We never stayed in this Riad but we just have good words to say about it and about the people who run it.
My husband and I were in Marrakech two weeks ago. We arrived at the Medina around 8 pm. It was a dark, cold and rainy evening. We got lost and some teenagers approched trying to get a few dirhams from us it they led us to the hotel. In the end, there were the four of us who were completely lost in the small alleys of the Median. And, by mistake, we knocked on this Riad door. It wasn´t our Riad but they took us in as if it was. They shoo away our "guides" and treated us as a customers, offering green tea while they were calling our Riad and asked them to come to pick us up. They were very very kind to us. And, what we could see from the Riad, the hotel was just amazing. Next time we go to Marraesh, we will stay there. No doubt about it! Highly recommended..