Four of us stayed for 5 nights at Riad Dollar des Sables. The situation off the Place Jemaa el Fna, through the souk and down some rabbit warren alleyways was quite excitng. However an easy to interpret plan larger than a business card would have been useful.
The Riad courtyard was charming and the slighty scruffy roof terrace was a pleasant place to catch some winter sunshine but our room was dingy and cheerless with no attempt at style or character. Our friends had the 'suite', a misnomer. A request for a second bedside lamp was studiously ignored. We would return to find mobile, laptop and electric toothbrushes which had been left on charge had been disconnected. We are sure it wasn't the fault of the maid but probably an economic order from above.
The poor quality bedlinen would have been shameful for the cheapest of hostals. Waking the first morning after an uncomfortable night with a stiff neck from sleeping on a 'pillow' which even a stone saint recumbant on a tomb would have found testing, my request for another pillow was greeted with derision by the owner and I was informed that they did not have spare pillows but it could have more stuffing....?
The advertised strong WiFi signal was very erratic and only accessible in the downstairs public areas and not in the rooms.
The staff were friendly and helpful. Faoud came to rescue us one night when we were totally lost, with a smile and no problem. Mouna the charming cook produced a good dinner but it was more expensive for similar around the square. We were charged for water as if it was wine! Compared to other lower priced places, the breakfast was rather meagre.
We just felt that there was an tense atmosphere between the owner and the staff.
Having experienced other vastly superior Riads in Morocco but in the same price bracket, may we suggest to Cathy that she either dramatically improves her presentation or adjusts her prices to reflect the Raid's standard.
- Official Description (provided by the hotel):
- Riad Dollar des Sables is a nice traditional guest house of 6 rooms ( 3 doubles, 2 twins and a very romantic Suite for two and can be transformed into a triple with an extra charge ). The ideal location inside the Medina allows you to explore the city easily. The Riad is located at the entrance of the main Souk,called "Smarinnne" and the famous Square "Jema el Fna" only at a 2 minutes walk. Upon arrival, we recommend you to book our airport pick up, especially by night , to avoid the fake guides; we can also meet you at the Square , or pick you up at the airport, for an extra charge (220 Dhirams :2 guests or 150 Dhirams for 1 guest) so don't hesitate to contact me , giving me your flight details so that I can arrange this service with my private driver.Our driver will drop you at jema el fna Square within 10 minutes, and we will be there to meet you. As soon as you get inside the House , you will be touched by the enchanting atmosphere of Riad Dollar des Sables. The whole staff is welcoming you with a smile, and a special attention : coloured candles, fresh roses petals at your feet, delicate flavor in the air and oriental music..just to make you feel in the mood and comfortable.Passing through the corridor, you will discover the peaceful courtyard and its fountain made of traditional mosaics.On its terrace, Riad Dollar des Sables offers a relaxing and traditional Hammam ( run with wood) and massages for a very good price;First, you will be invited to share with me (Cathy) a sweet refreshing mint tea and moroccan pastries.As I'm living all year long in Marrakesh since 2006, I know quite well the city and shall be happy to share with you my experience , giving you all the useful information and good adresses to enjoy your stay .We shall give you a map to sign the main monuments to visit or restaurants around. We can also provide moroccan meals at the Riad and cooking class with my cook Mouna; ... more less
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