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“Absolutly amazing Riad. Everything you'd want from Marrakech.” 5 of 5 stars
Review of Riad Puchka

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Riad Puchka
24 derb Hadada | Medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #324 of 1,072 Marrakech B&B and Inns
Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
“Absolutly amazing Riad. Everything you'd want from Marrakech.”
5 of 5 stars Reviewed August 13, 2011

This review is a little late as I completely forgot to add it! My boyfriend and I went to Puchka last July 2010.

We organised a transfer from the airport to the riad with Mustapha through emailing which was great. The trip was bumpy to say the least but was great to get the first glimpse of Marrakech. When we got the riad we were blown away. The alley to get there looks like a normal, dark alley but when you get in it really is like a whole other world. It's decorated in traditional Morrocan style which amazing colors everywhere.

Mustapha met us in the riad and sat us down to talk about everything. He gave us bottles of cold water which was nice in the 40 degree heat. He talked about the riad, the surrounding area. He also gave us a map and circled the riad and everywhere he thought we'd want to go to. He was so friendly, asked us if we wanted to know anything and was just generally amazing. He also gave us his mobile number in case we ever needed him which was lovely and very reassuring. He understood the Marrakech can be a bit overwhelming for the westerner and was very reassuring. Throughout our stay he was always on hand for any questions we had like was it ok to be taking photos of the Moroccans. He could have been English because his English is so good.

We stayed in the Blue Room was was amazing. The ceiling was tiled and lovely, the bed was quite firm but very comfortable. There was a television but it didn't have any English channels, not that we minded too much. The bathroom was amazing. There was the biggest bath I've ever seen, it can easily fit two people! There was also a separate shower. Again everything in the bathroom was traditionally Moroccan.

The maids in the riad were lovely and cleaned our room very nicely, especially considering our mess! They spoke french so it was always nice to say hello to them.

The pool downstairs was really nice in the 40 degree heat, but be warned it's not heated and can get verrry cold. It's a big pool, from what I've heard most riads have plunge pools but you could swim in this one. There was also a jacuzzi but we never really went in it.

The breakfasts were nice but a bit samey for a week. This is the only negative I can think about for the riad and it's not even that big. You got fruit juices, tea, coffee, traditional pastries, yoghurt, bread and jam. It may have been because it was so hot but we found this a bit heavy for the mornings. It was all lovely though.

The riad is fairly easy to find as the alley to get to it has a shop opposite. The shop keeper here was lovely and spoke french and some english so was very handy to get snacks and things for lunch. Sometimes the alley had boys down there just talking. At first this was a bit intimidating but they were very friendly and said hello .

We found 99% or Moroccans were very friendly. The only bad experience we had was when we told a henna lady we didn't want any and she swore at us. Apart from this though we think everyone there was friendlier than the majority of the English.

Overall we absolutely loved Riad Puchka and especially Mustapha. We also loved Marrakech. If this is your first visit it can be a bit overwhelming but stick with it and you'll fall in love!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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93 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Herts
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 30, 2011 via mobile

This Riad was simply perfect. Lovely accomodation and excellent staff. Very clean and the staff are most welcoming. The evening Tagine was devine. Mustapha The Manager was amazing and so very helpful. He arranged a driver for us for 2 days, day 1 we went all round Marrakech to all the must see places. Day 2 we went ti Essouraia. Yousseff our driver was a pleasure to be with.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2011

My husband, 2 teen daughters and my sister and I travelled to Marrakech for 3 days, in April and stayed at the Riad Puchka. A beautiful, welcoming place; stunning tiling and carved wood, an inviting pool (though v. cold water), a bubbling spa, some lounge chairs to relax in by the bar and very welcoming and helpful staff.

We stayed in the Blue Room and my sister and two girls stayed in the Yellow Room. Of course the rooms were as stunning as the rest of the riad - ornate paintings on the ceilings and furniture, well equipped bathrooms with copper basins and the largest bath anyone has seen! Fluffy towels and robes are provided too. The mattress in the blue room is extremely hard, which at first I baulked at, though my aching back did not hurt throughout the stay! The doors to each room get a lock for the outside, so they are very secure.

