PLEASE NOTE MY RATING IS FOR THE STAFF AND NOT THE RIAD. I would rate the actually riad a 4 but the staff made our stay feel very very uncomfortable.
Me and my friends just came back after a 7 night stay here for my birthday. RUINED. The Riad is very beautiful and really what you would expect of Morocco. However, the staff are the most impolite people I have ever met on my travels. You are locked in and out every day/night. You get dirty looks from them, none can speak English, breakfast is thrown down on the tables and is the same everyday. If you wanted an extra juice with breakfast, you will pay for it. There are no price lists anywhere int he Riad, no times for breakfast or dinner, nothing. No welcome signs. Definately no Hammam too.
Room was nice, air-con, not great but helped. Big bill at end of week with no breakdown of costs. Thrown out of room at 11:30, asked to stay till 5 because flight was in evening, told no there was people coming, LIE, we was in reception all day and no one arrived, rooms were empty. Found somewhere to have a beer on my birthday only for it to be spoilt by the rude and bad mannered man working in the Riad because we woke him up to let us in the Riad.
Riad is about a 20 minute walk to the square, you will get hassled and people want money to help you if you get lost. All part of the experience, but paying someone for directions is not.
Mani square fun and exciting, great food stalls and the best orange juice you can buy (only 4dh) for less than 40p a glass, Great barter and jokes from people working on the stalls to get your custom.
So just to say, stay away from this Riad, you will not be made welcome - the night we arrived we was thrown 4 cards to complete, gave passport, and pointed to the directions of our rooms. We was given a bottle of water for the room (charged at the end of stay). One night we thought we would stay in and order their dinner, for 20 euros per person it certainly may taste nice but it definitely is not worth 20 euros. Starters: Salad, Main: Tangine meat, Desert: Fruit. Waste of money. Oh a glass of water too. No wine, No soft drinks.
We had room number 8 and my friends were in room number 1. Number 8 is fine, spacious, twin beds a bit small but it was fine to sleep in. Room 1 is like a shoe cupboard, bathroom full of mould, air con hahah - i could blow air faster out of my mouth - Ceiling fan, Too noisy to keep on. No fridge in any room to keep drinks cool. No TV in any room. No phones in any room. WiFi if front forecourt of Riad is very good but will not work towards back of riad.
The so called 'MANAGER' was rude and obnoxious and only interested in taking your money. We see him twice in 7 days for a total of 3 or 4 mins in the whole week. He could not care less about anyone other than how much he is earning. I even told him the girls were a bit scared to stay in room 1 (which is in the forecourt on the ground floor) but he said they was not. I told him he promised us a room next to each other but he just shrugged his shoulders and walked away. That was the last we saw of him until he asked us if we wanted an excursion, we looked at him and shrugged our shoulders and walked away. Ditto!
There is one lady who works there, maid, she was the only one who smiled at us or greeted us humanely. The 'head' maid was a real nasty piece of work along with the man who works night and day, they are truly disgusting and nasty people. No way are they what other people say on here. On the day leaving we even caught the woman going through my friends underwear and laughing.
I have traveled the world and experienced 1, 2, 3, 4, 5 star hotels. This was by far the most unwelcoming place i have ever stayed in my lifetime of travelling.
I wish I could put 0 for service, but this is not on the rating system. Just please think very carefully about staying here, there are many places to stay in Marrakech you do not need to book this.
Room 1 is in the courtyard where everyone will walk through, small, hot, and a very mouldy shower...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.