My girlfriend and I stayed at Shemsi from the 2nd to 6th of July, in the middle of Moroccan summer (hot with a capital H). We were expecting alot from this place due to all the good reviews by previous patrons, and we were thoroughly suprised. Riad Shemsi is a true oasis in the Medina, and far exceeded our expectations! The staff are very attentive, uninstrusive and could offer genuine advice on places to eat and see. We stayed in the Chocolate Suite which is by any standards a lovely room, and the rest of the Riad is equally immaculate and well appointed. The swimming pool was greatly appreciated, and although not olympic in size, it is a genuine pool and not a converted fountain.
On arrival the AC was faulty, and after 15 minutes a repairman showed up. I assume he could not fix it as he was given a (descrete, but audiable) ear ache from the woman in charge, and shortly afterwards another man showed up and to fixed the fault after a good hours work. I am familiar with ear ache regardless of culture or language...
The location is perfect as it is easy to find after a walk round the Souks, and also because it is in a quieter (and cleaner) part of the Medina - which you will really appreciate as Marrakech gives new meaning to the words "hectic" and "chaotic".
The food and drink offered are of good quality at a fair price. Water, english tea, mint tea and juice were offered FOC (all day and night) as well as light breakfast (served upon request) consisting of maroccan pancakes, baguette, jam and natural yoghurt with a choice of tea or coffee. My only comment would be that the seasoning is suited to european taste, which will suit most, but probably not foodies.
Finally, I must add that I am a rather spoilt traveller, who usually stays at rediculosly over priced resorts and hotels - and I'm usually rather dissapointed. Riad Shemsi is by any standards, world class. We will definately return again soon.