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“Excellent value and service” 5 of 5 stars
Review of Riad Les Trois Palmiers El Bacha

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Riad Les Trois Palmiers El Bacha
4.0 of 5 Small Hotel   |   36 Derb Tizougarine | Dar El Bacha, Marrakech 44000, Morocco   |  
Hotel amenities
Ranked #302 of 1,080 Marrakech B&B and Inns
Pasadena, California
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
“Excellent value and service”
5 of 5 stars Reviewed September 12, 2012

The rooftop terrace was spectacular. The two intimate pools were a welcome relief from the Kech heat. We found our twin bed bedroom quite large and the bathroom enormous by Moroccan standards. The a/c was powerful, breakfast tasty and satisfying. The wifi worked best in the lobby and was not usable in the bedroom. The rooms people were friendly and helpful. The location was excellent: easy access within the medina, but felt quite safe and secure. The airport and rail transfers were convenient and offered without hesitation. We had dinner there one evening and the tajine was delicious.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2012

Riad Les Trois Palmeirs was a wonderful oasis of calm and hospitality amongst the hustle and bustle that is Marrakech. I stayed with my family there for 3 nights and I can say it is the best place I have stayed anywhere in the world. It would probably be impossible to find if you are on your first visit to Marrakech, so I would highly recommend taking advantage of their airport pick up and drop off service that the Riad offers. We were met by Ali, (the driver) and Mustapha, (the manager of the Riad). Both of them were gentleman and we can not praise them highly enough. We had planned our break to Marrakech some months in advance, all communication via email was answered promptly and clearly. The Riad offers excursions and activities that are well planned and cheaper then booking independently. We went on a day trip to the Ourika Valley and also camel riding, both of which were excellent experiences and were well planned. The guide for the Ourika valley excursion Mohammed was excellent and more or less carried our 5 year old all the way. In terms of the Riad, it was beautiful down to every detail. As other visitors have commented, the roof terrace provided a perfect area to have a meal or just relax after a day in the city. However, for us the staff were the highlight of our stay. Everyone was incredibly hospitable and considerate. As mentioned by previous visitors to the Riad. Nothing was to much for them and you genuinely felt like part of a big family. Mustapha is a wonderful man and went out of his way to assist us. Also, he never stopped smiling what ever the time of day/night. Khalid's advice on all areas made things so much easier, also his well practiced hand drawn maps to Jema El Fna where spot on. Ali, (the driver) was always feeding us with information about the city as we drove around. He is also a pretty good singer with a love for power ballads!! The ladies behind the scenes, were thoughtful and caring. We have a 5 year old and when we returned from a trip out of the Riad, a glass of milk or a towel to have a quick dip in the pool would just appear. Dalia's cooking was amazing, I would highly recommend having a meal at the Riad, lost count of how many courses, but everything tasted delicious and the service was second to none. For the quality of accommodation, food and service, Riad Les Trois Palmeirs was incredibly good value. We have traveled a fair bit, but this is the first time I have felt the need to comment on how exceptional I have found a place. Marrakech is a blast to the senses, coupled with 45C plus temperatures, being able to come back to such a calm and tranquil place, was prefect. In terms of Marrakech, lots of positives, but also some negatives, the battering isn't for everyone. Lots of helpful people and also some not so. But my review is off the Riad and I have nothing but good things to say about it.

Room Tip: Extra beds can be bought in to most rooms, email Riad with any queries, they are very helpful,
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 25, 2012

We had a wonderful stay at Les Trois Palmiers. The staff and owner were incredibly friendly and helpful and nothing was too much trouble. We were met at the airport by the Riad's transport - efficient and quick and once in Marrakech he parked and took us down what seemed to be endless dark alleyways. We were soon at the Riad and as soon as the door opened we could see the dramatic contrast between the mysterious alleyways to the peace and tranquility of the Riad.The owner has completed an amazing project in getting this to such a high standard. The breakfast on the roof terrace was excellent and the service excellent too. The room was very nice but at the time when we stayed the drains created a smell and the hot water system could not quite cope with the demand. It is not really a place to take young children as noise travels. A fantastic central location and the owner was really helpful in recommending restaurants and in fact pointed u in the direction (and booked it for us) a fantastic restaurant - our best meal in Marrakech.
Would recommend you to stay here.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 22, 2012

I'd been to Marrakesh years before as a student and had loved it, but this time I was coming back with my husband and two teenaged daughters. The reviews for the riad were fantastic so we mailed Patrick to see if he had space for 4 nights at the beginning of August. Commiunication was prompt and easy and brilliant double rooms were available.