The riad included airport transfers with a maxi-taxi - the driver led us to the riad through windy dusty streets - I'm sure we looked a sight pulling our wheelie bags behind us. Once there, the location of the riad is shown to us by the manager on a map, and although confusing initially, the many times we walked into the souks and the square, we never got lost. Look for different corners to turn, landmarks, even a graffittied heart on the riad's own lane helped a lot! People will call out to you if you look a little lost - "Square - that way!" Local people encouraged us to see their shops, but a simple and friendly "Non, merci" stopped any harrassing. My sister taught us all some Arabic phrases of greeting, which went down a treat! Learn a few phrases and it will impress! One that was used to great effect was "Shame on you" - a'aub alayk was needed once and to a woman who was aggressive and swore at us!

We did take great pains though to dress modestly and appropriately covered - feeling at the end that we were treated with great respect, as we showed respect for their culture. I do feel disappointed at some Westerners who dressed in no sleeved, low cut tops and shorts had no understanding of where they were, or who they were interacting with.

I feel very sad for the people of Marrakech since the recent bombing - it will hurt their tourism badly I feel. This is a shame as it is a fascinating place to go - we were amazed and exhausted by it - we only got a little taste of Morocco, but it was well worth it!

I nearly forgot - make sure you order a home cooked meal by the lovely ladies of the riad one night - it was the best food of the whole trip!!!!!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zurich, Switzerland
1 review
5 of 5 stars Reviewed April 27, 2011

I have spent two nights at Riad Puchka with my mother at the end of a 8 days trip with a gruop through Morocco. The friendly driver met us at the Supratours bus station and drove us to the riad. There we met the owners, Paul and Véronique, as well as Naima and Wafa - all very kind people. We got fresh orange juice and were asked if we wanted to have lunch (fresh prepared salad) as it was already 1 pm and we were tired and hungry.
As we were the only guests, we were offered to take the small red room we booked to refresh and move for free to the huge white suite later as the room was cleaned! The reception guy then accompagnied us the way to the Jemaa el-Fna place. We had no problems finding our way back, even if it was dark already.
We ate one night at the riad, food was really good and cheap. For the lunch and the dinner (chicken brochette with vegetables and fruit salad) we payed about 240 dirhams (ca. €22) for the both of us. Don't know what problem the previous reviewer was talking about! Breakfast was good too.
The riad is really quiet, just on the roof terrace it's a bit noisier. Only the birds in the Bougainvillea bushes in the courtyard woke us up early in the morning, but that's no-one's fault.
If I ever go back to Marrakech I surely will go to this riad again. I had chosen it on the internet after viewing about 30-40 other riads. A wonderful house, an ideal location, cheap prices, good food, free wi-fi, and friendly people - just perfect!

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2011

Pros:
-Naima and Wafa are great. They made sure our breakfast was hot and ready when we -were and even made a couple of great dinners for us too.
-We were 2 adults and 3 children in the Green Suite. We had a nice room. And, while it was a little tight, it was not uncomfortable at all.
-Beds were firm. (Good for some.)
-A/C very good. (Good for all.)
-Transportation to/from the airport was perfect. Drivers were on time, polite and waiting for us when we arrived to Marrackech,
-Room price was very competitive.
-Location, quick walk to souks and Djema al Fna.
-Free WiFi
-Cool, brisk, chilly pool.

Cons:
-Meal prices: The site and subsequent email stated dinners cooked by the Riad's staff costs 5 euro plus the cost of food. We were charged over 5 euro per person for the food. I am 100% positive the food didn't cost 30 euro. Not a deal breaker, but I would not recommend eating at the Riad for its cost saving claim.
-Pool/"Hot" tub: The pool was COLD. It was nice for only a few minutes and will likely be nicer as it gets hotter in Marrakech, We holidayed in April. So, the temps were in the 90's (Fahrenheit). The hot tub was warm the first day and cold everyday after that. The bubbler never worked.
-Beds were firm. (Contrary to the above, bad for some.)
-No computer printer.
-Hot water: First shower or two in the morning got hot water. Later showers didn't.

