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“Royal Terra Resort and Spa” 5 of 5 stars
Review of Terre Resort & Spa

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Terre Resort & Spa
5.0 of 5 Resort   |   West Palmaraie | La Palmeraie, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #318 of 465 Hotels in Marrakech
Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Royal Terra Resort and Spa”
5 of 5 stars Reviewed November 30, 2012

We stayed at the Royal Terra for 10 days, what a fabulous place to stay. We were on the 7th floor overlooking the beach and pool and couldnt have wished for a better location. The 2 bedroomed accomodation was just lovely with ensuites for both bedrooms. The language barrier was extremely difficult as none of us (4 adults could speak french) but we would defintely go back. it is a short walk into a little town where you have a great selection ot resturants.Because it isnt a huge complex it suited us much better.

Room Tip: any room would be great.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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337 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
London
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 24, 2012 via mobile

Firstly lets remember we're in morrocco so the same ratings don't apply as for Western Europe there are very clear pros and cons and ill list them below:

Pros
Lovely setting. Gardens are gorgeous and constantly maintained.
Huge rooms. Seriously huge. And lovely decor.
Pool area is beautiful. Lots of very comfy loungers.
Breakfast - tasty, no hot options but lots of tasty cold. Like a mini buffet at your table.
Spa- gorgeous and great massage but double the price of similar spas in the medina

Cons
First room has a broken shower. Second room wasn't clean but got upgraded to a stunning suite that had a phenenomenal shower.
Hotel has changed hands and feels like maybe it was under maintained by previous owners as lobby toilet flush was also broken but fixed during our stay.
Service at hotel is incredibly slow. And that's when it's not at all busy. Hate to see it in busy season. Try to order everything an hour before you might need it. Drinks half an hour!
No free shuttle as mentioned on previous reviews due to change of hands but they order cars at 150 dirhams which isn't bad.



Overall a good relaxing, hot winter break but don't come expecting luxury.

Oh and treat yourself to Mystic Orient for spa and maison mk for dinner- both in the medina .

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2012

I was going on my own so I was making a choice between the company of other young travellers at a Riad in the Medina over the relaxation of a hotel, and don't think I could have picked anywhere better.
This was up there with one of the nicest hotels I've stayed in. I had my own building let alone room; my own lounge area, my own terrace. And all the apartments are given lots of room to breathe amongst well maintained gardens.
The hotel was beautiful and offered the calm that much of Marrakech didn't. It was so serene. I spent about an hour on the last day just walking around the place looking at the plants and taking in the atmosphere.

Not many of the staff spoke much English, that's true. When that changes, more people will go, and the price will go up accordingly. It's that simple. I got by with my English and fumbling French.

For me, this was the hotel that all other hotels have said they are but aren't! It's quiet, it's beautiful and it's facilities are up to date.
I noted someone said about the jacuzzi not working - it wasn't when I was there either, but I've posted a picture of that non-functioning jacuzzi that may show how it doesn't necessarily matter.

Pros
Quiet but spacious
Picturesque but with modern facilites

Cons
The pricing of the food/drink is a bit sporadic.
English is not fluent throughout the hotel

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 30, 2012

People speak only french and they don't seem to understand any english at all.
The rooms are not very clean especially the bathroom. When we went there the jacuzzi was broken, apparently from the look of it, from a very long time. The best side is food, the lemon chicken tagine was amazing and the people at the spa where professional. As many people said is not a 5 star hotel, probably 3 star would be more appropriate.

  • Stayed March 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 2, 2012 via mobile

We spent a week at Terre Resort and we can say we made the right choice. A the beginning we were not sure about the distance between the resort and the center of Marrakech, about 10' by cab, but after a full day experience in the mess in dowtown we have been happy to find some peacefulness. The swimming pool is spectacular as well as the entire building. The breakfast is really good, but maybe is the only thing that should be improved, especially in terms of food selection. The sandwiches, drinks and pool service is very very good and also the spa: we had a 4hands massage pool front and it was amazing. The room is huge and clean. We highly recommended this place.

Stayed July 2012, traveled with friends
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Salford, Manchester, England
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 27, 2012

Overall a good 3 star, do not expect a 5 star and you will then not be dissapointed. The rooms are large and well furnished but the cleaners need a kick up the backside, dont' check under the bed, or window sills, dust and fluff awaits you. There is no choice at breakfast you are served fruit, cold meats, cheese and pastries on several different platters, lovely though it is a choice would be good. The pool area is great and there are plenty loungers and umbrella's.

There is a real problem with gettiing towels for the loungers, bottles of water and general service by the pool, the staff are helpful but are totally run off there feet. If you expect your requests to be actioned quickly then forget it, expect to wait up to an hour or two for towels and a little less for other requests.

Beware of the French guests who thrash their children within an inch of their lives, maybe the hotel could employ a resident Child Protection Officer to keep the French guests from assaulting their children.

On the whole a decent 3 star hotel with iffy cleaners and slow service, if you can get past this and the French guests performing GBH on their children then you will have a good time.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2012

I just arrived back from a week stay here with my wife and daughter.

To summarize our feelings, we were met at the airport on time, which was great, the staff were all extremely friendly when we arrived at the hotel, not all spoke English, but most spoke French and some Spanish too which was helpful.

The pool area and rooms were lovely, big, well designed and comfortable. Our bed was fine, i didn't even turn on the television as im not on holiday for that so cant comment on that area, though my daughter did watch some cartoons in Arabic which she enjoyed.

The food was actually not at all bad, i read some negative reviews on here about the food, but we ate the Moroccan dishes which were all very pleasant. Though certainly over priced. Drinks we didn't order as we came equipped with our own duty free.

The main area that let it down for me was that the pool side furniture and the furniture around the resort needs replacing, toward the end of the resort there is a second (and third) pool that is not maintained, the place has been left to degenerate which is odd as it would not take much to whip it into shape. Just a bit of initiative, to remove the old worn and torn furniture (which i may add is likely the result of the weather conditions, when we were there it was extremely hot and leather couches outside are not suited to this).

The fact that this lets the resort down has created a strange atmosphere when you stay there, most other people who we met at the hotel appeared quite dissatisfied with the place, me personally, and my wife and daughter found it fine. The staff were lovely with my daughter and she also met some other children there and had a fabulous time playing in the pool on the days when we stayed at the hotel. Most of the time we were out and it was nice to get out of the madness of Marrakech to a hotel outside the city with some peace and quiet when the day was over.

We also took a day trip into the Atlas Mountain waterfalls, which for us was the best day of the holiday, the driver was very friendly and took great care to make sure we enjoyed our day.

Some of the negative reviews on here go way over the top, its not the best hotel ive ever stayed in, but its certainly not the worst.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terre Resort & Spa

Address: West Palmaraie | La Palmeraie, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Marrakech
#130 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Terre Resort & Spa 5*
Number of rooms: 60
Official Description (provided by the hotel):
Our secluded and luxury five-star getaway is located in the Palmeraie Desert, just 7 miles from the enchanting city of Marrakech. Everything at Terre (earth), from the architecture to the cuisine, is an innovative blend of old and new. Take a step into the past and be submerged in true Morocco style while being spoiled with all imaginable present-day luxuries. Our extra large suites come in various configurations to accommodate your every need. Our friendly staff and trained staff manage our full service resort offering from dinning, relaxation, activities and venturing on to the mystical red city of Marrakech. ... more   less 
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Also Known As:
Terre Resort And Spa
Terre Resort Marrakech
Terre Hotel Marrakech

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