We had booked here for a week in early November as a group of two couples. This Riad is well hidden in the Medina and unless your taxi driver takes you to the front door you will struggle to find it. After ringing the bell the gates and door were opened and we were allowed in. No welcome greeting, not even a smile. The Riad itself is in fact like a little oasis in the midst of all the chaos outside and therefore on arrival we had high hopes. That was as good as it got. We had booked two double rooms but ended up with one double and one twin, the staff were very unhelpful, never smiled, never told us what time and where breakfast was, never told us about the Hamman in the riad, or informed us that we could book to eat at the riad in the evenings and would we like to. If we did manage to find somebody to ask a question then we were made to feel as if we were being a nuisance. You have to wait to be let out and then the doors are locked behind you. The same when you arrive back, you have to ring the bell and wait for somebody to let you in, again without and welcome or smile.
Breakfast was quite repetitive but there was plenty of it and it was always fresh, although as we were early risers and quite often up and wanting a drink before the rest of our group joined us we struggled to get one! The guy who served breakfast would keep walking past us and ignoring us even though we had politely asked for tea and coffee several times. I got the impression that he did not want to serve as we were sitting at a table laid up for 4 until the other 2 joined us. One morning we waited about 40 minutes to be served - totally unacceptable. We all tried our best at speaking as much of our basic French as we could to be polite, but still were ignored.
The Riad is quite isolated from places to go out to eat so if you fancy a quick snack or are just too tired to tackle the chaos of the Medina then unless you have pre-booked dinner which I think you have to do in the morning or even the day before (not sure because no one ever explained to us) then you are pretty much stuck, especially if some of your party are not feeling well.
After three days of feeling unwelcome, isolated and pretty much a prisoner once locked in, we decided that we could not endure a further 4 days so decided to book somewhere else for the rest of our stay in Marrakech! It did not bother us that we would have to pay again for new accommodation it was just nice to know that we would be going somewhere that we would feel welcome!
- Official Description (provided by the hotel):
- A stone's throw from the Marrakech Museum and the Mederasa Ben Youssef, a genuine haven of peace and quiet, Riad Amira Victoria, welcomes you in from the hustle and bustle of the souks. Indeed, a beautiful home with over 500 square meters on the ground floor the riad boasts 11 bedrooms with views on the two tree-lined patios. Original labyrinth style architecture with Moorish lines symbolizing the epitome of traditional Moroccan art. ... more less
- Reservation Options:
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- Also Known As:
- Riad Amira Victoria Hotel Marrakech