If I could give half a point rating I would!
My partner and I booked a few days in Marrakech and this Riad appeared on their website as "hotel of Generosity", it was pretty central and looked amazing on the pictures. Such a shame it failed in all aspects apart from being central. The two ladies who ran the front of house were horrid. Unfortunately we are not fluent in French or Spanish, but they were even worse at English. There was some confusion with when you had to pay for your stay, so we ended up speaking with the owner Stefan, who fortunately clarified that for us. As it was during Ramadan, we thought of buying some food from the market to eat at the riad, which we were forbidden to do. So was drinking anything purchased outside of the riad. This hadn't been explained to us beforehand. We tried to exchange some euros for dirhams, as most hotels/riads offer this but were told they don't have any. The coca cola which was offered on our arrival was then charged to our room at restaurant prices.
We booked 3 x nights so we got a complimentary meal, which was actually rather good. The breakfasts however were terrible and consisted of stale bread and some pancakes with jam or honey. And coffee is only served at breakfast.
The free wifi was intermittent and most frustrating.
After staying in a riad in Essaouira we got accustomed to Moroccan friendliness and level of hospitality that they are known for, and sadly the staff at Riad Dar el Kheir was less than accomodating. Will not recommend this riad to anyone visiting Marrakech!
- Official Description (provided by the hotel):
- Entirely renovated in 2006 respecting the original architecture, Riad DAR EL KHEIR is traditional home, but with all the modern comforts, located in the romantic medina of Marrakech, at 5 minutes working from the famous place Djemaa el Fna , your guest can relax on our quiet terrace and enjoy the sun. Afterwards they may sample the fabulous Moroccan cuisine on the patio. The Riad is built around 2 flower-filled patios in the center with nice swimming pool, includes six rooms and nice terrace roof. ... more less
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