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“Unmatched Service” 5 of 5 stars
Review of Riad Les Trois Palmiers El Bacha

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Riad Les Trois Palmiers El Bacha
4.0 of 5 Hotel   |   35 - 36 Derb Tizougarine | Dar El Bacha Medina, Marrakech 44000, Morocco   |  
Hotel website
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Hotel amenities
Special Price
15% off room rate
Ranked #122 of 473 Hotels in Marrakech
Certificate of Excellence
Miami
1 review
1 helpful vote 1 helpful vote
“Unmatched Service”
5 of 5 stars Reviewed November 8, 2012

I spent two nights at the Riad Les Trois Palmiers with my wife and my 2-year-old daughter. The Riad is beautiful and quiet, giving us a well needed break from a day in the the motorcycle-congested streets of Marakech. If I were to rate the Riad itself, without taking into account service, I'd probably give it four stars (I'm very critical). However, the staff working there, including the owner Pat, were so amazingly friendly and hospitable that I cannot give them less than 5.

When I say they go out of their way to help you, I mean that in the most literal sense. For example, my daughter was hungry one late morning, and I was all out of food, I went in search for something she might like at their kitchen, but it was closed. not to disappoint us, the caretaker left the Riad, and came back 10 minutes later with some bananas, apples, and bread. My daughter quickly relished in the delicious fruit (as did I). Needless to say, we were very pleased.

This is just one of many examples of the level of service we experienced at the Riad. I would definitely recommend this to anyone who's looking for a place to stay while visiting Marakech (with or without children).

Oh, and I almost forgot. They have a stroller that they let us borrow during our stay. We knew this ahead of time, so we left our stroller back home and used theirs instead. It was very convenient not having to drag one around with us during our flight to/from Morocco. Again, fantastic service.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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608 reviews from our community

Traveler rating
    540
    49
    14
    4
    1
See reviews for
107
313
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

We stayed at Les Trois Palmiers for 5 nights, and found it to be clean, beautiful and well appointed. The owner and staff were really helpful, providing drinks, food, adjacent and booking cars & trips efficiently.

Stayed October 2012, traveled as a couple
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Worcester, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Well located riad, excellent service and staff. An oasis of calm in centre of marrakesh. We found it ourselves as drove to marrakesh. However we would have struggled if it had been night time as it is buried down several derbs.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 2, 2012

My wife and I spent 8 nights in this gorgeous riad and will definitely return. The staff and owner Patrick made us feel so welcome and relaxed from the moment we arrived. We were told to treat the riad as if it was our very own home, the staff made us feel as if it really was our home. We were so well looked after by everyone and can't thank them enough for going out of their way to look after us. The riad itself is beautifully restored, full of elegant and exotic Moroccan charm. The staff and the beautiful restoration of this riad create the perfect atmosphere to relax in. This riad really is the perfect oasis from the hustle and bustle of the medina. The location of the riad is excellent with easy access to the souks, the main square and to the road outside the medina walls. The riad is nicely tucked away down the enchanting alleyways which most riads tend to be, this short mazey little walk gives you the chance to greet the locals before being mesmorised by the beaty that lies behind the riad doors.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
1 review
5 of 5 stars Reviewed November 2, 2012

We stayed in this elegant Riad for 6 nights in September. Easy to find fault , It is very well located and has an excellent staf organized by the owner Patrick who made a very helpful map for us at our arrival.
He also made a tour of his riad giving us a lot of informations about houses, population, museums, etc.
We had dinner evry evening ther and it was an amazing food.
We did a day trip organized by the riad to the Atlas Moutains which was really nice.
We also used their services to book for us a hot air balloon with Marrakech By Air.
We highly recommend them all and Would not hesitate to stay there again.

Room Tip: We stayed in Bahia room, nice double on the roof because of it's private terrace.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012

Lovely peaceful riad in good location although without a map drawn by Patrick it could be quite difficult to fine, so I would recommend getting an airport transfer or at least ring ahead to get some directions. We had food there on the first night which was also very good. The terrace has a good view and is particularly nice at sunset.

Room Tip: not a ground floor room
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 29, 2012

We were looked after so well by wonderful staff.We were met at the airport and delivered to the Riad at no extra cost. Our room on the first floor was beautiful, very comfortable bed and there was always piping hot water in our huge bathroom. Lovely breakfasts, always something different. I can recommend the massage and the manicure, just make an appointment in the morning for late afternoon or early evening. Only complaint - wifi intermittent and impossible to get signal in our room.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Les Trois Palmiers El Bacha

Address: 35 - 36 Derb Tizougarine | Dar El Bacha Medina, Marrakech 44000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#36 Family Hotel in Marrakech
#56 Luxury Hotel in Marrakech
#93 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Les Trois Palmiers El Bacha 4*
Number of rooms: 12
Official Description (provided by the hotel):
Riad Trois Palmiers El Bacha is an amazing house built in the 18th century by a rich family of Marrakech. Very well located in the middle of the souks, Caroline and Patrick bought this Boutique-Hotel 10 years ago, made 2 years of renovation and decoration. They offer now 12 rooms, 2 pools, 2 courtyards, 3 terraces and a stunning overview on the Medina and the Atlas Mountains. They will both make unforgettable holidays for you. They will welcome you personally to Marrakech. ... more   less 
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Also Known As:
Riad Les Trois Palmiers Hotel Marrakech

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