We reserved two rooms and paid a deposit for the night of Jan 2. We arrived at the ryad at the end of the day to be told that there was only one room available. We were put in a bad spot as we had invited guests from overseas and we were expected to be knowledgeable and experienced people who live in the country. At the ryad there were only employees who told us that there boss was not available but we insisted to be in touch with that person. With much insisting in our part and hesitation in theirs they dialed his number. He said that we were advised in advance by email that we were transferred to some other place. That was a blunt lie. No email ever reached us announcing the change. Normally this type of communication is made in order to seek the client approval. This was not the case. It seems that the ryad manager decided on his or her own to transfer us may be assuming that his idea of transferring guests can be taken wholeheartedly by these. This kind of behavior is not and can not be permitted. People are not herds of animals to be driven according to the herder needs and wishes. But because it was already dark and Marrakech was full of tourists we accepted what was offered to us just to avoid dragging our poor guests from place to place looking for another lodging.
And as if the problem of the previous evening was not enough we had to spend at least one hour in the only morning we had programmed for Marrakech going over the cost of the rooms we were given. The price of the rooms we had reserved needed to be adjusted according to the employees of the two ryads. We did not agree with that and with difficulty they consented to to the original price. It is fair to say that the poor employees of both places tried their best to defend the interest of their bosses but also understood our rights and point of view.
I will advise the manager of this ryad to communicate with his clients and make sure that the communication flows and not to put both the clients and his or her staff in difficult situations while he or she is traveling elsewhere. This incident is also going to be reported to to the local authorities
- Official Description (provided by the hotel):
- In the heart of Medina at a few steps from souks and famous Place Jem�a El Fna.Our 8 extra comfortable suites and rooms are all equipped with reversible air conditioning The heated pool and the outdoor and indoor lounges. ... more less
- Reservation Options:
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- Also Known As:
- Riad Adika Marrakech
- Riad Adika Hotel Marrakech