From initial contact to final thank you the service was impeccable. Ron, the owner is super responsive, thoughtful and kind. The booking process was simple with direct contact and payment with him. We booked for three nights staying in the junior suite, complete with sun terrace and plunge pool ( sadly not used as one would have to be pretty intrepid to immerse in the ice cold water in February but would be ideal in the heat of summer). The room is huge with a separate bathroom down stairs within the suite with walk in wardrobe. The room is furnished in an evocative Moroccan style with fireplace, curtained bed area, settee and desk. There are plenty of quality toiletries including some lovely soap. There is a hair dryer. Remember European adapter for charging your electronic gadgets but we are sure if you needed one it would miraculously appear!
It is possible to have the open fire operational but we would counsel against this as the smoke extraction via the chimney is not hugely efficient! There are efficient radiators anyway!
On arrival there was a lovely plate of fruit and this was replenished throughout our stay. We like our tea and drank copious amounts all served by Abdel - the housekeeper who was always ready to brew up whenever we requested. The mint tea is particularly refreshing. on Abdel nothing was too much trouble - he speaks very good English and also put up sympathetically with our pigeon French! His manners are impeccable and he is helpful when you need to find out local information such as taxi fares but he also lets you make your own way. Mina, his sister is a wonderful cook and we enjoyed her homemade breakfasts and two evening meals with Moroccan wine.
We ate out at the Tanjia one night and frankly her cooking eclipsed the quality that we were served at this restaurant. We did however,enjoy our night at the Tanjia especially the Belly Dancer!
We were able to come and go freely from the Riad and whilst it is located down some fairly narrow alleyways we felt very safe especially as there is a night time security guard for extra peace of mind.
At the top of the Riad there is a beautiful roof terrace which all guests can access. This has vines, lemon tree and a host of other plants which surround sun loungers and a cushioned seating area. It is wonderful to take refreshments up here in the sun and gaze across the roofline of the Medina seeing nesting storks, the Koutoubia Mosque, Atlas Mountains and be aloof from the hustle and bustle of the streets below.
Our tips for a varied stay are to take a trip out to the Atlas mountains with a driver guide ( be aware that the driver's price about 700 dhs does not include the separate guide up to the waterfalls up to 450 dhs or the usual Moroccan pressure to buy from souvenir stalls!) Majorelle Gardens are beautiful and well worth a visit including the tastefully presented Berber museum. Try not to stray off the well- beaten narrow thoroughfares as it is easy to get disorientated but there are always people there to lend a hand - at a price and they can get quite aggressive if not rewarded - be strong and this will not be a problem. The various guide book maps are not super helpful and road names are hard to find and many understandably are in Arabic.
We had a wonderful trip and dearly hope to return soon and would only stay at one place - THE RIAD HAYATI.