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“Shame about the staff!” 2 of 5 stars
Review of Riad Amira Victoria

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Riad Amira Victoria
3.0 of 5 Bed and Breakfast   |   12, Derb El Baroud, Hart Essoura | Bab Kechich, Médina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #532 of 1,120 Marrakech B&B and Inns
Guernsey, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Shame about the staff!”
2 of 5 stars Reviewed December 6, 2013

We had booked here for a week in early November as a group of two couples. This Riad is well hidden in the Medina and unless your taxi driver takes you to the front door you will struggle to find it. After ringing the bell the gates and door were opened and we were allowed in. No welcome greeting, not even a smile. The Riad itself is in fact like a little oasis in the midst of all the chaos outside and therefore on arrival we had high hopes. That was as good as it got. We had booked two double rooms but ended up with one double and one twin, the staff were very unhelpful, never smiled, never told us what time and where breakfast was, never told us about the Hamman in the riad, or informed us that we could book to eat at the riad in the evenings and would we like to. If we did manage to find somebody to ask a question then we were made to feel as if we were being a nuisance. You have to wait to be let out and then the doors are locked behind you. The same when you arrive back, you have to ring the bell and wait for somebody to let you in, again without and welcome or smile.

Breakfast was quite repetitive but there was plenty of it and it was always fresh, although as we were early risers and quite often up and wanting a drink before the rest of our group joined us we struggled to get one! The guy who served breakfast would keep walking past us and ignoring us even though we had politely asked for tea and coffee several times. I got the impression that he did not want to serve as we were sitting at a table laid up for 4 until the other 2 joined us. One morning we waited about 40 minutes to be served - totally unacceptable. We all tried our best at speaking as much of our basic French as we could to be polite, but still were ignored.

The Riad is quite isolated from places to go out to eat so if you fancy a quick snack or are just too tired to tackle the chaos of the Medina then unless you have pre-booked dinner which I think you have to do in the morning or even the day before (not sure because no one ever explained to us) then you are pretty much stuck, especially if some of your party are not feeling well.

After three days of feeling unwelcome, isolated and pretty much a prisoner once locked in, we decided that we could not endure a further 4 days so decided to book somewhere else for the rest of our stay in Marrakech! It did not bother us that we would have to pay again for new accommodation it was just nice to know that we would be going somewhere that we would feel welcome!

  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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202 reviews from our community

Traveler rating
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    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Letchworth, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

What a fantastic property to stay in. Spent a long weekend with a group of friends to celebrate a big birthday and had a fantastic time. The rooms were traditional, beautifully furnished and very clean - just like the photos on the website. The location was excellent, in the heart of the Medina so easy to walk around or close to a taxi rank where reliable drivers could be found. The staff were very friendly and could not do enough for us, including supplying English tea with cold milk, which became a bit of a standing joke since the Morroccan style tea is sweet and without milk.
Breakfasts were varied and served on the beautiful roof terrace. We also ate a traditional tagine dinner on the rooftop terrace after an interesting cookery demonstration to show how the food was prepared. We were able to enjoy wine with our meal and it was very good value - better than many of the local restaurants for quality and service.
The riad has a hammam which was a wonderful way to relax and unwind from the hot and hectic streets of the medina. Being washed and scrubbed was quite an experience and left the skin feeling so soft and clean.
I would have no hestitation recommending this riad and we could not believe how good value it was.

Room Tip: The rooms all face into the courtyard and so there is not a problem with noise. Ground floor rooms w...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southend-on-Sea, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2013

Stayed in the riad on a weekend break with a group of girlfriends. The location was good - right in the heart of the medina. The rooms were beautiful and traditional as well as being clean.(Would make a good romantic break). Breakfasts were varied and we had a delicious quality meal served on the rooftop terrace with wine. The staff and management were friendly, helpful and accommodating, even providing birthday cake after we'd explained that we were celebrating a significant birthday. While there we had a cookery lesson and a hamman both based at the riad. The cookery lesson was ok but was cheap; the hamman excellent. Wouldn't hesitate to return or highly recommend.

Room Tip: Our group had two rooms both excellent - one accommodated 4 of us in two separate rooms on two level...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 8, 2013

Lived in the Riad for a week. The staff was nice, the room was cosy and clean. Good breakfast and if you want, they cook you lunch or dinner. The food was better than what you can get on most turist resturants!
The riad is placed near the Souk end the El Fna square. But when you are in the riad the atmosphere is nice and quiet.
You can get a map from the riad and follow the way they recommend to the souk. It's so much easier than following signes on the streets or boys who is not showing you the right way!
A lovely stay!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 28, 2013

We stayed in this riad for 2 nights and just loved it!!! Really nice rooms, which are big and really clean and a good bathroom; beautiful rooftop- where you have your breakfast; friendly staff- only problem: not all speak englisch& french fluently; located 15 min by foot away from the big market place in the middle of the medina.
The only negative thing is: you have taxes from 3€ per nights per person- that's more than we usually had to pay in marocco.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Doha, Qatar
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 25, 2013

We stayed 3 nights at Riad Amira Victoria and found the experience to be wonderful. The breakfast served in the roof top terrace every morning was a brilliant way to start the day and the staff were helpful, polite and welcoming. We loved the location of the riad, deep in the madina which allowed easy access to all of the main attractions and sights. This riad was recommended to me by a friend and I would highly recommend it to others. High levels of cleanliness, very relaxing, when I go back to Marrakech, I will stay there again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2013

This is a very pretty little hotel/riad, but the location is not the greatest. It's hard to find your way to the main square and someone is always waiting to guide you there for a tip—even when you tell them no. We had a room booked for three nights, and when we got there he said they were overbooked and sent us to the riad next door. That was kind of a nuisance, but it wasn't the end of the world. The other riad was nice enough. The room here was pleasant and breakfast was good—different each day—with homemade yogurt, fresh o.j., coffee or tea, different Moroccan breads, and one day a Moroccan doughnut. Some other guests said they had dinner here and it was quite good, but you have to order it a day in advance, so that is something to consider. Wish we had done that. If you're not in the mood to go out into all the hubbub, a quiet dinner in this relaxing little hotel would be nice.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Riad Amira Victoria

Address: 12, Derb El Baroud, Hart Essoura | Bab Kechich, Médina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #532 of 1,120 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riad Amira Victoria 3*
Number of rooms: 11
Official Description (provided by the hotel):
A stone's throw from the Marrakech Museum and the Mederasa Ben Youssef, a genuine haven of peace and quiet, Riad Amira Victoria, welcomes you in from the hustle and bustle of the souks. Indeed, a beautiful home with over 500 square meters on the ground floor the riad boasts 11 bedrooms with views on the two tree-lined patios. Original labyrinth style architecture with Moorish lines symbolizing the epitome of traditional Moroccan art. ... more   less 
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Also Known As:
Riad Amira Victoria Hotel Marrakech

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