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“A welcome sanctuary” 4 of 5 stars
Review of Riad Hayane

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Riad Hayane
Derb Kbala No 147 | Marrakech Medina, Marrakech, Morocco (Formerly Riad Ksiba)   |  
Hotel amenities
Ranked #153 of 464 Hotels in Marrakech
England
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“A welcome sanctuary”
4 of 5 stars Reviewed February 6, 2010

We were welcomed with tea by a rose petal strewn pool and the news of an unexpected upgrade to the first floor rooms- more light and quieter if someone else has an early breakfast. Nothing was too much trouble, from a chilled glass of wine on the roof terrace to translating the cultural divide that enabled two of us to visit the local hamman. Yes, it is a 15-20min walk into the centre of town, but that gave ample opportunities for taking in the life of the streets unencumbered by other tourists.

  • Stayed October 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
    18
    7
    0
    3
    0
See reviews for
4
13
2
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
UK
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2010

We only had one night here before moving on, but it was a perfect introduction to Morocco. We received a warm welcome and excellent refreshments. We were personally escorted a good part of the way into the centre in the evening. Breakfast in the coutyard was fantastic. Overall a lovely location with helpful staff.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2010

Marrakesh can be hard work so was nice to be in quite a bustling part of the city but be in perfect peace and quiet inside the Riad. The staff couldn't have been more considerate, helpful and friendly - to the extent of lending us cash when we had had trouble with the ATMs! The room was pleasant and comfortable - the strewn rose petals were a nice touch. The public areas esp the roof terrace were comfortable and interestingly and attractively decorated. We had our meal there the night we arrived and it was one of the two best meals we had the whole of our stay. The location was excellent, all the major attractions of the medina within walking distance but away from the major crowds. Mind you, we like to walk, if you don't you can pick up a taxi from outside the nearby Bab Ksiba or the staff will order you one. We loved it and would go back and recommend it to others. I'd say however that any traditional Riad is not the place for you if you expect your accommodation to provide entertainment and all 21st century hotel mod cons. Steep stairs, open plunge pools, lots of ornaments make them, I think, unsuitable for small children. Paying electronically we found could be a problem throughout Morocco; one problem is actually connections, we had probs at ATMs, and as for credit cards remember they get less money if you pay by card and Morocco is not a rich country.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atherstone
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 9, 2010

Not quite as lovely as photos indicate, just Ok. Nothing to do in riad. It is just that bit too far from centre of town to bother returning in the day. Maybe better in summer when you could sunbathe on roof terrace. Ali was very obliging. However breakfast out in the cold was none too special. No heating in the riad except for the electric heater in our room.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ipswich
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2007

My girlfriend and I stayed here for a week and loved every minute of it. As crazy and mad as the Medina is, the Ksiba is as relaxing and calm. From the lovely roof terrace to our cool and peaceful room this place was exactly what is required to escape the hustle and bustle. The 3 Moroccans that ran the place were really friendly and helpful and one spoke good english when our francaise wasn't quite up to scratch. They organised a driver to take us up to the Atlas mountains for a day for 750 Dirhams. It was a great trip and we were able to avoid the other large groups of tourists. The breakfasts of Moroccan pancakes and coffee were a great start to the day.

The Jemaa El Fna is only a 15 minute walk through a series of typically busy streets with plenty going on - never a dull moment. I would thoroughly recommend the Ksiba as a peaceful and relaxing place to stay while you enjoy the exitement and craziness.

  • Stayed November 2007, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2007

This Riad is absolutely wonderful if you'd like to sample true Morocco. Its nestled into a quiet corner of the very busy medina and it was quite surprising to experience how peacful and tranquil it felt.

The staff are fantastic and helped organise and book the variouys restaurants and excursions we wanted to go to. This Riad is ideal if you're looking for something that is child friendly and somethin a little different from a standard hotel.

Djema el fana is a 15 minute walk from hotel and about 5 minutes from
the Saadian tombs so perfect for anyone that likes to site see.

  • Liked — Beautiful Rooms, Excellent service
  • Stayed June 2007, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2007

Very similar comments to the review below. Good value, Beautiful Riad, a real oasis of calm, 6 good sized rooms opening onto a central
courtyard. Rooms have no TV (there is one central one if needed) or Hilton-like mod cons (if you want that, don't book a riad) but hot water etc never ran out.

Also several sitting rooms to relax and chat and really great sun terrace on the roof with sunloungers etc.

Very helpful and attentive staff who are there at all times if needed
but are never intrusive. Helps (as with all of Morrocco) if you speak
some French.

Riad location is in the old town and very close to saadian tombs and some sights, but a 20 minute walk to the centre and souks and most other sights etc.

  • Stayed April 2007, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Hayane

Address: Derb Kbala No 147 | Marrakech Medina, Marrakech, Morocco (Formerly Riad Ksiba)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #153 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Riad Hayane with 6 rooms has been recently renovated with passion and enthusiasm, while maintaining its authentic architectural structure. It is located in the Kasbah area of the Medina of Marrakesh, close to the Royal Palace and unavoidable tourist places (Saadian Tombs, the Bahia and El Badi Palace). The famous Jemaa El Fna Square and the souks are reached in 15 minutes walking. The riad is easy to find (ask the Bab Ksiba). To go out in the city, taxis just waiting for you at the door. If you have a car, parking is 60m from the riad (20 Dhs per day or 1.80€), the airport is at 10 minutes. Emilie & Franck - the host - and the entire team of Riad Hayane are at your disposal to ensure you a memorable stay and guide you to explore the richness and effervescence of the city of Marrakech and its surroundings. Welcome home! ... more   less 
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