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“PEACEFULNESS ON A GREAT BUDGET” 4 of 5 stars
Review of Domaine des Remparts Hotel & Spa

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Domaine des Remparts Hotel & Spa
4.0 of 5 Hotel   |   Km 4 Route de Fes "vers Tallaght" | BP. 2708, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #259 of 461 hotels in Marrakech
London, United Kingdom
Top Contributor
73 reviews 73 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“PEACEFULNESS ON A GREAT BUDGET”
4 of 5 stars Reviewed September 8, 2013

I cannot fault this Hotel it is not super luxury
but super relaxing .Food is limited but very good
Spa is very good but it is small
Staff are very willing and very helpful

peace and the place to unwind is it is
i have booked to go again 2 years running and am looking forward to my overdue
to my recharging the batteries in peace and tranquility

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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176 people have reviewed this hotel

Traveler rating
    87
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    16
    10
    17
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38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Herrin
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 20, 2013

We have just spent a long weekend at this hotel, see below both our positve and negative thoughts:

Positive:

- the staff are pleasant and generally smiling (except the Manager!)
- a huge garden with a lovely swimming pool (though the pool is NOT heated)
- a huge bedroom

Negative:

- this is only a 3 star hotel under UK/French standards - it is certainly NOT a 5 star hotel and as such it is very expensive for what you actually get once at the hotel
- the hotel is in the middle of nowhere - there is absolutely nothing surrounding ther hotel outside, expect huge piles of dirty rubbish, animal excrement everywhere !
- no free shuttle between ther hotel and the medina - you must pay up to 50 euros return !! The hotel charges you 4 x the amount of a local taxi. But you have no other choice !
- the menu is very poor, and pretty expensive for what is served on the plate. The breakfast is ok, but only comparable to a Novotel.
- the swimming pool is heated, but only by the sun !! - very cold it is indeed.


Overall opinion: we really had the impression that this hotel is only interested in taking our money and giving nothing back in terms of service. The manager lacks complete compassion for making your stay an enjoyable one and all he is interested in is piling on additional costs onto your final invoice. Beware !

A real shame that this hotel is managed by people who have no idea what a real 5 star hotel is like, yet pretend that thiers is.

If you do not want to find yourself in the middle of nowhere, surrounded by loads of animal excrements outside the hotel walls and want to keep as much money in your wallet as possible, avoid this hotel like the plague !

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 30, 2013

We just spent one week with the family at this hotel and quite frankly, we were disappointed. We had chosen the hotel because it was offering a golf package with a French pro (who by the way was great). We had arranged for a pick-up at the airport, but it never arrived. We had to call the hotel twice to finally get someone to pick us up. The hotel itself is quite beautiful. It's far away from the city and any interesting location, but it has a beautiful garden and nice buildings. The rooms are very large and nice, but not very clean. The pool is not heated and we couldn't go for a swim, which was very disappointing. The breakfast is awful and is not even worth a three star hotel. No choices, the parties are half cooked and when you ask for a pancake you have to wait to get a half cooked weird cake. The dinner started very well, when we still had a la carte choice. Unfortunately, they switch to a buffet as soon as they have several guests, as they only have one chef (we were told), which is also interesting for a five star hotel. The buffet has very limited choice and the food is average at best. The worst part of this hotel is their constant try to fool you with the prices on everything. The taxi ride to and back to Marrakech costs 50 Euros, whereas a regular taxi costs 20 for the same route. The same rip-off happens if you need transportation to the golf courses. You have to avoid their taxis if you still choose to go there. The same ripoff is happening for all drinks, they costs twice as much than in the Royal Golf, which is already not cheap. A cocktail at the bar costs 13 Euros and is not even great.
It's a pity that the owners don't take advantage of the once garden and building to make it a unique and pleasant experience for the customers. Instead they are trying to take advantage of you being isolated at every step of your stay. I really cannot recommend this hotel to anyone !

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 stars Reviewed April 23, 2013

We spent 4 days at the Domaine des Remparts service and hospitality was absolutely perfect. In term of accommodation the suites are very spacious and comfortable.
The garden area is superb , bedding and bed linen are exceptional, both of restaurants offer a daily varied selection of international and Moroccan cuisine in a perfect setting.

The Spa offers a high quality care and professional massages in an atmosphere that takes you out of time. The entire staff very helpful to make your stay pleasant and memorable.

We will come back without any hesitation.

Mark Varghani

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 4, 2013

Wow, what a hugely disappointing contrast between the website photos and when you are actually there - I do not know how this hotel can be rated a five star, more like a two star. The staff were awful upon arrival - we had to take our own luggage to the room after waiting one hour, even though we were promised it would be delivered to our room for us. The staff never showed any sign of politeness, maybe because they were being constantly bashed down by the rather evil looking hotel manager, who aired fear into anyone who dared cross his path and ask for something! It is an incredibly expensive hotel to eat in, for very poor quality food. The menu is pretty weak with little choice. The swimming pool was freezing cold, even though the hotel confirmed to us that it is always heated - complete lies. The hotel is quite out of the way and it will cost you a fortune to go anywhere - expect to pay at least €50 to get to the Medina and back, which is just outrageous. There is absolutely nothing around outside the hotel so your choice is very limited as to what to do. The bedroom was rather poor, as it appeared to not have been thoroughly cleaned before we arrived. Dust everywhere, dirty looking linen, insects running around. And to top it off, we have never seen a Spa in Morocco cost so much money - it's more expensive than London or Paris - a complete rip off !
Overall, we will not go back ever again to this hotel and we cannot recommend it at all to anyone else.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 31, 2013

We stayed at the domaine des remparts a good few days, just long enough to realise that, even though the staff looked friendly at first glance, some of them were real thieves. Several things disappeared from our room, including our brand new mobile phone. We complained to the director, Thierry, but he is not worth more at all. He did not try to help, and the cherry on the cake was the invoice he gave us at the end of the stay: he charged us for things he said he would offer us and also for things which were supposed to be included in the price of the stay. And when we told him we were not ready to pay for those, he became extremely aggressive. We ended up paying as we did not want our holiday to turn into a real nightmare.

Stayed November 2012, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed here last June and had an amazing time. The hotel staff were more than happy to help with anything we needed and made us feel very welcome. Although we had some issues with our original room, we came back from dinner to find around 50+ large ants had infested the room, as soon as we notified the hotel staff they were very apologetic and changed our room instantly. The rooms were cleaned every day and were very spacious with a large bathroom and private outside area making them perfect places to relax away from the pool. The food was fantastic and offered a range of authentic dishes at both breakfast and dinner (we were only half board but would assume it was the same for lunch). Most of the hotel staff including their taxi drivers spoke relatively good English and were more than happy to suggest some great places to visit! The overall hotel was very clean and a perfect place to relax, it only took about 15-20 minutes to reach the centre of the old town so it was perfect if you just wanted to pop out for a few hours. There is also a wonderful spa on site which is worth a visit especially if you just fancy a relaxing day around the hotel! This really is a fantastic hotel and it made our first trip to Morocco even better!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Domaine des Remparts Hotel & Spa

Address: Km 4 Route de Fes "vers Tallaght" | BP. 2708, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #259 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Domaine des Remparts Hotel & Spa 4*
Official Description (provided by the hotel):
In the heart of Marrakech's Palm Grove, the Domaine des Remparts, with its 2-hectare park and an astonishing view of the Atlas Mountains, is a genuine haven of peace. Hanging in the Spa Cocooning, the scents of the Orient will delight your senses. Enjoy also a large variety of facilities: heated swimming-pool, clay court, fitness center, shop, library and two restaurants. ... more   less 
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