Every single part of our stay at the riad was exceptional from our collection by Ali at the airport (we'd been delayed 2 hours at Luton and he'd had to wait for us when all others were breaking their fasts with their families) to Mustapha's kind care and smiling greetings at the door when we returned each evening. Our girls, 17 and 19, were quite simply in love!

There were other nice touches - one of the employees greeted us with impromptu plates of watermelon when she saw how hot we were after a day's sight seeing in 50 degrees' heat. We were also helped with organising train times to Fez and road travel by Patrick who gently advised us to have a rethink about our intended travel plans as the guide book appeared inaccurate in its estimation of how long it would take to drive through the Atlas Mountains to Taroudant. As a result we did not attempt to do the 7 hour train journey from Fez, pick up a car and drive the 6 hours (not 4) to Taroudant in one day - it would've been extremely dangerous to drive through the mountain range in the dark.

Added to this, on our journey to Fez I realised that I'd left my credit card in the now open safe in our room. I called Patrick who retrieved it and took care of it in the riad safe until our return 4 days later. It really put my mind at ease and as soon as we returned Mustapha presented me with it, again with a smile.

So ..do believe the reviews. They are genuine. I just hope that the riad isn't fully booked for when we want to return with other friends and family in the future.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2012

My girlfriend and I were planning a trip abroad between 5/8/12 and 12/8/12 and wanted more of a cultural experience (apologies in advanced for the cliche), and Marrakech seemed to be the stand-out destination. We set about doing the necessary research on Trip Advisor, and the Riad Trois Palmiers emerged as a main contender for accommodation due to all the excellent feedback and the outstanding value for money.

Right from the off, the service we received was excellent. The owners were more than happy to answer our queries through email as we sought to confirm dates and ask questions about our visit. Free transfers, courtesy of the Riad's main driver Ali (what a legend he was by the way!) were arranged to pick us up from the airport when we arrived, and take us back at the end of our seven days.

When we eventually arrived at the Riad after a long day of travelling from the UK (Cardiff), Mustapha was on hand to welcome us and show us our rooms in a friendly and polite manner. I have to say that the staff at Trois Palmiers really made our holiday - they literally couldn't do enough for us. In particular, Mustapha and Mohammed were amazing right throughout the week; preparing food for us, organising excursions, giving advice about the city. In short, the service we received from the staff was 7* and I honestly could not fault them - even the cleaners were brilliant!

The Riad itself was exactly as expected; extremely clean, quiet and comfortable. The room we had on the top floor was equipped with fully functioning air conditioning which was an absolute GODSEND as the temperature all week was an average 49 degrees. Basically, what you see in the pictures is what you get, so you won't be disappointed.

The holiday itself was exactly what we had anticipated, and therefore I would recommend it to couples who are looking to get away and really experience something different. If you are looking for a holiday where you lounge by the pool all week, go out in the evening for some cabaret in a British-themed nightclub, followed by some food in a British themed restaurant, then Marrakech isn't the place for you.

The city, and country, is amazing, but certainly not for the feint-hearted. If you are visiting the square or the markets be prepared to be hustled! There's no point getting annoyed by it, as bartering is a way of life over there. Instead, try to embrace it with good humour and a smile on your face! Oh, and remember that for every price a merchant requests, they will usually accept a quarter of this price for their goods! Also, remember that you are in an Islamic country, so don't be surprised if you attract unwanted attention by dressing inappropriately.

Also, for those of you wondering about Ramadan and how it will impact tourists, then I would say it really had a minimal impact for us as visitors to the city in August. I would encourage visitors to be mindful.

Overall, I would say that this Riad, the people who work in it, the location and the overall experience were truly outstanding. Would we return? Most definitely.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 15, 2012

We stayed here for four nights commencing beginning of August 12, and have nothing but positive things to say about this Riad and Marrakech.
I will keep it brief and to the point as you should read as many reviews as you can.
...the owners are fantastic, from the min you book till the time you leave they can't do enough for you.
...the Riad is absolutely stunning and far better than any large, commercial hotel you can stay in.
...the courtyards are beautiful and the two pools are a relaxing break from the heat.
...the photos online do not do the Riad any justice at all.
...mustapha (night manager) is the nicest guy I have ever met and made us feel like we were staying with family.
...the food is superb, the breakfast is a wonderful selection of pastries, pancakes and fruit with tea and coffee.
...the rooftop is great in the day to sunbathe or relax but magical to enjoy dinner on at night.
....they organized our trips to the atlas mountains and it was cheaper and better organized than the street sellers.
...they recommended some beautiful restaurants to eat in and we couldn't fault any of their recommendations.
...the airport transfers were great and without them I don't know how we would have found it.
Marrakech is an interesting place to visit and I would recommend it to everyone. We will definitely go back again but only if there is space at this Riad. It's like staying at a palace with lose family, it's peaceful, beautiful, relaxing and wonderfully renovated. Try it, I promise you won't be disappointed.

