We reserved two rooms and paid a deposit for the night of Jan 2. We arrived at the ryad at the end of the day to be told that there was only one room available. We were put in a bad spot as we had invited guests from overseas and we were expected to be knowledgeable and experienced people who live in the country. At the ryad there were only employees who told us that there boss was not available but we insisted to be in touch with that person. With much insisting in our part and hesitation in theirs they dialed his number. He said that we were advised in advance by email that we were transferred to some other place. That was a blunt lie. No email ever reached us announcing the change. Normally this type of communication is made in order to seek the client approval. This was not the case. It seems that the ryad manager decided on his or her own to transfer us may be assuming that his idea of transferring guests can be taken wholeheartedly by these. This kind of behavior is not and can not be permitted. People are not herds of animals to be driven according to the herder needs and wishes. But because it was already dark and Marrakech was full of tourists we accepted what was offered to us just to avoid dragging our poor guests from place to place looking for another lodging.
And as if the problem of the previous evening was not enough we had to spend at least one hour in the only morning we had programmed for Marrakech going over the cost of the rooms we were given. The price of the rooms we had reserved needed to be adjusted according to the employees of the two ryads. We did not agree with that and with difficulty they consented to to the original price. It is fair to say that the poor employees of both places tried their best to defend the interest of their bosses but also understood our rights and point of view.
I will advise the manager of this ryad to communicate with his clients and make sure that the communication flows and not to put both the clients and his or her staff in difficult situations while he or she is traveling elsewhere. This incident is also going to be reported to to the local authorities
- Official Description (provided by the hotel):
- Marrakech the Red City found its jewel: Riad Adika completely renovated (2014). Conveniently located in the medina, the souks, in the middle of a park, Riad Adika offers its guests peace and tranquility. Whether for leisure or business, a honeymoon, living with friends or family room, has everything to make your holiday unforgettable. Ability to Privatize all Riad with his staff. Its five rooms and three suites can accommodate two, three or four people. Tastefully decorated they are all air conditioned, equipped with minibar, safe, bathroom with shower or bath. There is also a lounge with library, satellite TV and .Wi-Fi available throughout the riad. Our House and Suites are all tastefully decorated air-conditioned, equipped with minibar, safe, bathroom with shower or bath. There is also a lounge with library, Satellite TV. Wi-Fi and available throughout the riad. Your hosts have also thought about your relaxation and enjoyment. We offer a host table or you can discover the Moroccan gastronomy. The team of Riad Adika thought lovers of Moroccan cuisine. As host table will offer a variety of tasty dishes prepared by her cook Bouchera. A Map Room service is also available. (Salad sandwich- etc ...) In the patio a year-round heated swimming pool is available. A beautiful solarium and spa (steam room and massage) await. Whatever your desires attentive and discreet staff will always be there to satisfy your every desire. Soon at Riad Adika, the pearl of Marrakech. Adika Riad Marrakech guesthouse is situated in the Medina neighborhood level Riad Laarouss at the entrance to the souk, it is 10 minutes from Jemna el Fna. You can visit the Museum of Marrakech and the Medersa Ben Youssef which are 5 minutes from the Riad. The Riad is very accessible parking 150m. Access to Souk 250m. To reach us take the direction Laarouss- Riad Mohamed College 5, then head towards the Derb Sidi Bouamar. Once in the Derb take the first Left (after the two grocers). At the end of the street you will arrive at Riad Adika. In the patio a year-round heated swimming pool is available. A beautiful solarium and spa (steam room and massage) await. Whatever your desires attentive and discreet staff will always be there to satisfy your every desire. Soon at Riad Adika, the pearl of Marrakech. Pierre is the team of Riad Adika will be pleased to welcome you ... more less
- Reservation Options:
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- Also Known As:
- Riad Adika Marrakech
- Riad Adika Hotel Marrakech