 200 € and 300 € a night (for a Junior Siite with private Jacuzzi) whereas a night at La Mamounia costs…………………. much more ! So, once again, thank you .

As we've had the opportunity to chat together I appreciate your humor but, to make sure fellow readers will not be misunderstanding, I would like to add that, very fortunately, even in the narrowest streets of Old Marrakech people DO NOT through water to tourists from their windows !! The story is that we’ve had some work going on in a house next door and it happened that during a couple of days water could splash from time to time from the work site ! I know you know but, by the time being, I think it’s worth giving readers the key to your encrypted message !! (As for the muezzin next door we will definitely forward the information :) ).

Thank you to TripAdvisor to allow this comment from Riad Monceau Management.

Isabelle Aubry, Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 10, 2013

The Riad Monceau is a beautifully renovated house very close to the main square (100m or so) in Marrakech. Do take the opportunity of the Riad's transport service from the airport; it's reasonably priced, but, importantly, will help you find the Riad. It is easy once you find your bearings, but not on the first occasion. The Riad is superb. The staff are friendly, helpful and genuinely interested that you have the kind of break that you want. They will help with all the business of taxi prices through to places to visit and market prices.
Of special note is the food, which is quite superb. The optional cooking school takies you through the preparation and eating of Mororoccan dishes. This is highly recommended being both interesting and relaxed.
We will certainly return for the atmosphere, location, staff and fascinating guests.

Room Tip: This is a typical Moroccan Riad with rooms grouped around a central open area. All the rooms are goo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berkshire
Top Contributor
76 reviews 76 reviews
55 hotel reviews
Reviews in 43 cities Reviews in 43 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 21, 2012

Firstly, I am shocked that this hotel ranks in lower quartile of Tripadvisor ratings for Marrakech - currently number 373! Other hotels with similar rankings have far fewer reviews, and generally less favourable ratings. This has to be a glitch, and I hope it gets fixed soon, as the folks who run this fabulous place are being unfairly penalised.

Anyway, you have got this far despite that, so what's it like ? I have to say it's wonderful - fully lived up to our expectations, which were high, as this was my wife's fiftieth and our first trip to Marrakech. The hotel is down a narrow, unprepossessing alley, but don't be put off. I hate to use a cliche but it really is an oasis of calm and luxury inside. Seven rooms are clustered round a small courtyard with a pool and four large palms. There are seating areas all over the place, including a great roof terrace where you can catch the sun during the day. It was not too hot when we went, but I imagine the area round the pool will be nicely cool even in summer.

The room was not huge but beautifully decorated with a decent bathroom and a huge bath. the bed was very comfortable and there heating / a/c unit kept the temperature just right.

Having only seven rooms, the place feels very private. There were three other couples for most of our stay but apart from breakfast we felt like we had the place to ourselves. As a result service is very good - you feel more like a guest than a customer. We had one slight glitch with my wife's Hammam booking but this was sorted out very quickly.

We ate in the restaurant only on the first night and were a bit tired so didn't make the most of it but it's essentially a refined take on local traditional dishes and very good indeed.

Location is superb - right next to the square but just far enough away to be quiet.

All in all really good, and I hope the ranking gets sorted soon - I simply cannot believe Marrakech as 376 hotels better than this.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, January 13, 2013
Dear guest,

Your feedback is very important to us and I would like to thank you for your very nice comment. As you took time to provide a lot of details about your stay and you have a great background on Tripadvisor I am sure your review will help other travellers a lot.

As you say our present ranking on Tripadvisor doesn’t really make sense. We’ve already informed the management of the website of this problem and I am pretty sure the comment of a visitor as reliable as you will help to sort this out soon.

Riad Monceau has been ranked among the top Marrakesh hotels for years and, as there were no changes neither in the way we work nor in the reviews and marks are still excellent... I don’t see any reason why we shouldn’t get back there soon :)

Thanks to Tripadvisor to allow the management response.

Sincerely yours.
Isabelle AUBRY
Owner of restaurant Riad Monceau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Västerås
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 6, 2012 via mobile

Absolute top location in the Medina of Marrakech. Very close to Djema El Fna, 2 min walk. Very kind staff and cool atmosphere. No problem ordering omelettes for breakfast, otherwise only bread, jam, pancakes, coffee and orange juice. I can highly recomend Riad Monceau.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2012

Though I use to come on Tripadvisor to get information everytime I am looking for a hotel or a restaurant - best of all travel sites! - this is the very first time I write a review. I thought I should do so because it seems there’s something wrong with the ranking of this fantastic boutique hotel.
I checked the reviews about Riad Monceau before making our reservation a couple of weeks ago – say 5 weeks - and then it was top ranked as it is on most travel websites (we made our booking on Expedia.co.uk where Riad Monceau was rated 4.9/5 ; as far as I remember it was the best rated of all Marrakesh hotels). And for what I can see it’s now ranked… 384 / 440 !? It’s probably a bug that makes the ranking wrong but this is so absurd I thought I should confirm travellers that this is definitely a top hotel !!
In short the house is pure gem (I made some photos but unfortunately the weather was not sunny enough to get good light), the location is really top notch - right off the main square... couldn't be any better - great service, beautiful rooms and on top of it all a fabulous onsite Moroccan restaurant where my wife and me had 2 fantastic meals (first one on the day we arrived and the other one on our last night).
We had the Sultan room which was a great one (right in front of the little swimming pool but unfortunately the weather was a bit cold and rainy so we were not really in the mood for a swim !). Excellent anyway.
So... a perfect boutique hotel for a perfect short break in Marrakesh. Definitely deserves to be top ranked !
Justin, London.

