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“Avoid this hotel” 2 of 5 stars
Review of Domaine des Remparts Hotel & Spa

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Domaine des Remparts Hotel & Spa
4.0 of 5 Hotel   |   Km 4 Route de Fes "vers Tallaght" | BP. 2708, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #270 of 465 Hotels in Marrakech
Paris, France
1 review
7 helpful votes 7 helpful votes
“Avoid this hotel”
2 of 5 stars Reviewed March 31, 2013

We stayed at the domaine des remparts a good few days, just long enough to realise that, even though the staff looked friendly at first glance, some of them were real thieves. Several things disappeared from our room, including our brand new mobile phone. We complained to the director, Thierry, but he is not worth more at all. He did not try to help, and the cherry on the cake was the invoice he gave us at the end of the stay: he charged us for things he said he would offer us and also for things which were supposed to be included in the price of the stay. And when we told him we were not ready to pay for those, he became extremely aggressive. We ended up paying as we did not want our holiday to turn into a real nightmare.

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    91
    49
    17
    11
    18
See reviews for
41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed here last June and had an amazing time. The hotel staff were more than happy to help with anything we needed and made us feel very welcome. Although we had some issues with our original room, we came back from dinner to find around 50+ large ants had infested the room, as soon as we notified the hotel staff they were very apologetic and changed our room instantly. The rooms were cleaned every day and were very spacious with a large bathroom and private outside area making them perfect places to relax away from the pool. The food was fantastic and offered a range of authentic dishes at both breakfast and dinner (we were only half board but would assume it was the same for lunch). Most of the hotel staff including their taxi drivers spoke relatively good English and were more than happy to suggest some great places to visit! The overall hotel was very clean and a perfect place to relax, it only took about 15-20 minutes to reach the centre of the old town so it was perfect if you just wanted to pop out for a few hours. There is also a wonderful spa on site which is worth a visit especially if you just fancy a relaxing day around the hotel! This really is a fantastic hotel and it made our first trip to Morocco even better!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Muscat, Oman
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 4, 2012

As soon as you step into the main hall of this boutique hotel you know you are in for a period of serenity, and relaxation. It is rare in 2012 (at least for me ) to be in a place where one is able to hear  their own breathing.

The fireplace to the right of the main entrance entices coziness, but it is the double glass doors leading to the manicured gardens that must be the best feature. As I sat near the fire place I was offered a drink from the little bar at the corner of the hall, and this is where Ibtisam the "receptionist" (there is no reception desk) handled my registration.
The experience was certainly not your  standard hotel check in ritual, this a place where the receptionist remembered your name. Home away from home. After all there are only 32 suites.

While I was being shown around the property including the little library, It was the pool towards the middle of the garden that got my attention. With palm trees reflecting on the water, images of Alhambra of Granada were not too distant.

My suite had a separate toilet, and bathroom. The latter had separate bath and shower, all decorated in the spirit of the desert. The big room opens up to a little garden leading directly to the pool, and it comes with its own fireplace. While bed was normal it was the sheets that perfected the sleep experience.

I tried the spa twice, once for a massage, and another for a hamam and a massage. Nothing to fault, with the added advantage of being good value for money.

I would definitely recommend this place for those who are looking to experience a combination of coziness, relaxation and want to avoid run of the mill establishments.

Room Tip: I walked around property they all looked similar from the outside. You may request to be closer to r...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lisboa
Top Contributor
191 reviews 191 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed December 30, 2011 via mobile

This small resort as a friendly and cosy environment. You can eat by the pool at lunch, and use your own chemny at your large suite. Very interisting for golfers as it is near three golf courses, 5 minutes drive.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, Canada
1 review
5 of 5 stars Reviewed December 4, 2011

I could not imagined a better place to relax! The service was at all times excellent: and all employees, they were happy to speak english to us for my friend. We were welcomed warmly although we were dropped off from a dusty SUV in our hiking clothes. we would like to thanks youcef for his help, suggesting and recommendation, he know every thing about marrakech sightseeing (THE YOUNGEST GOLD KEY).
We enjoyed the opulent spa every day, as well as the stunning pools. The room and all public spaces are extremely well appointed with amazing attention to details.

The prices really do not matter at this point. This was an amazing experience,

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Great Yarmouth, United Kingdom
1 review
5 of 5 stars Reviewed December 2, 2011

Just back from a 5 night break and can't speak highly enough of the place and staff. Lovely size suite and private garden with very clean pool. Staff couldn't do enough for us, although it did help to speak French. Even the hotel dog made us feel welcome and sat (slept) with us every lunchtime. Chief happy to cook lighter meals for us when we asked - nothing wrong with the daily menu but 3 course meals twice a day took its toll! The Spa was also first rate. We were luckly that the hotel was under booked and the weather had perked up for our visit, but even with a full hotel we're sure the service would be the same. It was an oasis in a quiet area but only 10 mins by taxi to the centre. Just what we wanted!!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama, Bahrain
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2011

I've been there for a break with the family. The resort and the rooms are outstanding. The service is sometimes a bit local, with its advantages and disadvantages ... But staff are always trying their best and are well supervised by french management. The spa is fabulous. I'll go back there without any hesitation. And the price are very reasonable compared to other places I’ve been to in Marrakech.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Domaine des Remparts Hotel & Spa

Address: Km 4 Route de Fes "vers Tallaght" | BP. 2708, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #270 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Domaine des Remparts Hotel & Spa 4*
Number of rooms: 32
Official Description (provided by the hotel):
In the heart of Marrakech's Palm Grove, the Domaine des Remparts, with its 2-hectare park and an astonishing view of the Atlas Mountains, is a genuine haven of peace. Hanging in the Spa Cocooning, the scents of the Orient will delight your senses. Enjoy also a large variety of facilities: heated swimming-pool, clay court, fitness center, shop, library and two restaurants. ... more   less 
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