Stayed thee with family & friends for 5 nights and had a great room. Service like in most of Marocco was very friendly but laid back. Top Managemnt was even more friendly and you could tell they had trouble getting things perfect with local "laid back" staff...

Anyway the hotel structure is very nice they ae one of the few hotels to have a heated pool which is great in coooler weaner although the setback is that you have more families with young "loud" children during school seasons :-(

Food was ok (could improve) and we had a nice stay.

Totally agree with Joss 8d, don't bother booking unless you like chilling music by the
pool. No one has tried to make the hotel special, I just felt the staff did not care.

No tables laid outside for lunch or breakfast. Dinner was inside on an awful plastic table
whereas the other hotel I moved to quickly once I decided I could not stay at the Murano for
long had home cooked food and candles on the tables outside.

It is rare that I feel the need to write a review whilst still at the hotel, but this one deserves it. I should have listened to the recent negative reviews!
If thumping day time music, around unheated, dirty pools with algae, surroumded by flies and hoards or fat guys making a racket is your thing then come on down!
Add to that tiny, dinger, cell like rooms with mouldy showers that flood the hall way and no furnishings (I telling the truth when I say that our bedroom had one piece of furniture, a bed, that you had to squeeze around the walks to get in to!). Our room also had no safe, you turned the tv off by unplugging it, the air conditioning wouldn't work and we had no phone (what hotel room has no phone!).
We paid £150 for dinner for 4 where the food was very average and we had to remind them to bring our starters after they had served the mains!
It is also up a dirt track 20 mins or more (£15 taxi) our of town.
I am currently researching other nearby accommodation... Which tells you all you need to know!

The hotel looks great. Our bedrooms were lovely- nothing to fault on these. Maid service was good. Little bit naughty that they put water by our beds and in the bathroom and then charged us for it at the end. Similarly Nespresso capsules- charged for.
The hotel felt pretty quiet , although they said it was full. The restaurant and bar was pretty deserted in the evening - no atmosphere, no matter , we were off out but it wasn't exactly buzzy and I wouldn't have wanted to eat there. Probably best to go across the road to Les Deux Tours . breakfast was a buffet. Ok but service was hopeless. Scrambled egg was stone cold. We had the buffet lunch once which was fine. ( They were big on buffets... less effort..) 20 euros a person though and no options if you wanted a snack or anything else for that matter. No crisps , no nuts nothing. The pool was nice , but if you wanted a drink .. Well.. Be prepared to wait. A long time. In fact you may give up before your drink arrives. The bar staff were beyond lazy. They barely served any drinks. The pool was not buzzy , there was a bloke there with his decks playing good music but there weren't many guests , even on the Sunday for their " pool . The hotel is really nice , but there didn't seem to be any management and so staff were generally hopeless. Front desk were pretty good. So in all, it's nice if you are using it as a base to sleep and lounge by the pool ( and you aren't thirsty) but not if you want to spend time there and have dinner etc.