Room Tip: The Sultan room was great
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 6, 2012

Undoubtedly an incredibly beautiful riad with much attention to detail and very helpful staff, not to mention a great location. Unfortunately, for the price paid compared to other much more reasonably priced riads in the same area (within a few minutes walk in fact), the service was helpful but not personal in the slightest. As european travellers we are accustomed to high quality but impersonal service, but having stayed at other riads within our trip to morocco and after a few days desert tour, it felt very jarring and was not the morocco we had come to expect, despite the luxury of the riad. Definitely more hotel than 'riad'.
Breakfast was very basic too, a surprise considering the quality of lunches and dinners.
This is all excusable and obviously a matter of personal preference, but for the price it was not quite as expected.
The only real complaint we both had was the absolute din at night time rising up from the courtyard, making it very hard to sleep with other diners, cutlery and music seeming to get louder as it went up. Down in the courtyard it seemed fairly quiet, but in our room it was incredibly loud. Not a problem at all if you are out late or dine late, but if you've just come in from a few days camping with berber guides in the desert and you're suffering from a heat induced headache and desperate to get to sleep before 10pm as one of us was, you'll be out of luck.

Room Tip: Ground floor, as courtyard noise gets louder upstairs.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RM-management, Propriétaire at Le Riad Monceau, responded to this review, October 18, 2012
Dear guest,

Feedbacks from our guests are very useful and very important to us so I would like to thank you for this comment.

I understand you appreciated Riad Monceau was “an incredibly beautiful riad with much attention to detail and very helpful staff, not to mention a great location” which is… no so bad ! But I understand also you were a bit disappointed and unhappy with your stay.

I am really sorry for that as we make great efforts to ensure every guest has a great time with us. But I don’t think we’re to blame.

As you perfectly explain you were coming to Morocco for a trek in the desert and after this trek you were looking for a simple and friendly guesthouse where to rest. You were already used to this type of inexpensive hotels and you were expecting Riad Monceau to be one of them.
But, as you say, though it is very small – 7 rooms only - Riad Monceau is more a hotel than a guesthouse managed by its owner and just one or two people. My husband and I are there of course but due to the standing of our house we’ve also 14 people working with us to make sure our guests receive the best service. And even though our staff are renowned for their kindness and helpfulness this can’t be compared for sure to a owner who can offer spending hours chatting with his guests.

There are about 700 riads in Marrakech, most of them being small guesthouses like the ones you’re used to stay. As far as we’re concerned we are more an exclusive place used to receive people looking for a romantic and luxury stay. We offer them a perfect location, fantastic surroundings and décor, luxury rooms and a unique onsite gourmet restaurant. In short : all they need to get great days and nights ; great food, nice ambiance, even at night which makes Riad Monceau quite a unique place (after 8pm most riads offer no other possibilities than going to bed or going outside to have dinner…). Therefore, though Riad Monceau is definitely NOT a noisy place it is true we offer some ambiance at night, and we’re really proud of it ! So I totally understand that, because your only purpose was going to bed early, this ambiance was not the one you were looking for. It’s really a pity because, as said before, Riad Monceau is quite unique in its own way whereas most Marrakech small riads are perfect places to rest and.. do no more than rest.

I am not sure we deserve this 3/5 mark but I perfectly understand why you are giving it to us. I am not sure we deserve to be blamed either and we’ve definitely no reason to blame you (even though we don’t like very much average marks !). The only one to be blamed in fact is the agency that suggested you should stay at Riad Monceau without making sure this would be the best place for you to stay. Of course, due to our very good reputation we know that most agencies suggest their clients to stay at our hotel but this is not fair : the best hotel is the one that is going to be good for you… and it is obvious that Riad Monceau, whatever its qualities, cannot pretend to be the perfect hotel for every traveler coming to Marrakech.

This is why I strongly suggest to every traveler to arrange his stay personally. First of all one should think of what he’s exactly looking for, then one should take time to visit the hotels’ websites and check carefully the reviews and tips on Tripadvisor. If you do so there’s a good chance you find and choose a hotel that matches perfectly your wishes. That’s the best way to avoid misunderstandings and disappointments.

Thank you to Tripadvisor for allowing us to publish this management reply.
Isabelle Aubry
Owner Le Riad Monceau
Boutique hotel, gourmet restaurant and cooking school
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Riad Monceau

Address: 7 / 8 derb Chaabane | Riad Zitoun Lakdim, Marrakech 40000 , Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#151 Spa Hotel in Marrakech
#157 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Riad Monceau 5*
Official Description (provided by the hotel):
Located in a quiet side street just off the Djemaa El Fna (about 100 metres from the square) Le Riad Monceau is a cosy 7-room boutique hotel with pool, hammam-spa, rooftop terraces overviewing the Koutoubia Mosque, and a renowned Moroccan gourmet restaurant where you will enjoy the best of Moroccan gastronomy. Famous friendly cooking workshops are held every morning in the restaurant's kitchen. ... more   less 
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Also Known As:
Le Riad Monceau Marrakech
Le Riad Monceau Hotel Marrakech

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