Now for the negatives:

There are none, if it's 21 out of the riads in Marrakech I'd love to know how the other 20 have got it better cause this is amazing especially for the price.....don't hesitate, book it now, you'll love it...

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2012

We (family with a one year old) spent 5 days at the riad. From the moment we arrived until the second we left, we felt extremely well cared for. Everyone at the riad went always out of their ways to help us and make us feel really at home.

We came across the riad by using trip advisor's ranking system and after booking on two other places (one intentional, another by mistake: Make sure you book at the RIAD and not the HOTEL! they are not the same!). The reviews are correct, and it is true that the riad is located somewhat out of the way of regular transit, but do not let that put you off. After the first day out, you will get accustomed to all the little streets in the medina so this is not going to be a problem, even at night. The staff at the riad will draw you a map anyway if needed.

We did not experience any of the negatives mentioned on the other reviews: we had hot water, we did not experience noisy neighbours, and we were never disturbed by any sewage works.

The room was excellent. We stayed at the Almoravide (fantastic decor in the room, just as in the pictures), with three beds plus a cot the owners provided free of charge, so we had all we needed. The AirCon system worked perfectly, which was good since we were at > 39 degrees average! Our bathroom worked fine, no problems with drains whatsoever, hot water running all the time. There is no fridge in the room but you can use space on the kitchen if you need to (for baby food for example).

The ryad has two pools which are fantastic to cool down after having experienced the medina in all its hot beauty.

The staff, well, we really fall short in our words to describe them. Bear in mind we had a one year old kid who has tons of energy to burn. They were all awesome. Kind, helpful, always paying attention to our needs and anticipating them (cold drinks after a day out, cold watermelon in the afternoon, preparing breakfast as soon as they heard our son stirring and making noises in his cot). Not only they provide excellent service but they were also giving us a hand with our son, helping us get some rest as well.

As for the other amenities, the terrace is beautiful, the views are fantastic. Especially at sunset, when the breeze hits and it is all fresh.

Do try the dinner service. You have to let them know in advance if you want to have dinner, and it is fantastic. They also provide lunch if you ask for it (good for us to eat while the baby slept), and it definitely beats eating in the streets, although there are lots of good small restaurants to choose from (do try the tajine kafta).

TV: yes, there is no TV in the room, but do you really go to marrakesh to watch TV ? if you want, there are two tv rooms were you can sit in and have a drink while catching up with the world news.

Getting to and from the riad to the airport: The riad will provide a driver, free of charge, to take you to and from the airport.

Organising days out: Ask the staff at the Riad, they will make good suggestions for you, and arrange everything. Ask them before booking anything off the street, there are a lot of stands offering excursions and when there are so many, it is better to aks someone with experience.

In closing, you will not regret staying in this Riad. it is a very nice place. Of course, you can pay quadruple and stay at a top notch 6 star hotel, but the experience will be completely sterile and different. Staying at this riad is a fantastic experience, and its location, so close to the jemma el fna plaza, the souks, the koutoubia, the bahia palace, the medrassa, etc. (all walking distance by the way, no need for cabs or horse-carriages or anything else) just makes it fantastic. we definitely recommend it and will come back to this place next time we get a chance. Thanks to all the staff at the riad for a great stay.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Les Trois Palmiers El Bacha

Address: 36 Derb Tizougarine | Dar El Bacha, Marrakech 44000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #302 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Les Trois Palmiers El Bacha 4*
Number of rooms: 12
Official Description (provided by the hotel):
Le Riad Trois Palmiers El Bacha est une magnifique demeure du 18e siecle situee dans le quartier des antiquaires de Dar El Bacha. Tres au calme mais seulement a 2 mns des taxis et 10 mns de Jeema El Fna, ce riad vous enchantera avec ses 12 chambres, deux patios, deux piscines, deux terrasses et un point de vue extraordinaire sur la Medina de Marrakech. Les proprietaires sur place mettront tout en oeuvre avec leur equipe pour rendre votre sejour inoubliable. ... more   less 
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Also Known As:
Riad Les Trois Palmiers Hotel Marrakech

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