Tips:
-Find landmarks to find Riad after being out all day. The streets look the same.
-BETTER: bring a handheld GPS and mark the Riad.
-Start LOW when buying goods. No matter what the shopkeeps tell you, you are NOT getting the Moroccan price. Obviously, the lower the starting price, the less room to bargain, but we purchased a HUGE bedspread made from the "cactus silk" (rayon?) and cotton and beaded for 200 DHS. His starting price was 1500 DHS.
-Don't trust guides. Unless you're REALLY lost, don't ask random people on the street how to get anywhere. They'll take you to a million places and a via long, out of the way route to get you to pay them more. Ask the police (always in the square) or a shopkeep or another tourist. Likewise, refuse unsolicited offers from the hundreds of "guides" roaming the streets.
-Don't eat at restaurants with hawkers or without at least several locals eating there. One good restaurant: Snack Sembai (or Sbai). Prices are good, food is good. Lots of locals. Eat upstairs. It's on the road to the Jemaa al Fna Square from Riad Puchka. As you approach the square, it'll be on the right side. Look for rotisserie chickens cooking in a tall oven and several tangines roasting on a grill next to it.

Room Tip: Book early. Green room seemed least luxurious.
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  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 16, 2011

Our daughter and family live in Scotland so we decided to meet someplace in the sun and choose Morocco. Our trip began at this absolutely lovely spot where every effort is made to make things work out for the guests. Even though we were a mix of adults and children that makes us not the easiest group to accommodate, we were treated with every patient courtesy. We arrived when it was still cold at night but there were space heaters and warm blankets to keep away the weather. If it had been summer I am sure it would also have been cool and pleasant. The Riad itself absolutely beautiful. The owners originally created it for their own home and you can tell the loving care and wonderful insight that went into making this special place. If it had been hot we would have loved the small swimming pool but we still enjoyed the hot tub. It was a hit with kids and adults. You get all the amenities and still feel like you are in an ancient palace.
We had the housekeeper fix us two reasonably priced meals that were some of the best food we had in Morocco. We ate out one night but should have stayed in every night. The fresh fruit (particularly citrus) and vegetables in Morocco are wonderful. The oranges with cinnamon and the amazing tangerines, yumm yumm. Just shows what a difference it makes if you let things get ripe before picking. What is more, the cost is very reasonable and the presentation outstanding.
The Riad is a short walk from most things you want to see and transportation can be arranged for anything else. We loved Marrakesh and Morocco and having this perfect start to recover from jet lag and get into the swing of things helped. Thank you for having this oasis available.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Cruz, California
Top Contributor
50 reviews 50 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 3, 2011

Riad is nicely decorated and located in a quiet neighbourhood of Marrakech, about 15mn by foot from Jama El Fna square. Our room (green suite) was spacious and decoration is not the best I have seen but okay. However there was a storm at night and rainwater leaked all night from all the windows and below doors so that we had to our belongings in dry place and could not sleep all night. The next day we had absolutely no excuse and nobody seemed to consider this was a real problem !

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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nadiaetsalim, General Manager at Riad Puchka, responded to this review, November 5, 2013
Google Translation
Bonjour
Il y a eu un changement de propriétaires au Riad Puchka !!
Les enfants sont maintenant les bienvenues,
Tous les problèmes cités ici, et ils sont très rares !! sont maintenant résolus
Les anciens propriétaires étaient des pros
Venez nous voir au Riad Puchka
Nous sommes a votre service 24/24 pour que votre séjour a Marrakech soit inoubliable
avec bientôt une piscine chauffée
A bientôt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad Puchka

Address: 24 derb Hadada | Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #324 of 1,072 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Riad Puchka was originally built for ourselves and as you can see, it is a veritable little palace. We spared no expense fitting it out in the purest of Moroccan tradition with the finest and most expensive materials. You have free access to the swimming pool, heated spa, mini-gym, sundeck and barbecue. Live and eat like kings and queens at very affordable prices. Contact us directly and we’ll take persoanal care of you. ... more   less 
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Also Known As:
Riad Puchka Hotel Marrakech

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