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“Not a hotel, it doesn't know what it is!” 1 of 5 stars
Review of Murano Resort Marrakech

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Murano Resort Marrakech
4.0 of 5 Hotel   |   Douar Abiad La Palmeraie, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #202 of 469 Hotels in Marrakech
london
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Not a hotel, it doesn't know what it is!”
1 of 5 stars Reviewed August 17, 2013

This place is odd, really odd. During the day it is a 'see and be seen' pool party for rich locals from Marrakech. String bikinis, boob jobs (boys and girls), techno music blaring by the pool, Dom Perignon by the Jeroboam.....
We were kept in reception for almost an hour without so much as the offer of a drink of water or tea or anything before they checked us in. Apparently they were really busy????
If you are paying to stay here and you want to eat, it seems you have to sign up to a 45 euro BBQ when all you want is a sandwich. The place operates as a day resort but if you actually stay here, it has none of the basics you would expect from a decent hotel for example tonight I asked if they had toothpaste and they suggested I take a 20 euro cab into Marrakech to get some?!
When we asked if they served dinner they suggested we went somewhere else!
And when we asked if we could eat here, they went into a panic, it took them half an hour to work out if they had a menu and then they served the most average food at an extortionate rate.
Truly terrible.

If you want the best of the Palmeraie go to Jnane Tamsna or Les Deux Tours. Don't come here.

  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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marrakech
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 27, 2013

Just a short resume as most is already mentioned by other critics. My stay was in june, weekend.

-slow but nice check in
-big suite, clean, nice big bathroom with tub and shower separated, dressing.
- nice "private" pool for every block of 6 suites but you can go to any other private pool.
-relaxed athmosphere around the suites building
-crowdy, disco ambience for the main pool (accessable for outdoor clients).
-breakfast ok but don't compare it to for example to a Novotel breakfast (you would be dissapointed).
-The restaurant doesn't look very inviting, look for outside dining.
-We had our own car but be aware of the transport, nothing is nearby.
-Nespresso coffee machine available. Price of the capsula 30Dhs.

-Staff leaves you nicely alone....although sometimes you would like to come anyone to stop by and ask if you want a drink.

Room Tip: If you want to be calm, choose a suite far away from the main pool.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

We love murano. We Have visited most hotels And Riads in Marrakech but murano is Special. Relaxing, amazing suites And private pools, super location. Staff is nice. Food has improved so much. For price/ quality is really The top....

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 18, 2013

We really enjoyed our stay at the Murano...the staff were excellent, food was very tasty & also the rooms were spacious, slick, very comfortable and always cleaned very quickly each day. I would highly recommend it to anyone who wants to relax & the resort was only a short taxi drive from Marrakesh, golf courses or Nikki Beach!!

Room Tip: Most rooms have their own private pools so you wont be disappointed!
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed May 7, 2013

We had 3 amazing nights at the Murano resort!! The room was beautiful, the staff very friendly and always helpful, and over the bank holiday weekend the main pool was very buzzy and had a great vibe created by the resident DJ and the other guests.
My only concern before arriving was it being 20 minutes from the centre, but it didn't matter! It was a little haven away from the bustle of the main city, and the private hotel shuttle made sure it was never a problem to go to and from main city whenever we wished.
I can't wait to go back!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
5 of 5 stars Reviewed April 2, 2013 via mobile

First of all we would like to thank Mr. Slim and his crew for giving us the holiday we were looking for! We were welcomed as guests instead of tourists by a lovely lady called Malika. They offered us a welcome cocktail on the terras where we had our first view on the well maintained garden and wonderful red swimming pool in the middle.
The suites are very spacious with all the luxury you need: refrigerator, nespresso machine, dockingstation for IPhone, tv, a big [--] walk-in wardrobe and last but not least a bed to die for!!! The bathroom has a bath and a walk-in shower an is provided with a blowdryer and preheated towels.
Every villa has a private swimming pool for people that need their privacy. If you like to meet other people, you can lay by the red swimming pool where towels are provided, waiters bring you the drinks you like and a DJ makes you enjoy the latest beats so you have to jump up and have a ball!
If you want to visit the ancient city of Marrakech or experience the nightlife, you can use the shuttle service. Make sure you book a shuttle 20 mins in advance at the reception desk.
Every sunday, between 13h and 17h, you can enjoy the sunday brunch. This is highly recommended!
I probably forgot to mention a few things... But let me tell you, Murano Marrakech is the place to be!!!
Sjoekran!

Stayed March 2013, traveled with friends
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Antwerp, Belgium
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed April 1, 2013

We found the hotel through booking.com with a special promotion: we paid € 90,00 for a junior suite. We must say this is an unbeatable price for this kind of hotel. It's located in the palmerai, 15 min. with taxi to the centre of Marrakech (200 dhr), situated in a beautifull garden with of course the famous red pool in the middle. There are 3 riads (where the rooms are located) each with a private pool. The junioir suites are huge, the bed devine, the bathroom with toileteries (bath and shower seperate) very luxurious. The breakfast is very good, also the lunch. We did not eat in the evening.We found the restaurant not very attractive. Maybe the management has to redecorate or make it more cosy. On Sunday there is a brunch, certainly recommended with DJ. The staff was very friendly and helpfull, especially Malika of reception. We can certainly recommend this hotel and will be back!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Murano Resort Marrakech

Address: Douar Abiad La Palmeraie, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Marrakech
#90 Luxury Hotel in Marrakech
#92 Family Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Murano Resort Marrakech 4*
Number of rooms: 24
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Also Known As:
Murano Resort Marrakech Hotel Marrakech
Murano Hotel Marrakech

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